Virgin Australia

MEL-PER-SYD. A330 aircraft in excellent condition and used complimentary upgrades as Platinum Flyer for all legs. Boarding in Melbourne was on time and allocated seat 1C. Headset blanket and pillow provided on seat and was offered a drink prior to take off. After take off was offered and amenities kit. Lunch menu was terrific with soup main course and cheese platter with some great wines. Movies were up to date and screen and controls were fine. Staff were attentive and friendly and offered water or drinks during the flight which arrived in Perth right on schedule. Perth to Sydney was a repeat performance with great service and delicious food. Wines on offer were also top notch. You would almost think you were travelling with one of the best Asian airlines which all have an excellent reputation for Business Class service. Virgin Australia is right up with the best. Lie flat seats are an absolute bonus for a quick nap.

My husband and I just returned from Australia and New Zealand. We have traveled many places but never on Virgin Australia. We took Delta from Atlanta to Los Angeles then Virgin Australia to Sydney Australia and coming back we traveled on Virgin Australia from Auckland New Zealand to Sydney then to Los Angeles then Delta to Atlanta. We were very pleased. Firstly when we entered the plane the stewardess greeted us. Secondly in our seats were a blanket pillow and a gift package with earphones earplug eye pads and an ink pen. This packages was given to us to and from our destinations. On the way from Auckland to Los Angeles we had really bad turbulence but the pilot came on the intercom and informed us that we would have to stay in our seat because of it. This alone was reassuring and informative. The stewardess check quickly to make sure everyone had there seat belt on. The pilot did a great job because it was rough. The steward and stewardess were very friendly and tried to make our 15 hour flight as pleasant as possible.

Travelled business class from Canberra to Perth. Their business products were professional! The flight from SYD to Perth was on an A330. The seat pitch and width were excellent for this 5 hour flight. Staff members addressed you by last name and they showed great courtesy and professionalism. The dinner was served in a 3-course manner and each was accompanied by different glasses of wines. They had quite a substantial drinks list too. Excellent! I was even able to catch on sleep on its angled flat seat. Loved its amenity bag too! However its IFE Didn't have much selection. Loved their very generous baggage allowance too. Overall very impressed!

We flew to Newcastle from Brisbane yesterday in Economy. Virgin got us there on time and safely and the seat was comfortable enough for the 1 hour flight. When choosing your seat do not go for seat 9 a b or c in the Boeing 737-800 aircraft - these do not have windows. The cabin crew did their job efficiently but they weren't very warm. The aircraft we flew on had seatback TV which we didn't use but it's nice that it was there. I have flown in business on Virgin and there are no TV's there they just give you a portable DVD. For economy passengers - it's buy on board we didn't buy anything but prices were reasonable. Things I do not like about Virgin Australia is that when pre-selecting your seat when you make your booking the only seats that are available are the seats in the rear section of the aircraft. If you get one of these you may be lucky enough to change to a seat at the front of the aircraft when you do the web check in. I feel that Virgin Australia do treat saver fare passengers like second class citizens by only allowing seats at the rear of the aircraft when they make their booking. At major airports the jetbridge is used for business class full fare passengers and passengers lucky enough to get seats up to row 16. The rest of the passengers have to walk down the stairs outside and up the stairs at the rear of the aircraft. Overall my first choice for domestic airlines in Australia is Qantas and Virgin are a close Second.

I just flew with Virgin Australia from Brisbane to Los Angeles. It was my first time flying international with Virgin and I have to admit I was a little worried. Turns out I was very impressed with Virgin and they are now the best airline I have flown with international. The plane was nice new and very comfortable. There seemed to be a little more leg room than the other airlines I have flown with. The food was lovely and the staff were very friendly and helpful. The seats were very comfortable and the onboard entertainment was great. I would recommend flying with them to anyone and I will have no hesitation in booking an international flight with them again.

CNS-BNE-SYD. Prompt checking at CNS and fast baggage delivery at SYD. First flight was on a 737-800. Very clean interior but seat pitch is tight. Second flight on an E-190. Once again the cabin was spotless and comfort on a par with other airlines which have this aircraft. Both sets of crews were efficient but not overly friendly. In economy you get free tea coffee or water and can buy other drinks and food prices of which are average for an LCC anywhere in the world. Generally I was impressed and would use them again if I return to Australia and their price is right.

Sydney to Sunshine Coast (Maroochydore) and return four days later. Check in staff excellent very speedy ignored my overweight cabin baggage. Left on time free tea/coffee/water and seat selection. Clean aircraft screen on seatback with 20 live Foxtel channels. Cabin crew good. Return check in staff were excellent fast and didn't weigh my bags cabin crew excellent clean plane again with Foxtel on seatback. I didn't realise you couldn't pay with a debit card only credit card after ordering sandwich and chocolate I said never mind ordered tea instead. Received the tea and then given the chocolate bar for free. At their price for in flight entertainment free refreshment and cheaper than Qantas it is no wonder Virgin is the preferred choice. Would fly again in a heartbeat. Cannot fault. Plus lots of legroom and I am tall!

Our flight from LAX to SYD was great but after we connected our bags did not arrive in Auckland. And since them Virgin Australia has been just terrible. We landed over four days ago but still don't have our bags. They've actually been found in Sydney but still not "processed" to be sent to Auckland. Terrible customer service from their baggage department.

The crew were excellent! Due to storms the flight was cancelled as the plane had not left Auckland and there were no other available flights that day to Auckland. Virgin Australia dealt with the situation very well they were updating us frequently and handing out refreshment vouchers. They quickly taxied us all down to Brisbane (there was no available accommodation in Coolangatta) and booked us into a hotel and gave us a free $50 voucher for hotel food. We were flown from Coolangatta airport the next day after being bussed down to Coolangatta. Would definitely recommend. Virgin were easy to deal with very polite and even though there were delays flying with virgin was an enjoyable experience.

Melb-Sunshine Coast Return. Both flights on 737 aircraft. Was lucky enough to travel Business Class on both legs and found the experience outstanding. Flight from Melbourne was delayed due late inbound aircraft but was turned around very quickly. Greeted by name when seated and offered juice or water prior to take-off and after we had reached cruise was offered an excellent "snack" of a toasted sandwich along with tea or coffee. Flight landed about 20 mins behind schedule but we were on holidays so no fuss. Return flight was just as good with excellent service both on the ground and in the air. The WiFi streaming was available on both flights and offered a great array of movies and music. In all terrific flights with great crew.