✅ Trip Verified
| Flew from Da Nang - (via Ho Chi Minh) Melbourne 20/03/20. This flight was sold as a "full Service" flight, however when we got on the plane we were told there was no alcohol being served due to covid 19 - I then asked about other drinks, juice, tea coffee, they said no, only water for the whole long haul flight! I was never informed this by email or at check in that the flight service was changing, we were never given a choice to refund or offered any compensation. They did feed us, but the food was very very bad. Pasta salad, a main of (again) pasta, bread. No veg, no fruit. Breakfast was (you guessed it pasta), noodles with meat (there was no choice if you were vegetarian) and a terrible baby food type of custard which was absolutely disgusting, no coffee, no tea. The seats were incredibly uncomfortable also and the plane was completely full, but they had seats in business and first and did not bother to upgrade anyone - even if requested. Also, in the first instance they were not even going to let me board as they told me I could not transit through Australia and I did not have visa, I am from NZ and was allowed to do so, I finally called embassies in Vietnam, NZ and Australia after waiting more than an hour in Da Nang and then also Ho Chi Minh. Eventually, I called border force myself in Melbourne who said of course I could come, and I had to hand over phone to Vietnam Airlines check in staff, so they would finally allow me to check in. Terrible service. If I could give no stars I would!