Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 709 reviews
6/10
4 star Skytrax Rating
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7/10

"they're not bad at all"

(United States)

Not Verified | This is on par with the larger US carriers honestly, which isn't a huge compliment, but they're not bad at all. Everything is just middling. The only real issue I've had with them (flown many legs over the years) is the advertising is extreme. You're subjected to (the exact same) like 15min ads on every flight, and the captains have to give these minutes-long speeches at the start/end of each flight that include airline promotions. For shorter flights it feels like you're just in a tubular advertisement for most of it. That aside, no major issues to report and the planes are in fairly good shape and clean. Flights are usually very cheap in-country too. Unlike a lot of US airlines, they actually serve meals on shorter flights. I had a 2hr flight with VA that had a meal, versus a 4hr fligth with AA that had none.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Hong Kong
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst airline I have ever flown with"

(Australia)

Not Verified | They added in an additional stop over in Vietnam, adding hours to the trip. When we finally got to Paris, they had lost my luggage. It took them days to locate the luggage. Once they advised that they had found it, they said they would bring it to my hotel in Spain. It never turned up. I then called the airline and after being transferred to different departments numerous times, they admitted that they had lost my luggage again. After hours and hours on the phone, I found out my luggage had been passed by Vietnam airlines to 2 other airlines (Air France and Iberia) but was told that Vietnam airlines was still responsible for the luggage and was overseeing it. When trying to locate the luggage I was told by the other airlines that it wasn't their responsibility and to contact Vietnam airlines, they in turn blamed the other airlines. I was finally told by a lovely person at Iberia that Vietnam airlines had closed my case (I still hadn't received my luggage). She also advised that my luggage was in Lugo (she said she should be telling me this, but felt sorry for me) and I was told "under no circumstances that I should go to the airport and try and claim my luggage, as I didn't have any email/ proof that the luggage was there". As I had been without luggage for over a week and a half, against her advice, I then drove to the airport (hours away from where I was staying), lied and said I was told to come and pick it up, they then handed my my luggage. It is months later after numerous emails and phone calls back and for with Vietnam airlines, the compensation I have been offered it $80 USD for; lost luggage, petrol costs to try and go and claim my luggage, hours and hours lost on my holiday on the phone to the airline/s. They cant give me the money because I can not produce the first luggage tag that was on my bag. The worst airline I have ever flown with.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Paris
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"cabin crew were attentive"

(Australia)

Trip Verified | This was my first flight/flights on Vietnam Airlines. I found the quality of the plane, the cabin crew and the meals to be perfectly acceptable, in fact they are challenging some much more expensive airlines. My wife and I flew to Paris and will return for under half the price charged by our national airline, Qantas. The cabin was clean, my seat was a little cramped but still allowed me to get some sleep. Entertainment was quite good with many English speaking movies or subtitles. The cabin crew were attentive without being over bearing and the food and wines served were very good. I will certainly be using Vietnam Airlines again as an option to fly to Europe. We will be stopping over in Vietnam on the way back due to the need to fly into Hanoi and then out of Ho Chi Minn. However a small inconvenience considering the price and service we had. Interestingly I had an issue pre flight and I rang the airlines call centre in Vietnam. I received almost immediate service, an English speaking customer service officer who understood my query and fixed it, you can't get that from Qantas in our own country!
AircraftA350 900
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to Paris
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"5 hrs delayed because of the change of flight"

(Singapore)

Trip Verified | This is my first time taking Vietnam Airline, as this is a National Airline of Vietnam I never expected that the services provided would be quite bad. The flight was cancelled, though they did send an e-mail to inform me, but it sent to my spam folder which I was not aware of. Furthermore there is no new itinerary provided as to which Terminal the new flight will depart! There was a 5 hrs delayed because of the change of flight and it delayed another hour before take-off. Here I would like to suggest that the Airline should send a SMS to my mobile phone as double assurance that the customer will receive the changes.
AircraftA321 JET
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Ho Chi Minh
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Great service and good value for money"

(United Kingdom)

Trip Verified | Great flight with friendly crew and good food. Check-in was a bit chaotic and due to unknown reasons we had to check our luggage at the odd-size counter. Boarding isn't up to the standards of other Skyteam members and they first let Economy passengers board before Premium and Business Class passengers. The plane itself is clean and well maintained. The seat pitch itself is good and whilst people complain its too narrow, that's the same with every Dreamliner. The only thing which is annoying about the seat is the remote control on top of your arm rest. You will hit accidently the buttons sometimes and is less comfortable to rest your arm on. I asked for an extra pillow to cover the armrest and the crew arranged this without any difficulty. The IFE is pretty basic, but worked well and had enough options (if you don't fly them regularly like me it's fine). You can use your own headphones (only wired) and would suggest to do so. Far better sound quality. We got hot towels after take off. Pre meal snack and drink, two dinner options and plenty of snacks available after dinner and before breakfast. Crew walked by with drinks throughout the flight and responded quickly if you called them. Restrooms were clean and they provide razors and toothbrushes (great add). We departed a bit delayed, but arrived at the scheduled time. Overall can't say anything bad about Vietnam Airlines. Great service and good value for money. On the way back we flew the Airbus 350-900, which is slightly more comfortable plane (no controllers in the armrest and the head rest was better). The service was of similar standards. Will definitely fly them again when I have the opportunity.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Hanoi
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

“No customer service”

(Australia)

Trip Verified | Arrived in Paris and all people flying business class lost their luggage. Had to report to Air France and was issued a list baggage claim. Contacted Vietnam Airlines and was told sorry for the inconvenience it is being looked into by our lost luggage section. After numerous emails was told it was found and will arrive next day. Five days later and many emails baggage arrived. We had to buy essential items, as well as missing out on day tours as we were told it was arriving and we needed to be home to accept it which didn’t happen. Five days of the start of our holiday was a nightmare and they showed no empathy. Finally luggage arrived and then I asked about compensation which after numerous emails was told we could get $80 US but needed a bank account in Europe. We live in Australia so why would we have a European bank account? Now we are trying to get our seats for return trip which although we booked on Vietnam Airlines site one of the legs Paris to Saigon is with Air France at business class have been told by Vietnam Airways we need to contact Air France and sort this out ourselves. What sort of airline does this? We paid for a service with Vietnam Airlines and now told we have to contact Air France and organise our seats? No customer service and extremely disappointed in they way we are being treated after paying a lot of money for very poor service and they have no interest in helping us!
AircraftA350
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSydney to Paris via Hanoi
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"No problems with my trip"

(Australia)

Trip Verified | No problems with my trip on Vietnam Airlines. All four flights (two international, two domestic) departed on time and check-in was seamless. Onboard amenities are good, polite and attentive cabin crew, clean aircraft , food was quite good too and entertainment options, although dominated by Asian content, was also fine. No complaints from me. I would fly Vietnam Airlines again for sure.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Da Nang via Ho Chi Minh
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"needed a Visa for stopping in Vietnam"

(Australia)

Trip Verified | Do not fly with Vietnam Airlines. I booked online on their website. When I arrived to catch my flight I was told I needed a Visa for stopping in Vietnam even though I was only in transit. This was not mentioned when I booked the flight and was not on any of my ticketing or correspondence. There were 5 people travelling London to Sydney on my flight who needed Visas. Apparently there is a similar number on every one of these flights. We were told we could get urgent Visas at a cost of US$275. We googled Vietnam Visas and 3 of the 5 of us went to scam sites (apparently there are several and this happens to airline customers all the time). We were unable to catch out flight. The replacement flights cost several thousand extra dollars as well as causing stress and anxiety of going through this process. Vietnam Airlines is well aware of this situation and does not advise customers that a Visa may be needed (until they try and board a plane) and does not prove any advice on how to get authorised Visas at the gate.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLondon to Sydney via Hanoi / Ho Chi Minh City
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
1/10

"can switch you to a different airline"

(United States)

Not Verified | Initially my family booked Vietnam Airlines and paid for higher row seats but on the date of flying, the airline switched us to Pacific airline which is a lower quality airline where seats we paid for are the same. We flew with Vietnam airlines before even on a shorter distance their service was great, but I was disappointed they changed us to a less quality airline without notice. We sent vietnam airline an email about our concern and they sound like it's not their fault and the service we got was from Pacific airline not from Vietnam airline. Be careful when booking with Vietnam Airlines, they can switch you to a different airline that is so bad that they don't even offer a complimentary water on a 3hrs flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Ho Chi Minh City
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"service lovely and attentive"

(United Kingdom)

Trip Verified | Short flight from Bangkok to Ho Chi Minh City in business. Nice wide seats in 2x2 configuration with a good recline. Boarding a breeze and very friendly. The lounge functional - one of the 'lesser ' lounges at BKK airport, only downside. On board service lovely and attentive - nice hot meal served and red and white wine as an alcohol choice. I wasn't too well on the flight and crew offered me hot lemon water and enquired about my welfare. In SGN dedicated business class transfer bus and VIP lane passport control for Vietnam airlines business passengers. All smooth and on time luggage at the belt when we arrived there. Very smooth, very friendly - would fly again and again.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Ho Chi Minh City
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes