✅ Trip Verified
| I flew on the 25th November and was rewarded by the most appalling customer service ever. Due to a severe tropical storm (which they must have known about, before we left Hanoi), we were forced to land for a refuelling stop at Cam Rang. On that flight, we were offered a drink of water and a snack. As the initial flight duration was extended, nothing further was offered. We took off again for HCM. We were told to prepare for landing, which seemed to take a very long time, only to be told that we were heading back to Can Ramh. The cabin crew continued to sit at the back of the aircraft, offering no food, or drink. Having left at 14.00, we landed at said airport at 10.30 pm! Once we left the aircraft, we were given no voucher for food, no real information and no offer of accommodation. Only when I became unwell, was I told that our flight had now been cancelled and would not leave until 7.00, the following morning. Eventually, someone turned up with blankets - no announcement - and a free for all ensued. The following morning saw me being told, by a friendly passenger, that my flight was being called and that I had to check-in again. Only then, did I discover that my luggage had been removed from the aircraft and had been held 'securely'. It was retrieved for me and I boarded my flight - still without the offer of food, or drink (although some bottles of water had been offered the previous evening, along with cold noodles). At no point was an apology offered. Despite me submitting a photo of my (replacement) boarding card and details of my flight from hell, I am still waiting for Vietnam Airlines to acknowledge that there has been an issue for which they need firstly to apologise and, secondly, to offer some form of compensation. In my opinion, Vietnam Airlines can, in no way, be considered four star!