Virgin Atlantic

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 847 reviews
5/10
4 star Skytrax Rating
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1/10

Virgin Atlantic customer review

(United States)

Came from London to New York last night Sep 15 2003. My husband and I always travel very light - only hand luggage. We couldn't print our boarding passes ahead of time because we were not at home so they sent as through check in. The only woman at the counter wanted to weigh hand luggage and as they were 1 kg over 10 kg limit she wanted us to pay or throw away some of our belongings. We came with this luggage without problems. We will never travel Virgin Airlines again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Virgin Atlantic customer review

(United Kingdom)

We came to Vegas last Sunday and are dreading the flight home. Staff were rude to passengers very cramped and I got the only man rude enough not to put his chair upright when we ate! Other people on the flight mentioned it to and also said they would not fly Virgin again either. Don't know if we could upgrade for return journey but would love too. The food was awful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Virgin Atlantic customer review

(United Kingdom)

Flew Virgin Upper Class from London Heathrow to Vancouver and return. The lounge at Heathrow was excellent although several people were complaining about tables not being cleared and staff chatting at the end of the bar instead of giving good service. The food on the outward flight was awful. Our first choice was fillet steak but after waiting about 30 mins we were told there wasn't enough beef and we would have to choose again. The choice therefore was Thai green veg curry or chicken. Both were awful. We were then told that the wine we chose wasn't available and we'd have to choose again. Not good enough when you paid thousands of pounds for upper class service. We complained to the head cabin crew who encouraged us to fill in a complaints form which we duly did. On the return journey things went from bad to worse. The lounge at Vancouver airport was a room about 12m square with no windows and in the middle of the departure gates area. The food and drink available was almost inedible! Coffee from a flask no milk for tea one choice in wine fizzy drinks from cans uncomfortable seating area. The flight was good and the food marginally better than the outward flight. On both flights the aircraft was old with out of date entertainment. All in all apart from being able to lie down and get some sleep for me there would be no advantage in flying Virgin Upper Class again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Virgin Atlantic customer review

(United Kingdom)

Heathrow to JFK VS045 4 Sep 2013. VS004 inbound 8 September 2013. Very poor inflight service. Cabin crew did not answer any call lights at all they were completely ignored. Food was average to poor. Two drinks supplied throughout the whole seven and a half hour flight. Leg room is quite tight I couldn't get any proper rest throughout the flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Virgin Atlantic customer review

(United Kingdom)

JNB-LHR. Literally the worst long haul airline I have ever flown with! The Inflight Entertainment was broken the whole 11 hours but its really bad anyway. The food was fine but the crew were rude and acted like they hated their jobs. The only nice thing was the aircraft A340-600 nice planes but if only the seats were comfortable. If you are flying to or from London I would choose British Airways by miles over Virgin it was a complete disappointment! I have flown with many airlines from Cathay Pacific to Qantas Emirates etc and this has been the most unpleasant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Virgin Atlantic customer review

(United Kingdom)

Flight out we all sat in the upstairs economy which is much better than downstairs. You feel less squashed in and you have extra room next to the window seat. Flight was to Las Vegas and they ran out of beer. I only wanted one towards the end of the flight but guess you had to get there quicker. Food was very average. Probably the poorest I've had on a long haul flight. Small portions and no little extra bits. Flight back we sat downstairs and was awful. My seat was broken and slipped of the edge every time I moved. We had no window. Again food was poor. No hot breakfast just a really hard cereal bar and a flat blueberry bun. Only alcohol available on this flight was spirits and red wine as they ran out of everything on the was to Las Vegas.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Virgin Atlantic customer review

(United Kingdom)

LHR to JFK - Slick service - crew friendly and professional. Good choice of entertainment. Clean newer plane. Food and drinks OK: drinks lunch soft drinks ice cream and afternoon tea. In contrast on return - older plane and crew seemed 'stretched'. Difficult to hear any announcements due to the accent of the senior crew member glad there wasn't an emergency! A night flight but felt everything was rushed and certainly not in the same league as the outward flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Virgin Atlantic customer review

(United States)

Virgin Atlantic Upper Class Is Not Worth The Money - I recently took my wife to London (from NYC) for her birthday and decided to splurge on Upper Class. Luckily we only purchased Upper Class going and Premium Economy coming back. We found Premium Economy to be quite comfortable and worth the extra expense but not so for the upper class. The upper class seats convert to beds which use the back of the seat as their basis - very hard and uncomfortable! You cannot make the conversion yourself so it is very bothersome to convert back when you find you cannot sleep. If you are paying for this yourself it is not worth the money. The premium economy seats were very comfortable and a decent value for the money.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Virgin Atlantic customer review

(Australia)

VS 201 from Sydney to London via Hong Kong 1/9/13. Very cautious about flying with Virgin after reading all the negative reviews. Online check in and boarding a breeze. Seat comfortable and spacious even with seat in front reclined. Service from cabin crew efficient if a bit robotic not much in the way of chatting or small talk. Thimble of sparkling wine served at boarding not refilled. Pre dinner drink served then the meal itself. Meal tasty but very small serving. Ordered chicken and requested white wine which was served warm. Given ice to cool it down. Thimble of brandy served after the meal. Water and juice served regularly during the flight as well as an ice cream. On the whole an ok experience the space and comfort is what I paid for. It does not compare with Qantas which I flew in December. What could be a great service is let down by penny pinching. If you can get a Qantas ticket for the same price or a little more than VA I would suggest you take it.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Virgin Atlantic customer review

(Honduras)

LHR-MIA July 18 A330-300. Made seat selection for my wife and I when purchased the tickets in economy I go to on-line check-in the night before to find the seat selection changed and we are 20 rows apart. So telephone Virgin nothing can be done less that 24 hours as passenger lists are at the airport they suggest try changing when checking in. However then they suggest if I upgrade there is space in Premium Economy they connect me to a salesperson who explains that Premium Economy is like Business with other airlines. Virgin call it 'Business' then instead of this upgraded economy and save us all time. I am convinced Virgin changed my seats on purpose so as to push us to the upgrade. The upgrade was ridiculously expensive and not worth it. Food and beverage very mediocre entertainment hand-set didn't work (the passengers behind had to change seat as theirs didn't work at all). Sorry Virgin first time traveller and you've lost me.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no