Vietnam Airlines

✅ Trip Verified | Hue to to Ho Chi Minh City on 14/10/2018. Flight initially rescheduled 3 weeks earlier giving me stress to a vey narrow timed international connection onwards. However, it was a lucky day: we departed 20 min early from Hue and arrived 20 min early in SGN. Onboard, they now serve several soft drinks in economy – before only water was provided. Check-in took seconds. Additional luggage acceptred. They allowed me to take luggage onboard as I had narrow connection onwards (their fault!). Bus gating in both airports (embarking and disembarking) is not funny – an extremely humiliating cost-saving experience to endure to be stuffed 50 pax in a bus and then been drove around in blindness. They stuff their buses to maximum capacity and provide no information. Extremely humiliating. All the time that we gained in efficiency from origin and during flight was completely wasted in Saigon where we suffered endless taxiing, stops and unannounced waiting. I may take the train next time: much more dignity and priceworthy.

✅ Trip Verified | Moscow to Hanoi. On time flight, seat was good, but checked in at Moscow Domodedovo airport was a bit messy. Food was also very good, 2 meals were served and pot instant noodle was available during flight. The Boeing 787 was amazing and new. Cabin staff was quite good.

✅ Trip Verified | Hanoi to Paris. Vietnam Airlines needs to pay more attention on customers's needs. When I asked for Western dish in the menu the man told me there was no more of them. Then I asked why and he started giving some excuses. And then the head air hostess came to give me the Western dish about 5 mins later.

✅ Trip Verified | Taipei to Hanoi. The booking was fast and the staff were super friendly, Check-in was a bit slow. The flight was on-time. On-flight service fantastic, the seat were comfortable, the food were great, the staffs were nice, there was a strong turbulance when we were landing, so the landing didn't go very smooth, But overall the flight was good, the service was excellent and the food is acceptable! Keep up the good work.

✅ Trip Verified | I took an economy class flight from Ho Chi Minu city to Singapore.The aircraft was Airbus A321 and uncomfortable to sleep. The cabin crew was very friendly and thoughtful. The seats had many free space. Food was delicious with chicken and rice.

✅ Trip Verified | Dalat to Da Nang. Horrible. The ATR 72-500 was old and dirty. The galley did not have a trash bag and the lavatories were lacking in soap and potable water. One cabin crew member didn’t even tell passengers to place their seats in the upright position for landing until my mother reminded him to. Vietnam Airlines flies the ATR 72-500 through VASCO. I would only recommend if you were flying the A330 and above with Vietnam Airlines.

✅ Trip Verified | Ho Chi Minh City to Hanoi. Old Airbus A321. Very outdated interior. Crew nice and very helpful. Personally, they made this flight great. Food wasn’t great. I only ate it because I was hungry. Since it was a morning flight, the breakfast was a meat pie and some fruit. Legroom was nice. Equivalent to JetBlue in the USA. Entertainment was provided on the inflight ceiling video screens. To be honest, if Vietnam Airlines decided to retrofit the A321, it would be a great experience. Overall: 8/10. I would recommend flying them, but try to snag a seat on the newer airplanes like the B787 and A350.

Not Verified | Melbourne to Ho Chi Minh City. This was not good service at all. The flight was first delayed for 6 hours, then it was finally cancelled. They did thankfully put everyone up for accommodation. However, passengers had to wait for 2 nights before their flight was re-booked. I personally think that this is horrendous - do not recommend.

✅ Trip Verified | Melbourne to Saigon via Phnom Penh. My son’s girlfriend cancelled his flight from Melbourne - Saigon, Vietnam air then cancelled all of his subsequent flights without any notice. He had to then re-purchase all of these flights again so he could get home for $1300. Our flight from Phom Penh to HCMC was cancelled with no notification. Luckily our hotels concierge was able to get an alternative flight with Qatar or we would have missed our connecting flight from HCMC to Melbourne, book another nights accomodation & fly the next day. Vietnam airline was uncontactable on a Sunday & the guy at the transfer desk said this happens all the time. We would never fly with them again even though Vietnam is an excellent destination for holidays.

✅ Trip Verified | Kuala Lumpur to Ho Chi Minh City. Great seats space, friendly cabin crew, the fish and bread are delicious. Our flight was delayed 30 minutes than departure time because of the weather.