Virgin America

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 310 reviews
7/10
4 star Skytrax Rating
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9/10

Virgin America customer review

(United States)

LAX-Seattle round trip the same day. I was seated in the bulkhead premium economy row. Legroom was ample the inflight entertainment worked reasonably well except when the satellite cut out for about 20 minutes on the outbound the food was tasty and the cabin staff were much more engaging and professional than the unionised drones on United or Alaska. The only gripe I have is that the cabin interior has too much white which causes problems with glare when the windows are open. They need to add more contrasting colour to reduce glare.
Seat TypePremium Economy
Value For Money 12345
yes
9/10

Virgin America customer review

(United States)

IAD-LAX-IAD. Check-in efficient and personable. Cabin crew on both flights helpful and friendly. The RED entertainment system charged $8 to watch on-demand movies on one's little screen - very overpriced but at least this is made up for with extensive free TV music and games options (especially the music - top-notch). Meal options are similarly pricey and sometimes disappointingly small although I can't fault them on taste. Lavatories are slightly roomier than the norm and each seat comes with the great convenience of an AC power jack. For a ticket that was only $20 more than the usual cross-continental cattle cars I had a fab flight with Virgin and will consider them again.
Seat TypeFirst Class
Value For Money 12345
yes
10/10

Virgin America customer review

(United States)

BOS-SFO-LAX and back. Upbeat staff new aircraft and good service. I think their success right now is the crews are young - it will be interesting to see how the airline does in the coming years as the company ages.
Seat TypeFirst Class
Value For Money 12345
yes
8/10

Virgin America customer review

(United States)

I have recently flown VA three times FLL-SFO. Check-in is cheerful. The airplanes are new and comfortable non-stop flights and great in-flight entertainment tasty food for sale on board. The flighty attendant service is very spotty and sometimes FA's are quirky.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Virgin America customer review

(United States)

BOS-LAX flew Virgin for the second time. Great comfortable leather seats new A320 and tv screens and entertainment on each seat. One problem the cabin crew I flew on a night flight and asked the cabin attendant for a pillow and a blanket. She replied very rudely "Sorry but pillows and blankets are for first class passengers only!" Although I had this experience I will fly Virgin again and bring my own blanket next time.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Virgin America customer review

(Poland)

LAX-SFO-LAX with new A320. Everything on time clean and nice plane friendly staff. I hadn't seen such a good IFE especially in low cost airlines. Easy boarding self-checkin and flight. Price was really low - 100 USD bought 4 weeks before.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Virgin America customer review

(Australia)

SFO-SEA and return. Virgin America leaves the US legacy airlines in the dust. Clean new A319. Fast check in both trips but shame about the check-in baggage fee. Friendly professional crew. The Captain came into the cabin before the flight departed to make his announcements and was waiting again while passengers left the plane. Very good AVOD entertainment system with very wide range of music and good range of free satellite TV stations and with a standard headphone jack). Comfortable seats with reasonable seat pitch in economy (compared to Qantas or American Airlines). Nice mood lighting in the cabin. Free coffee and soft drinks.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Virgin America customer review

(United States)

FLL-LAX and return last week. Everything went smoothly on both flights (return was a red-eye). Operation at FLL very smooth since only 2 LAX and 2 SFO trips operate from there. Even at LAX which appears to be a hub for them everything went smoothly. Cabin staff was attentive to passengers needs and very pleasant. At LAX my baggage actually beat me to the baggage carousel. Would fly them anywhere they go.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Virgin America customer review

(Australia)

LAX to Washington (IAD) return as our feeder service from Australia. The service was superb staff friendly and flights ran on schedule. The planes are new mood lighting very pleasant. The touch screen video system is fabulous no need to buy movies as the free music and TV provide plenty of entertainment. Great also to find an airline that still provides free tea coffee and soft drinks which you can simply order from your seat using the inflight entertaimment system.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Virgin America customer review

(United Kingdom)

LAS-SFO return. Fabulous experience even though we were delayed in both directions. Ground staff kept us fully informed when delayed and one enterprising ground agent at SFO started a trivia quiz at the gate to keep us entertained while we were waiting for the aircraft to arrive. I like the violet mood lighting inside the aircraft and both cabin and cockpit crew were brilliant. The free IFE is fantastic on a short flight and if you want to pay for a film you have the choice. Alcoholic drinks and snacks are ordered via your seatback screen but soft drinks are free. Great product great staff and great service.
Seat TypeEconomy Class
Value For Money 12345
yes