Vietnam Airlines

✅ Trip Verified | Danang to Ho Chi Minh City. This is the second time we travel during this trip with Vietnam Airlines. Both times they reschedule the flights, letting us know one day before and then they delayed the flights again in the airport. On board it's okay, but it's annoying arriving later than you planned and staying more time waiting in the airport.

✅ Trip Verified | Ha Noi to Da Nang. There was a 2 hour delay on my flight, but I was not told until I got to the airport. The information on their app is also crap. It only shows general flight information and does not reflect the delays on the flight. At one point during the delay, the screens around the airport showed that our fight had already taken off. We had to run around to find someone to ask about it. Eventually, we got hold of a staff member and ask her. Only then we realised that the screens were not correct. No apology and no explanation was received. A few days later, I had another flight with Vietnam Airlines from Hue to Saigon, there was another hour delay.

Not Verified | Paris to Hanoi. Where to begin? Seats were broken, Service extremely poor, every request felt a bit like asking for a favour; seat recliners broke but no-one cares; onboard entertainment didn't load until 3 hours into 12-hour flight. On top of that, customer service just doesn't care. Never again, plenty other much better Airlines to choose from.

✅ Trip Verified | Hue to Saigon with Vietnam Airlines. The flight time was changed 3 times. However, by the end, it was still an hour late without any notification or explanation. When getting on the flight, it had an awful smell. The flight was clearly unclean beforehand. The staff were unhappy and unhelpful too.

✅ Trip Verified | Phu Quoc to Ho Chi Minh City. Our flight was delayed by 70 mins and this is not for the first time. Otherwise, the airline is comfy, has friendly staff. Really stressful if you have connecting flight that can be missed because of delay.

✅ Trip Verified | Melbourne to Ho Chi Minh City. Offered food was not so various even for business class. A350 was clean, up-to-date, business seat can turn to flat bed. In flight TV provides mostly Vietnamese shows, movies, music with subtitle and some old-school Asian/international entertainment. I enjoyed time on board, boarding and landing time, thanks to the crew. It will always be my prior choice.

✅ Trip Verified | London to Hanoi. Drinks were not frequent enough. Meals were 8 hours apart with no snacks in between although some people got random pot noodles during the flight. Cabin crew disappeared between meals.

✅ Trip Verified | Hanoi to Ho Chi Minh City. Even on a 2-hour domestic flight, an A350 where you can turn your seat into a flat bed in business class. My great time on the sky started with a tasty dinner, slept on a flat bed, and ended with some refreshments before landing.

✅ Trip Verified | Paris to Singapore via Hanoi. The queue to check in at the Paris CDG Sky Priority counter was the longest wequeue as Business class passengers. Air France lounge at 2E was pretty good, with chicken & fish as hot dishes. Paris to Hanoi was in a A350, with 1-2-1 reverse herringbone seats which are fully flat! Food onboard with good French standards. FAs helpful and pro-active on this sector. Stopover in Hanoi was about 2 hours. Though the Lotus Lounge was spacious, modern and bright, the only edible food to us was the hot Chicken noodle soup. The greatest disappointment from Hanoi to Singapore was in an older A321 plane with 2-2 angled seats. This last sector of about 3 hours we could not rest well due to the old & poor Business Class seats. There was no amenities like eye shades, ear plugs nor slippers for Business class on this sector so you should keep your slippers from the earlier A350 flights. Overall, we arrive about 30 mins earlier than scheduled and all luggage arrived safely. Hence, if their rates are attractive enough, worth a go!

✅ Trip Verified | Hue to Danang via Saigon on Vietnam Airlines domestic aircraft, the A321. In Hue, check in took only 15 seconds (no lies!) as 4 counters were open. In Saigon I had to wait 2 Minutes. Had 14 kg hand-luggage only, which was, upon clarification, accepted both ways. Ticket was bought 5 weeks earlier and was cheap, only 60 USD including luggage allowance. No Mileage given in those heavily discounted fares. Free to choose seats at check-in. Transparent pricing when booking. Onboard, drink service (soft drinks) but no bites nor hot drinks offered. FAs were fine. Full flights. Almost punctual, a minor delay of 20 Minutes was clearly announced in Airport and no further delays incurred. 2nd flight on time. IFE has become a bit better though showing from only small ceiling shared monitors. Earlier IFE was a disgrace by forcefully showing foolish “Hidden Video” episodes in plenum as for Kindergarten incumbents. Arrival and Departure were quick through airbridge gates (Saigon). That’s the spirit of a 4-star airline. They are close but, however, not a full 4-star airline as yet.