✅ Trip Verified
| Saigon-Hue 4 April 2019 on A321 aircraft. They cancelled my initial departure 4 weeks before I was to fly. However, that gave me clear notice and chance to rearrange their now proposed late Saturday night departure. I decided to prepone my entire trip to arrive 2 days earlier from abroad. They promptly changed free of charge and apologized deeply. I checked in online for the first time with VN. Physically, allowed to check-in 5 hours early. In SGN airport, everything functioned well: I was granted priority at all steps from check-in, security, and boarding. Their Lotus lounge in Saigon domestic is modernized, good and spacious but food and drinks are poor. Only 2 beers offered and local, cheap “redwine”. Onboard, the business cabin has classic, huge, well bolstered business class seats in 2 x 2 configuration (where economy has 3 x 3). No entertainment. Poor food, but nice, wide range of beers offered. Mileage given. 2 pieces of luggage were well handled, though 30 kg in business is a too small allowance. The weight of suitcases were well over maximum, but not a word against it! 2 pieces of luggage received as the first ones when landed in Hue. Gate changes and slight delay. Bus-gating in both ends really destroy any feeling of exclusivity. Business Class must wait longer as they are only provided 1 trip small bus which not leaves before all business class passengers have entered the bus. Thus, economy passengers wait less as they leave whenever a bus if full. Air bridge boarding and disembarking should apply instead of bus-rides! Twenty minutes delayed. Otherwise, the reliability and communication are fine and timely. Stressless and genuine airline!