Virgin Australia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 829 reviews
5/10
4 star Skytrax Rating
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Virgin Australia customer review

(United States)

Flying to Christchurch New Zealand following the earthquake. The government has issued no non essential travel warnings there are shortages of water sewage problems and many wounded souls - we asked to re-route to another NZ city. Our hotel is no longer standing. All other hotels anywhere near that area are full and much needed for emergency workers and victims. V Australia is refusing to re-route us - unless we want to pay $3700 to change our two tickets. Unbelievable. It appears that V Australia is encouraging people to go into a disaster zone. The customer service people on the phone have been insensitive.
Seat TypeEconomy Class
Value For Money 12345
no
na

Virgin Australia customer review

(Australia)

They changed my flight from LAX to Melbourne and never let me know. I had just arrived in LA after a 6 hour flight went to check in and the people at the counter just laughed and said "that flight doesn't exist". I gave them the Eticket and they said " just this week they changed the schedule your flight doesn't leave until tomorrow". They never sent an email called or even apologised. So now I'm being re-routed through Brisbane and my 27 hour trip has just blown out to 33 hours with an extra stop! If you want to get to where you're going on schedule do not fly this airline.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Virgin Australia customer review

(Australia)

Frankfurt to Abu Dhabi on Etihad was great but then got surprise of V Australia from Abu Dhabi to Sydney. The crew were fantastic and V Australia have lifted their game. Cannot speak highly enough of this carrier.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Virgin Australia customer review

(United States)

LAX-SYD-LAX. Business Class both ways. Best flights I've had. Virgin Blue domestic legs were in Premium Economy and exceeded my expectations. US carriers (Domestic) could learn a thing or two from Blue.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Virgin Australia customer review

(Australia)

Phuket to Brisbane and was upgraded from Premium Economy to Business. Excellent from the champagne offered after boarding to the superb menu. They have a bar where you can sit and have drinks whilst the staff made up the bed. I am just sorry they are discontinuing this route - all in all this was a terrific flight.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Virgin Australia customer review

(Australia)

MEL-SYD-LAX easy transfer with Virgin Blue. great new aircraft wonderful staff food and entertainment. Flew Emirates later on VAustralia a clear winner.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Virgin Australia customer review

(Australia)

Business Class Melbourne-Phuket. We liked the cabin crew and food was quite good. Found the seats comfortable and appreciated the noise cancelling headphones. My family of two children and grandchildren were allowed to share the Business class lounge prior to departure. We were shocked to find on our return that we had been downgraded from Business Class to Premium economy. The seating was awful. We do not know how we could travel with this airline again since there is no guarantee that the same will not happen in the future.
Seat TypeBusiness Class
Value For Money 12345
no
6/10

Virgin Australia customer review

(Australia)

My family and I flew to Phuket from Melbourne. My wife and I had lounge passes due to flying business class and they were nice enough to provide a lounge pass to my father who was on the same flight flying economy. Once we boarded we were impressed with the layout and provided a glass of Moet. We were also travelling with an 18 month old and they provided a seat for her after take off. The food was amazing as well as the service.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

Virgin Australia customer review

(Australia)

BNE to Phuket Business class. My partner and I have flown this route with V 3 times in 12 months and been in Business Class Row 5 (very private single Business VIP row with own partition for privacy) and Premium Economy. We both hold Silver so we are supporters of the Virgin group but not fanatics. IF the new CEO wants to drag V group into a full service carrier then the Business Class service training must be improved. The cabin is fine seats pretty good but bit narrow food actually reasonable too (unlike other reviewers I thought it compared OK). But the cabin crew are treating the Business cabin as an extension of Economy. We had to press the call button 3 times on one occasion. Very little close attention to passenger wishes or pre-empting them we felt the crew were controlling the cabin to suit their work flow rather than serve us. The work related noise the crew make the whole night is appalling. I suggest they train up Business crew only. Yes you can get cheaper Business seats on V Australia but then don’t call it Business Class or raise the standard and price.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Virgin Australia customer review

(Australia)

Sydney - Phuket return in Business. The business class is competitively priced and you get what you pay for. Cabin crew a bit hit and miss ranging from very over familiar to the lacking any interest at all. Seats were flat bed but skinny and the entertainment was fair but limited. Food was the real disappointment when compared to other business class. I think you can compare as equal to business class Korean Air China Air etc but it in no way compares to the catering on airlines such as Qantas or Singapore. If a special fare on V Australia came my way I would travel again but all in all I think it would be hard decision to travel V Australia business if I could even get a premium economy seat on a premium airline with a better timetable.
Seat TypeBusiness Class
Value For Money 12345
yes