Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 709 reviews
6/10
4 star Skytrax Rating
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8/10

Vietnam Airlines customer review

(New Zealand)

Melbourne - Hanoi via Ho Chi Minh. Flight left on Time from Melbourne upgraded to business class using optiontown. Good comfortable seats great food excellent service and adequate inflight entertainment. Super service from flight crew. Day time flight so arrives into Ho Chi Minh at just after 4pm local time and departs from domestic to Hanoi at 1830. Just enough time to complete immigration and customs. Unfortunately due to some serious issues with the baggage handling at Melbourne Airport our bags missed the connection and had to follow us the next day. I don't blame Vietnam Airlines for the issue as issue was Melbourne airports and can only praise the way they handled the situation on arrival in Hanoi. Bags arrived 2 days later to our hotel in Hanoi.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Vietnam Airlines customer review

(New Zealand)

Ho Chi Minh to Sydney. Flight left on Time from Ho Chi Minh upgraded to business class using optiontown. Good comfortable seats great food excellent service and adequate inflight entertainment. Super service from flight crew. Night flight and 2 meal service which is a bit unnecessary as only 4-5 hours apart but cannot complain about to much being offered can you.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Vietnam Airlines customer review

(United Kingdom)

To be fair you get what you pay for in regards to quality and service the flights were on time and the food was good. The biggest issue we had was the plane from Frankfurt to Saigon had a technical problem with one of the emergency exits and they had to ask for 27 volunteers who would receive 600 euros per passenger to take another flight trying to get this paid is like trying to extract a tooth from a lion total wall of silence.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Vietnam Airlines customer review

(United Kingdom)

We flew LDN to Hanoi HCM to LDN. Upgraded using option town to Deluxe economy - definitely worth it - more leg room. Food was really good option of western or Vietnamese. Plane was Boeing 777- very safe aircraft if not the most modern. Service was great by the staff welcome towels drinks brought round. If you wanted more food during the flight all you needed to do was go to the galley and get sandwiches drinks etc. If you are used to flying Qatar Airlines then maybe its not the same service as you get there but for the price and the fact you fly direct in a safe plane then I would definitely recommend Vietnam Airlines. Was on time both ways.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Vietnam Airlines customer review

(Australia)

Flew from Melbourne to Siem Reap via Ho Chi Minh. The plane was modern and clean and the service in business class was excellent. The flight was on time. The flight from Ho Chi Minh to Siem Reap was operated by Cambodia Air and this plane was very old but was fine for a 45 minute flight. Both of my return flights were operated by Vietnam Airlines and the service was excellent. Only issue I had was that I was given an economy seat for the Siem Reap to Ho Chi Minh flight when I had a ticket for business class. After querying this I was given the correct seat. The food and service was excellent and I would happily fly with this airline again. Please take care to check if you need a visa for Vietnam. I was in transit however some people have noted that their ticket fails to mention an internal flight from Ho Chi Minh to Hanoi (and then say to Paris). This happened to a friend of mine and resulted in her return visa being cancelled and she had to promptly organise a visa for her flight from Ho Chi Min to Hanoi. Best to check with the airline as some passengers have been caught out by this.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Vietnam Airlines customer review

(Malaysia)

KUL-SGN-KUL on A321 economy class. First time on Vietnam Airlines and had a pleasant surprise. What I thought suppose to be decent 90 minutes flight turned out to be an eye opener. The service was outstanding and the food was good compared to other 5-star airlines that ply the same routes. The seat pitch is quite comfortable and the configuration of 160+ people made the cabin look spacious and un-crowded.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Vietnam Airlines customer review

(United Kingdom)

VN54 from Gatwick to Hanoi on 12/11/2013. The service was good the staff helpful drinks were brought round frequently during the night and the food was no worse than any other economy airline. The aircraft seemed quite old and the seats were not overly comfortable. Our travelling companions' entertainment screens did not work which was disappointing on a long flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Vietnam Airlines customer review

(Sweden)

SGN-BKK with A321. On time great food nice staff clean plane. Definitely a 4 star flight. Only minus that we were not given immigration form for Thailand on the plane.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Vietnam Airlines customer review

(United Kingdom)

We had 2 long haul flights from Gatwick to Hanoi and a return journey 16 days later 13 Oct and 29th. On both journeys we found the staff more interested in holding conversations among themselves ignoring passengers and even shouting to each other. On both flights the toilets were dirty no soap in the dispensers and filthy floors on long flights. Passengers should expect regular opportunities to have drinks water or juice in particular on each flight we had to go to the galley to get drinks. The leg room was very small we had more room on most of the internal flights we took in Vietnam and Cambodia. We have travelled to a lot of countries and this is one of worst airlines we have used.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Vietnam Airlines customer review

(Australia)

HKG-SGN-HKG Business - good flights excellent food and service and a certain charm not normally experienced on many airlines. I enjoy the VN Airlines Lounge at Saigon but not the shared lounge at Hong Kong which reminded of a seedy bar. However I do not wish to detract from the very pleasant on-time and professional experience I had on Vietnam Airlines.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes