✅ Trip Verified
| This is my third time flying between Hanoi and Paris with Vietnam Airlines using premium economy. Check-in was very fast thanks to Sky Priority (Premium Economy guests have Sky Priority benefit during check-in, boarding and baggage claim). The staff at the counter was really responsible. She instructed me all what I need to do as I need to transfer in Paris. Nothing to complain here. Clearing the border control and security check was slow as the airport was over-crowded, and no Sky Priority this time. The seat was very comfortable and convenient. Even though it could not be made like a flatbed, it was enough for me to sleep well. Legroom was very very generous, as this should not be a problem for this class. The seat was just 45cm wide, a little bit small. Two meals were served on this 12-hour flight. I chose to have a seafood meal, even though I do not have any problems with any kinds of food. In general, I was satisfied with both the quantity and the quality of the food. The things I love most is the huge diversity of drinks: Lots of soft drinks, juice, milk and even wines were offered. However, extra non-meal food was bad. As stated in the menu, instant noodles and sandwiches could be ordered at all time, but I failed to order sandwiches. As for in-flight entertainment, since I am Vietnamese, I really enjoy their programs, and I found that Vietnam Airlines really try their best to put the newest and hottest movies on their entertainment. However, another issue happened with the headphone. The in-flight headphones were very old, they have been used for quite lots of years. Also, in my seat, the headphone could not be strictly plugged into the socket, which was really annoying. Flight attendants are helpful and friendly, but I found that they were really tired. Announcements were well played, in three languages (Vietnamese, English and French). This time I think that they spoke really well. In general, I think Vietnam Airlines managed to satisfy all the requirements for a long-haul flight. They also succeeded to make it worth paying extra for Premium Economy. However, in order to be 5-star, they need to improve a lot on the facilities, food as well as in-flight entertainment.