Virgin Australia

Flight attendants were very attentive. Food was tasty, and I love the Boeing Sky Interior. Seats were comfortable enough, and the bar was good for making sure I moved around a bit. Cabin crew were really engaging. The only things that were annoying were having to get the bus to the terminal and the windowless lounge in Abu Dhabi. My favourite airline.

My husband and I had Virgin Australia economy seat tickets to Sydney (from Christchurch NZ) with Virgin Australia on November 10. Tickets were purchased through Travelocity (saver fare) and we found out as we were checking in that baggage check was not included. The airline agent charged us $130 (NZ $) for my bag and we were told my husband would also have to check his "carry-on" (21 in.) size bag. This cost us another $130. The final insult was seeing many people at the boarding gate with bags the same size (or larger) than my husband's bag who were allowed to carry their bags on board. Despite 2 letters to customer service, nothing has been done. Would never travel with them again, because of inconsistent practices by airline agents and very high baggage check prices.

Bali to Port Moresby via Brisbane. Denpasar check in was smooth and helpful, boarding was bad because no air bridge and a bus to board to aircraft far away from gate. Seat was comfortable with wireless entertainment of Virgin Australia (I need to bring my personal devices to get entertainment onboard) . Cabin crew was friendly for DPS to BNE Flight. Food good with chicken or vegetable pasta. Safety procedure good and really strict from start boarding until end. BNE to POM boarding was smooth and good, but not for the cabin crew from BNE to POM. One of cabin crew told me before the flight "Do not bring too much cabin baggage again on next flight" - in my baggage is pillow and blanket I bring because no blanket and pillow in all of Virgin Australia for any of these flights. Snack service and Buy on Board was good. Landing safely in Port Moresby Jackson International Airport.

Virgin Australia and high expectations-Surprise. Flew Virgin Australia flight 120 from Brisbane to Dunedin, on 19/11/2015. Been looking forward to it for weeks. However, the unfriendly and irritable check-in agent changed our already-booked seat numbers (which we had chosen with some consideration) without even telling us. I was shocked that my friend had to pay over $100AUD to have his single 6 kg bag checked. Then we scrunched in for three hours in the smallest, narrowest, most miserable airline seats. Finally, the flight attendant got all defensive and huffy when I tactfully pointed out an adult passenger ignoring the fasten seatbelt during heavy turbulence. His seatbelt was hanging into the aisle. Basically, she implied it shouldn't be my concern and she didn't say a word to the unbelted passenger. My first experience with Virgin won't be my last-I'm already booked for two more flights. Please tell me that my 15-hour Virgin Australia flight from BNE to LAX in a few days will not be as miserable as my first.

Brisbane to Perth. New A330 cabin, comfortable, looks good and generally well equipped. Crew explained the new features very well. Drink handed just before take off so only a couple of sips before it needed to be removed. Service slow in the air, was a bit of turbulence that limited crew a tad but while pleasant they were generally not engaged. Not offered wine during with entree, had to ask for a wine with the main and again with cheese. Food was OK, went to sleep, comfort of bed adequate but despite the promise of memory foam, I thought the previous seat was just as comfortable. For a domestic service the flight was good but not great. Dinner flight where the food may have dried out a little when could not be served during brief period of turbulence. Wine reasonable but needed to be requested. Most of the crew were going through the motions and apart from a couple of staff, appeared tired.

Brisbane to Canberra with Virgin Australia. Pleasant enough crew member, I was the only passenger in the Business cabin for this breakfast flight. Fruit salad with hard melon, coffee OK. Had no bag so walked straight into the new Brisbane lounge, an improvement on going through the terminal. Lounge bigger but basically the same as previously. Flight on time. In all flight was fine.

My schedule is to fly from Port Moresby to Bali via Brisbane with Virgin Australia. Due the delay on the arrival of the inbound flight to Port Moresby, I did not have any enough time to connect to Bali in BNE Airport. Ground Handling was not friendly when I complained about that, there is no Virgin Australia Staff in charge in Port Moresby Airport. Finally I get 1 night voucher in airport hotel in Port Moresby paid by Virgin Australia. The next day I flew with Virgin Australia - POM to BNE had the snack service and non alcohol service drink provided on this flight. Brisbane to Bali provided a full meal and all kind of drink -1 Vegetarian Menu and 1 Beef Rice Menu. The food was good and cabin crew was friendly and helpful. But when I ask about my delay problem in BNE Airport, the ground staff cannot give me any solution and just say sorry.

Good check in (after 10 weeks traveling, I was slightly overweight and this was not a problem for the staff member who checked me in). Flight took off on time and landed almost 10 minutes early. Luggage was off quickly. The flight was smooth and minimal refreshments offered (in reality it was a 50 minute flight). Cabin announcements kept to a minimum. All in all a very satisfactory flight at the end of a series of long flights.

I was all for them quite a while ago when they considered themselves a budget airline. Now they advertise as a full service airline, which they are not. A three hour lunchtime flight each way and only small snacks - ie. mini muffin, one mint, dried banana chips were given, the other flight a tiny ribbon plain sandwich. There wasn't even any half way decent food to buy! Free entertainment, what a joke, there were various devices to be brought onboard, none we were able to load the app. It was a lot of messing around, not worth it in the end. So if you are happy to sit hungry for hours with no entertainment whatsoever, after paying for a full service airline, go for it - otherwise stick with Qantas.

Abu Dhabi to Sydney with Virgin Australia. Meals were tasty and well presented - breakfast one of the best I've had onboard a flight. The attendants were observant and pro-active, offering drinks/snacks in between the two main services. Bar area was a nice area to stretch your legs. While the seats were a little tired and lacks the bells and whistles of other airlines, the service offered by the crew and great aussie wines are a winner.