Vietnam Airlines

Flew from Melbourne - Ho Chi Minh - Paris. Great flight for the price food was good service was fine staff don't smile much but overall we enjoyed our flight to Paris. Home from London flying Vietnam Airlines stop over in Hanoi made it a long flight having to catch an internal flight to Ho Chi Minh then onto Melbourne but the prices were excellent. Saved around $4000 by flying with them.

Recently used VN for our domestic flights in Vietnam during our recent trip. Both flights departed and landed on time. Paid the extra for business for the extra luggage allowance you get. Seats were spacious and comfortable and a drink and snack was provided even though very short flights. Crew smiling and pleasant. Would highly recommend for domestic flights around Vietnam.

Flown two long haul flights (Gatwick-HCMC-Gatwick) further three internal flights with them. Whereas the internal flights were fine (comfortable seats ok food quick check in etc.) the long haul flights are another beast. The seats are hard the armrests would not fold up the leg rests dig into your legs when folded up particularly the aisle seats have a metal box underneath them which further limits the leg space. The inflight entertainment either does not work or is very limited. The food is very bad. Online booking of seats is not possible turning up 4 hours before departure is still not good enough to secure an emergency exit seat or similar. Would not recommend this airline for long haul flights.

Just had 4 four flights with Vietnam Airlines (July 2013) 2 long haul Gatwick to HCM and Hanoi to Gatwick and 2 internal. We managed to secure upgrades to Business Class (relatively easy and inexpensive) for the long haul flights. No complaints whatsoever cabin was good service was exceptional. food was great. When the flight crew were not in the cabin and I wanted something I just went and asked as on most long haul flights irrelevant of cabin class the crew are in the cabin for only a short time. The internal flights (not business class) once again were very good staff pleasant and so on. I obviously have not experienced the basic long haul flight cabins and service but for what we had and the little amount we paid for the 15000 miles I traveled with them I am very pleased.

Flew to Paris. 2 days before the flight discovered we needed to purchase a landing VISA to transit through the country. When we checked in we were only given boarding passes for the first leg of the trip and told we would have to collect our bags once we had purchased our VISAs. First flight from Melbourne to Ho Chi Minh City our head sets didn't work and flight attendants unhelpful. Request for vegetarian meals was not granted. Upon landing in Ho Chi Minh City we raced to the VISA counter. Once we got them we collected our bags and were given boarding passes for a domestic flight to Hanoi. Boarded only to disembark due to a 'technical difficulty'. 20 mins later given new boarding passes and allowed to board the same aircraft. In Hanoi we made our flight to Paris with 15 mins to spare. Unfortunately the process had to be repeated coming home with additional cost for the paperwork needed for the VISA. After a 13 hour flight from Paris we had to collect our bags clear customs and recheck in. Followed by an 8 hour wait in Hanoi's Domestic Terminal which is very small and lacking in facilities followed by another 2 hour flight to Ho Chi Minh and a further 3 hour wait before we boarded our plane to Melbourne. We would not recommend flying with this carrier. They weren't reliable friendly or cost effective in any way.

7th July on VN144 returned on 23rd on VN942. I was very nervous to fly VA long haul after reading all the reviews online therefore I was very pleasantly surprised on my outbound journey! Plane was clean the stewardesses were friendly and polite the food was amazing and the in flight entertainment worked! And to top it off we got free meal coupons (breakfast and lunch) at the airport restaurant because we had a long wait. However the return flight wasn't as pleasant as the plane seemed slightly smaller and the leg room was terrible. Still considering I half of what I normally would I couldn't complain. All in all a good airline.

Sydney - Ho Chi Minh - Frankfurt return. On the first flight from Sydney to Ho Chi Minh the flight attendants huddled in the back while they sat and talked. I had a 7 hour layover on the way to Europe. On all flights there were some good some bad flight attendants. Also on all flights the food was just ok. A Vietnamese friend of mine said I should bring some extra food of my own for this same reason. Check-in was a nightmare due to inability of people to queue up as well. The inflight entertainment didn't work on the first 12 hour flight back and it kept restarting on the second 10 hour flight. I had a 12 hour layover coming back which is beyond acceptable. I would never fly with Vietnam Airlines again.

Don't fly Vietnam Airlines if you are anywhere near 6 ft tall. Our flight was called 20 minutes before due flight time 75 minutes later no one had boarded no announcements to explain those keen to get on early were still in the queue. Flight was nearly full but back row was free I asked if I could take a seat was told to get back to my seat. Staff treated passengers with barely disguised contempt. They offered chicken or beef options for the main course and we were one of the first served. My wife and I asked for the beef and were told there was only 1 left! Breakfast was completely inedible I looked around the cabin the food was virtually untouched. Overall one of the worst flights in over 30 years of flying.

SGN - SIN and return. Flight attendants friendly. Felt relaxed and comfortable. Clean cabin and clean toilet.

My holiday was to start in June 2013 so I booked in Feb 2013. Advised that flight no. 1314 from Saigon to Da Nang. One month before my holiday the flight was cancelled and the times changed - flight no. 1316. Then on arrival in Vietnam advised again that the flight was cancelled and changed to flight no. 1318. On arrival to Saigon airport advised that the flight no. 1318 was delayed for a total of 6 hours for a 1 hour flight. All I can say is that this is very poor service from an airline that has a monopoly position in the local market. They need some serious competition to sharpen up their service standards.