Virgin Atlantic

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 847 reviews
5/10
4 star Skytrax Rating
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1/10

Virgin Atlantic customer review

(United Kingdom)

Gatwick to Orlando and back with family including 2 young children. Ordered children's meals no choice at all pasta on the way out and macAroni on the way back consequently 2 grumpy kids who did not eat. One of the kids meals was given to someone else anyway. Not acceptable for a long flight. Adult food inedible also. Drinks service (including water) was like pulling teeth. Return flight IFE not working on 2 seats a high pitched alarm in the central area toilets was going off for over 2 hours driving all adjacent passengers to distraction. Food even worse than outbound a cake and half a cup of cold coffee for breakfast! Staff rude and innattentive - wanted to get the lights out and shut everyone up basically. One particular member of cabin crew was so loud confrontational and aggressive I complained to the supervisor. Had a passenger behaved in the same manner on board a flight they would expect to met by police on landing apparently such bad behaviour is acceptable for Virgin cabin crew? Just received a reply to my written complaint - saying kids are "special" meals so no choice kids meals are "special" on flights to Orlando? Declined to answer the alarm issue and decided to accept their own version of events surrounding the atrocious behaviour of the member of staff. Cannot be bothered to reply - will never fly Virgin again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Virgin Atlantic customer review

(United Kingdom)

Very sad to see the demise of the Upper Class 747 flights to Antigua last month. Excellent outward attentive crew excellent service and space. Return the complete opposite. Crew run ragged attending to 30+ passengers rammed into a small space and I'm afraid the shape of things to come. It really didn't feel special and certainly not worth the extra cost. My ratings are averaged over the two flights.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Virgin Atlantic customer review

(South Africa)

LHR-CPT November 2013 Economy class. As there are now only two carriers offering nonstop service on this route and BA is not my favourite I chose VS despite a poor experience a few years ago. I was pleasantly surprised to board a clean and fresh looking aircraft and be welcomed by friendly and helpful crew. I had paid for an extra legroom seat which gave the advantage of an empty seat next to me. The crew were pleasant and informative throughout the flight particularly when offering food. The toilets were clean and well stocked with necessary items. I didn't eat the cooked components of the dinner or breakfast so can't comment but it looked good and people around seem to have enjoyed it. I didn't use the IFE I never do but the offering looked somewhat limited. Overall I was very satisfied with the comfort punctuality and overall quality and based on this experience to fly VS again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Virgin Atlantic customer review

(United Kingdom)

London Gatwick to Orlando and back on Boeing 747-400. The on board entertainment screens were like touch screens on old phones and you had to thump it to make it do anything cabin crew were rude food was poor. Having finally chosen the movie and even that was spoiled by constant messages popping up about closing the blinds.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Virgin Atlantic customer review

(Ireland)

We travelled from Dublin to Cancun on 21st September. The experience was so bad that I don't even know where to start. We travelled with infant and 4 year old. Firstly on check in they put my 4 year old child sitting on her own. Then we were left sitting on the plane for hour and half before it took off. No explanations. While we were waiting to take off no water was served. It was very hot onboard. When we finally took off the service started. We just wanted to sleep. So they gave us the menus and served the drink. I asked the girl could I get 2 drinks and she said no problem. When my partner asked for 2 drinks he was told they are only allowed to serve 1 at a time. We only asked for 2 drinks and that was it. After an argument she finally gave my partner another drink. The food was disgusting. Since I was travelling with an infant we got a so called bassinet. It was more like cardboard box with straps around it. It was very unsafe. I will never fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Virgin Atlantic customer review

(United Kingdom)

This trip in 2013 (October) was the first time I have redeemed any of my flying club miles. I found the customer service staff on the phone very helpful when looking to book my flight. I originally only upgraded on the return flight due to the number of miles I had. When I enquired as to the cost of upgrading on the outward flight he did try to sell me a one way upgrade for 1400 GBP. He made no mention of purchasing additional flying club miles. The only negative I found with the customer services. On arrival at the airport I enquired again about purchasing an upgrade. This time the very helpful check in assistant did mention it. I then purchased an additional 10000 flying club miles for 165GBP and upgraded to upper class. The clubhouse was fantastic. As soon as I had finished my drink I was asked if I would like another. Staff taking my food order were very friendly helpful and attentive. Upon boarding the cabin crew were very welcoming and provided me with a glass of champagne straight away. They were very helpful and friendly. There were numerous cabin crew members that I encountered they even knew my name and regularly referred to me as Mr (surname). On returning to my seat I made a request to a cabin crew member and asked for a plaster without even asking my seat number etc she provided a selection of plasters for me to keep finding me at my seat without any issues. The food on board was better quality than I have received at many restaurants. I only have two areas for improvement and these to some extent are out of the control of VA. 1) The age of the entertainment system. I flew on an airbus A340-600 and the entertainment system resembled something out of the 1980's. A controller on a wire with a very ancient appearance. The films and programmes however were up to date. 2) The lack of a power point for charging a device. I had read up prior to my flight and found the website to say that there were power pints for charging. This was not the case on the aircraft. Nothing the crew could have done about either of these. I have the return flight tomorrow (5/11/13). Hope it's just as good. I had pre booked by seat upstairs on the 747 in the sleep zone. Bit disappointed that the aircraft has had a last minute change to an A340-600. Hopefully it will be just as good and quiet.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Virgin Atlantic customer review

(United Kingdom)

Flew LHR-JFK return mid October with Virgin premium economy. I've used Virgin a bit over the last few years in Upper but this was my first experience of the premium economy cabin. As a bit of a caveat absolutely love some of the upper class gripes ultimately this is a unique product with the herringbone seating for heavens sake do your research before flying guys if you like regular business seating use someone else! Outbound on slightly tired 747 (Tinkerbell) cabin crew however very good food good and entertainment also had a decent amount of choices even if the screens themselves were slightly behind the times. Return flight delayed almost 2 hours after having arrived at the airport early anyway this wasn't ideal. Spoke to Virgin ground staff who immediately moved me to the earlier flight without charge - fantastic service. Return was on an a340-600 (Miss Behavin') and although I have my reservations this felt a slightly enhanced overall product with a better partition between premium and regular economy including separate toilets. Food and entertainment much the same again which was good. Didn't fancy the cooked breakfast option before landing so they brought a yoghurt fruit and warmed pastry item all of which were perfect. Overall for what was a 7hr outbound and 6hr return flight premium economy felt adequate. Seats wide and comfortable with a decent amount of recline. In my opinion not worth the large % increase to upper on this route unless of course using air miles to bridge the gap. Will be travelling the same route in a couple of months and will be glad to use Virgin Atlantic again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Virgin Atlantic customer review

(United Kingdom)

Flew premium economy from LHR to JFK. Overall it was a very pleasant experience. Very amenable and attentive cabin crew good food and a comfortable seat. I would highly recommend.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Virgin Atlantic customer review

(United Kingdom)

I travelled Premium Economy to Tokyo from Heathrow and back. I have used Virgin before and been fairly happy so made a deliberate choice to do so again. I thought Premium Economy would be a better experience but how wrong I was. The seat was quite comfortable but the man in front chose to recline his seat throughout the flight. This gave me very little space and meant that the magazine holder was bumping into my legs. Also the holder was too narrow to hold much. The food was really awful. On the outward flight the starter was smoked mackerel. I took a bite and had a mouthful of bones. The chicken dish was ok but very small. Dessert chocolate gateau was nice . Entertainment was a waste of time: The only thing that worked properly was the route we were taking so I looked at that for 11 hours. Sky News would have been good but that didn't work either. I remembered Virgin cabin crew being really friendly and helpful but both outward and inward flights they were offhand and disinterested and made me feel passengers were bit of a nuisance to be dealt with as quickly as possible. This was the worst part of the flight for me. Just one more little thing: The courtesy bag of goodies I remember as being useful but it was in a peculiar grey cloth bag and contained a pen toothbrush and a small white stick labelled "toothpaste". I hoped for a better experience with the inward flight but it was much the same and left me feeling angry that I had chosen Virgin for the trip. The extra I paid from Economy class is not worth the money. I would not fly with Virgin again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Virgin Atlantic customer review

(United Kingdom)

I booked my flight to Singapore with Virgin in March as they were a code share partner with Singapore Airlines. Never again! Their customer service was bordering on rude and were very unhelpful and failed to let me know of a schedule change they had been aware of since July until 8 days before my trip. This caused hasty re arranged travel plans and extra expense. I couldn't check in online because it was code share and was given probably the worst seats on the plane despite arriving at check in before it opened on both flights. Despite assurances from customer services at the time of booking I was refused entry to their Club House at Heathrow. I was so disappointed stressed and upset at the service I received from Virgin. I would not recommend them or use again on code share.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no