Virgin America

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 310 reviews
7/10
4 star Skytrax Rating
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9/10

Virgin America customer review

(Canada)

SEA-LAX-SEA in November. Boarding a breeze. Captain came out and gave his spiel before departure. Flight attendant very friendly and prompt with meal (quite tasty) and drink service. Nice wide seats and IFE kept me occupied the rest of the flight. Return flight check in LAX much better than Seattle. Again no complaints with service in First. Another attentive FA and good meal. Tried the free wi-fi promo with my Netbook and it was pretty slick. Will definitely fly Virgin America again.
Seat TypeFirst Class
Value For Money 12345
yes
1/10

Virgin America customer review

(Australia)

SFO-LAX-JFK. I had high hopes for this carrier and I even flew them an extra leg as part of a connection to see what they were like. The problem with Virgin America is Cabin crew. There was nothing friendly about the flight. I smiled to one of the crew on boarding and he just looked away. There are only 3 members on each flight 2 in economy and the lead flight attendant spends most time in First class. The flight to LAX left 40mins late and just made the connection. Paying $20 for a 10kg bag is a joke and the way the ground crew were witnessed to be treating out luggage will further refrain me from using this carrier. Virgin America were also in no means cheap especially after baggage fees. I flew another Low cost carrier on the return and the difference was amazing. Will not be going near this airline again.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Virgin America customer review

(Australia)

FLL-LAX. Although the crew were not quite as vibrant as on previous flights they were friendly and efficient. A circumstance which exceeded my expectation was my choice of food ordered on board was unavailable although showed available on the RED ordering system. My order was refunded plus I was offered my choice of menu item at no cost. The refund was expected the offer of a free alternative choice was not expected but greatly appreciated.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Virgin America customer review

(United States)

JFK-SFO one way. I flew jetBlue out to Boston drove up to Albany then down to JFK. As you can imagine I was tired. Takeoff was scary I could see the end of the runway while we were still rolling but otherwise pretty good. Plane not so clean found gum on my armrest. Cabin crew did nothing about it. Inflight entertainment good only it kept freezing. Seven bucks for internet access was steep so I decided to watch TV instead. It was OK only signal a little corrupt and couldn't see well. Also not a whole lot of channels. Don't be fooled by their low fares. Once you board you should be prepared to spend about fifty extra for a decent flight.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Virgin America customer review

(United States)

SEA-SFO-LAS. I had high hopes for this carrier. Segment to SFO was apparently staffed by an Award Winning Crew but they were not remarkable in any sense and perhaps tired as they weren't particularly cheerful. By the time flight landed in SFO LAS flight had already boarded but connecting gate was nearby. Return trip was extremely unpleasant on both segments. Very loud person in back row talked the entire way to SFO at times using crude and vulgar language. Crew did nothing to quiet the individual and also served him alcohol. At SFO landed at international gate and our connecting flight was far away at the very end of a domestic terminal concourse forcing us to once again go through security. SFO-SEA was noisy as well this time because of the non-stop chatter of the flight attendants in the back. Arrived in Seattle to be greeted by a sign stating that VA had been voted "quietest passenger airline." Though that refers to the noise from the jet itself my traveling companion and I got our first laugh of the evening. I will avoid this airline in the future.
Seat TypeFirst Class
Value For Money 12345
no
10/10

Virgin America customer review

(Ireland)

First class San Francisco to Las Vegas return. And just 100 USD extra! Very modern and fast check-in. Priority boarding take off on time snacks and drinks massage chair and very friendly and efficient staff. Personal feel and great value for money.
Seat TypeFirst Class
Value For Money 12345
yes
na

Virgin America customer review

(United States)

JFK-SFO. Not one person at JFK knew how to handle a cancelled flight! Spent 6 hours trying to rebook! No one could do anything without approval of the supervisor who kept disappearing despite the fact that approximately 100 people were standing on line after 3 hours. In the end I was booked on a different flight than my boyfriend and had to cancel the trip after being told they couldn't do anything about the different flights!
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Virgin America customer review

(Estonia)

SAN-SFO. Great check in and upgraded for small cost. Almost the same price to pay for my 2 bags in economy. Seat excellent staff excellent service excellent and entertainment excellent. Selection of snacks not excellent. Captain made an introduction speech from the cabin which I felt was also an excellent touch. Definitely a notch above Jet Blue and Southwest
Seat TypeFirst Class
Value For Money 12345
yes
6/10

Virgin America customer review

(United States)

SEA-LAX and back. Flying with two toddlers was a pleasure on the way down to LA. Flight crew were friendly and helpful. Return flight was another matter. Woman at check-in not very friendly and seemed to be upset when I inquired about early boarding for children. Flight attendants on the plane not smiling the entire trip or helpful.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Virgin America customer review

(United States)

JFK-LAS. The staff were okay not Southwest style of cheerful. I didn't know that I had to pay for food - so $3.50 later for a half can of Pringles I enjoyed the seatback entertainment. I would fly with Virgin again.
Seat TypeEconomy Class
Value For Money 12345
yes