Virgin Australia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 995 reviews
5/10
4 star Skytrax Rating
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10/10

Virgin Australia customer review

(Australia)

MEL-SYD-ADL-MEL. Once again VA were very good in all areas from Check-in to in flight service. Flew MEL-SYD for the day and then to Adelaide that night and was checked in at Melbourne for both legs in a very efficient manner. Seating was good with a snack and water/tea/coffee or juice offered on all flights. Flight from Adelaide to Melbourne was on an Embraer 190 and this is a great plane to fly in. Was moved back from front row of economy due to a passenger traveling with her "seeing eye" dog which of course was fine and the staff were fantastic with her and her companion. All flights on time and very pleasant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Virgin Australia customer review

(Australia)

Flew Melbourne - Sydney - Melbourne over the weekend and on their 737 800 services. I enjoy flying VA and service is always excellent. However I have mentioned this before. The airline is starting to recruit male flight attendants with attitude. Reminds me of a competitor and hence why I regularly boycott them. VA has certainly changed it's formula when it comes to their recruitment. Despite this comfortable flight adequate snacks for a short flight and good safe landings.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Virgin Australia customer review

(Australia)

Useless. Cancelled flight to Brisbane put us on another 4 hours later then put down wrong gate on ticket and sent us miles away from the correct gate so we missed that flight went to Virgin desk and they gave us nothing. On way home flight got cancelled again shifted us to a flight 3 hours which for us was about as useless as Virgin Australia call center assistant. Finally asked if we could wait in the Virgin lounge so I could get some work done on what Virgin had made a useless day but all I got was a price to become a member of an airline which I won't ever fly with again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Virgin Australia customer review

(Australia)

Melbourne - Perth and return on A330s in Business. Two very enjoyable flights up to international business standard on a domestic service. The VA lounges were comfortable the seat on board was very nice to sit in and the service in both directions was excellent. Both flights arrived slightly ahead of schedule. Only two small complaints: the menu was the same in both directions. From Melbourne I was transferring to an international service in Perth (having a South African Airways codeshare flight on VA). VA needs clearer and more prominent signage to help passengers find the Business Class international check-in counter. Even staff didn't seem to know where it was.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Virgin Australia customer review

(Australia)

My wife and I got a good price Melbourne to Denpasar but we flew there and back on a 737 with no inflight entertainment whatsoever. The plane was full and cramped. This plane should be on local flights - it's very cheap of Virgin to use then for longer International flights. Back to Garuda for us!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Virgin Australia customer review

(Australia)

Melb-Canberra-return. Both flights on Embraer 190 which I think are great to fly in. Melb-Canberra leg was a most pleasant experience given the flight was only 44 minutes. Departed on time and provided with "snack" and water before landing in Canberra. return flight was also very good with an early departure and again offered a snack with a water. Held up by Melbourne traffic control and were in holding pattern over Mt Buller with some spectacular views. Flight crew kept us informed and we landed only minutes late. Both flights were very good. WiFi streaming was also available on both aircraft.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Virgin Australia customer review

(Australia)

Flew from Sydney to Perth last night. Firstly the flight was over 4.5 hours late to make matters worse the plane had been downgraded which meant I couldn't have the seats I had chosen. The flight was full we were made to board by the rear door while waiting in the freezing cold on the tarmac. I always feel living in WA we are the poor cousins who are never considered. I was unwell so this amount of delay and standing in the freezing cold did nothing to make me feel any better. I told the check in girl but her answer was there was nothing she could do and gave me a meal voucher which really didn't help. I won't be flying Virgin again in a hurry.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Virgin Australia customer review

(Australia)

OOL-MEL Flight cancelled no reason given why initially told next flight I could get on was the next day but as I had to go to work following day I had to fight hard to be put on a spare seat to MEL via SYD so a 2hr flight turned into a 7 hr horrendous journey. Onboard the live satellite TV has now been turned off and some stupid streaming service now used which requires people to use their own tablet personally I don't own a tablet and walking down the aircraft not one person was viewing their streaming service. Flight attendants announced at start of SYD-MEL flight that a free snack would be offered to each passenger going by the inflight magazine I was expecting a muffin and a coffee we were all issued with 4 Ritz crackers and a lump of cheese I thought I was in North Korea! Virgin is a low cost low service airline which is in fact not low cost so it is just low service with high prices.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Virgin Australia customer review

(Australia)

Melb-Gold Coast-Brisbane-Melb. All flights were excellent with some minor delays due to air traffic control. Melb- Gold Coast flight was seated in 3A in economy with the extra leg room and no one sitting in the middle it was almost like a business class seat. Cabin crew were great with water or juice offered during the flight. Brisbane- Melbourne much the same though flight was delayed by about 35 mins but kept well informed by flight crew about Brisbane airport traffic delays. Was served a very nice lettuce and egg sandwich and water on the flight and the cabin crew also did another water run before landing in Melbourne. Overall another couple of great flights with VA. WiFi streaming of movies is also a bonus.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Virgin Australia customer review

(Australia)

SYD-LAX-MEL in Y. Here is a tip. Best Y seats in the house: Row 40 DFG. Bulkhead seats with no bassinet position and not premium charged. Most websites appear to show row 39 as the centre bulkhead seat. Only the VA seat assignment chart gets it right as row 40 centre. As usual friendly and engaging service from the great crew. OK to good food. If you must endure the 15 hours to/from LA then this is a great choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes