Vietnam Airlines

Vietnam airline is one of the cheapest airlines to fly from Paris to Cambodia but the quality is bad. We did an upgrade to premium economy with my kid. The lights and TV entertainment worked the first hour and then it was dark until the end. The staff couldn't do anything as the flight was full. There was no space in the lounge area to benefit from any light. So 10 hours flight with no light to read a book or TV of any kind is a bit much for an adult let alone with the kid. I felt a bit ripped off and I am crossing my fingers really hard for my flight back to Paris in December where I will surely stick to the economy class. The service is basic as is the food.

Very impressed with level of service Hong Kong to Hanoi Food excellent esp seafood staff friendly and professional. Flight on time out and return. Very good ticket price.

Flew from Paris to Taipei via SGN. The flight was late leaving CDG without explanation and passengers were still boarding when the scheduled departure time came and went. The flight was an hour and half late getting to SGN and there were several passengers at risk of missing their connecting flight. While the plane was still taxiing on the runway the flight attendants took passengers with urgent connections up to the front for quicker disembarkation but without announcing to the rest of the passengers. Most other passengers began to get up and grab their bags and took the flight attendants over 5 minutes to start telling everyone to remain seated.

There was no entertainment on the way out on 3rd Oct 10.10am flight Gatwick and on my return on the 17th 10.15pm from Saigon - still no entertainment and I was not the only one where the screens did not work. Please service your equipment over 10 hours with no music or films can be very boring.

SYD-SGN-CDG and LGW-SGN-SYD. Legs to/from Sydney A330. SGN-Europe on 777-200. All flights landed on time. I found the seats comfortable and was able to sleep on most legs. Food was plentiful although not 5-star. Crew attentive. As previously mentioned lounge at SGN very basic. On the return leg the day stay in the Ho Chi Minh hotel is a big bonus. The only real negative which must be addressed by the airline is the very old business class seating on the 777. On my flight from LGW/FRA 3 seats did not recline and as the cabin was full resulted in three (understandably) very disgruntled passengers. It is simply not good enough to pay the large business class premium for a broken seat for 12 hours (and not fair on the crew either who bore the brunt of it).

I found the poor reviews on business class flights quite unfounded. We travelled from Sydney to London and found the trip excellent value for money. The service and food was excellent. The seats on the second leg were older style and not the shell style on the first leg but were still comfortable. The seats do not recline to 180 but are close enough that it doesn't matter. I could still sleep on my side and that is key for me. The lounge used in Sydney is Qantas and is great the lounge in Ho Chi Min is average. Compared to other business class seats and lounges yes Vietnam is behind the others however for the price you should compare to premium economy as that is the price you pay. In which case this airline is way ahead for me for value for money.

Kuala Lumpur to Ho Chi Minh onward to Nha Trang 20th February. After flying constantly with this airline around South Asia their flight timings changed. Ground staff and flight staff give the poorest service of any airline. Safety briefing often stops and is not continued. The airline lounges are of poor quality are dirty and staff are unhelpful. Try and find a better airline.

HUI-HAN on 18/9/2014. Flight (Airbus 321) on time. Lounge access in Hue smooth. Check-In only allowed 2 hours before departure at times very annoying. Lounge very conservative and food uninteresting. 2 beers no wines only soft drinks coffee tea milk etc. On board the product is very correct stable but boring and colour-less. Food has not been changed in more than 5 years – only a useless Western snack but nicely decorated and served on china with steel tools. Soft drinks and two beers available. Staff alert. Newspaper given. Seats are spacious comfortable and real business class seats in 2x2 configuration as compared to 3x3 in economy.

We fly to Saigon twice a year on average for family visits. Things are a lot better with the direct flights from Gatwick. Things are a bit hit and miss - some crews are really good others can be like prison wardens. This crew was good and the drinks and food kept coming. Seats in economy in the Boeing 777s are starting to show their age and the inflight entertainment jammed which meant 12 hours of Emma Thompson and Tom Hanks in the film about Disney being shown three times back to back with it proving impossible to switch the seatback screen off. It was on time. On these flights what you don't need is a crew that serves dinner at top speed misses pre dinner drinks then vanishes to the crew rest area for10 hours which is what happened on the return flight. Best thing is to book the upgrade option to Premium Economy through OptionTown.com. we did that in the past and it's brilliant. Unfortunately we were too late this time.

I travelled from Melbourne to Ho Chi Minh city and connected with the flight to Gatwick. The cost on this airline was several hundred less than others and I boarded in Melbourne as I could not get the same deal in Adelaide where I live. I have been on several carriers and Vietnam Airlines did a splendid job on the both flights. My only concern was the clarity of the announcements on board and the same at Ho Chi Minh airport. I would travel with them again without hesitation - don't take any notice of negative reviews. I had doubts before leaving Australia but was pleasantly surprised.