Vietnam Airlines

Long haul from Paris CDG to Hanoi. Good food on board but service of flight attendants and inflight entertainment is very poor. Have also flown with them domestic and no comments therefore. Flights always on time and good service. Will never fly long haul with them again.

Our return flight from Saigon to Gatwick on 22 March 2013 was delayed by 8 hours. When we arrived at Saigon from Da Nang we were met in the arrivals area and were very quickly and efficiently transported to the Park Royal Hotel where we allocated a pleasant room and given vouchers for dinner and breakfast. Next morning an alarm call woke us and after breakfast we were mini-bussed to the Airport and boarded our flight for a very smooth ride back to the UK. It all worked like clockwork!

Recently travelled from MEL to HCMC then returned from Hanoi to HCMC and onwards to Melbourne. On the trip from HCMC to Melbourne we were less than impressed. The stewardesses made a great show of coming around to take our meal orders then proceeded to bring the meals out one at a time. By the time they reached us (we were in the centre in row 3) they had run out of our chosen meal so we were given the choice of pho or instant noodles - not what I would consider "Business Class" food! There was only one toilet in this cabin. We were not impressed with this airline.

Sydney to Frankfurt on return London to HCMC for a holiday then HCMC back to Sydney. Check in - despite the flight having the same flight number all the way to Hanoi we were told at business class checking that we needed a visa for our transit! Because the HCMC to Hanoi sector was domestic! $137 and a very stressful hour later we had our visa's. No apologies from VA staff that their itinerary gave no indication of this. Land in HCMC and have to go through immigration and customs - at peak arrival time then change to the domestic terminal. Back through more security to finally connect with our flight to Hanoi and onto Frankfurt. On the return we should have known better but get to Gatwick buy our duty free and then find our we are transiting in Frankfurt (again same flight number no mention of transit on our itinerary). Because our boarding pass made no mention of a transit the duty free staffer did not seal our French champagne - consequently we lost it to the German Customs authorities. Even the map in the airline magazine shows direct flights from Gatwick! Finally on our last leg of our journey now travelling with 2 of our kids. We tried to get all of us into the business lounge and were prepared to pay for the kids. But no we could come in they could pay $30 each but had to use another lounge. The lounge was virtually empty it's not as if they were taking valuable seats! Business class seats are not proper beds - not even close - they are hard as nails and the food was awful. Never again! We booked eight people with this airline and it was a massive mistake.

HCMC-Hanoi in economy. Check in at domestic airport staff are not so friendly but did the job. As an elite plus member of sky team you do have sky priority service but can not bring a friend. Vietnam airline also refused Skyteam Elite Plus member to access its lounge. I have to pay 18 dollars to use the lounge. Boarding was smooth 777-200 aircraft has best economy seat. No AVOD program during the 2 hours flight. Cabin crew did the basic work and nothing really special food was pretty average as well only coke and water available. We landed in Hanoi on time luggage out not too long after we landed but my luggage was so wet even the clothes and shoes inside are wet. It is definitely a basic airline and totally 3 star.

We travelled Australia to Frankfurt via HCM and London to Australia via Hanoi and cannot complain. We were met in HCM taken through airport to hotel for 8 hr layover fed and taken back to Airport. On way back London Gatwick via Frankfurt to Australia we had great crew good meals. Yes seats not lie flat but good all the same. Service was friendly especially on Hanoi-Sydney leg. Yes planes not the newest but great leg room and food good. Overall would highly recommend them as alternative Australia to UK Europe Airline. Bonus if Flying Business class out of Sydney you use the Qantas Business lounge at Sydney.

We flew 4 legs between Bangkok and Ho Chi Minh and Ho Chi Minh and Cam Ranh. All the airplanes were new and reasonably clean. Sufficient leg room. Service was efficient though not overly friendly. We got the special meals we had asked for on the international leg. Flights were pretty much on time and check in was quick and easy. Baggage arrived without much delay. No complaints.

Flew several domestic flights and BKK-HCMC. Domestic flights on new A320 only bottled water offered. Staff friendly As a Sky team elitePlus member no access to lounge on domestic flights however they do offer Sky priority at check in. No mileage for lowest booking classes but tickets were very cheap. From BKK to HCMC a small hot meal was offered and variety of drinks including beer was available. Lounge in BKK shared with AF/KL and offered a variety of drinks and quite descent food. All in all a 3* product.

SGN to Colombo and return. Smiling staff and friendly service. A pretty good meal on a fairly short flight with beer and wine included. Clean spiffy if not new Airbus equipment on both legs. Highly recommended.

Ho Chi Minh to Bangkok. Flight time is so short (~65 mins) but full service with food tea and coffee. Cabin attendants but take care passenger well. Entertainment is nothing should have some short videos for relax.