"staff were rude and abrupt"
James Wickington (United Arab Emirates)
✅ Verified Review | Flew Bangkok to Phuket with VietJet Air. Within 2 minutes of boarding, I was thoroughly unimpressed. The staff were rude and abrupt, not welcoming. I know that the airline is a 'budget airline' but courtesy is mandatory service in my opinion. Would recommend to fly with Bangkok Airways as staff are friendly and helpful where required.
Aircraft | A320-214 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phuket |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"get a very cheap ticket"
Quang Truong Nguyen (China)
✅ Verified Review | Thanh Hoa to Ho Chi Minh. My friend recommended VietJet Air for my holiday trip to Taiwan. He showed me some tips to get a very cheap ticket even for free from this airline. Moreover not only just that affordable price I also feel so comfortable when flight with VietJet. The crew are young and willing to help passengers with their request.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Thanh Hoa to Ho Chi Minh |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"because its quite cheap"
T Huang (Vietnam)
✅ Verified Review | Chu Lai to Ho Chi Minh City. I chose Vietjet air because its quite cheap. I was impressed about the song when the plane take off. On the way to Bangkok I flew with economy class. The on board food was nice and they have many movies for in-flight entertainment. Totally I think it was a great flight and I will fly with VJA again.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Chu Lai to Ho Chi Minh City |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"don't recommend VietJet"
J Lim (South Korea)
✅ Verified Review | Danang to Hanoi. The service was terrible. They didn't announced the plane has delayed or not so we had to go and check by ourselves. I asked about the reason and the changing of the gate but they keep saying that it has delayed very unkindly and it annoyed me a lot. Therefore, for the people who are considering about coming Vietnam through this airline, I don't recommend VietJet Airlines at all.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Danang to Hanoi |
Date Flown | July 2017 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"very poor service"
B Elkins (Australia)
✅ Verified Review | Very poor service from VietJet Air, flight from Da Nang to Ho Chi Minh City was changed to 2 hours early due to overbooked flight. I had booked my flights months before and at the last minute received an email saying your flight has been changed when I called up to try and change to a later flight they refused. Every single domestic flight I had flown with them was changed or significantly delayed. Very frustrating.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Da Nang to Ho Chi Minh City |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Never again Vietjet"
S Wenaweser (Liechtenstein)
✅ Verified Review | Ho Chi Minh to Hanoi. We first booked a flight to Hanoi at 19:10. Vietjet then put us on another flight one hour later. There was a notification via travel agency. On the day of departure, when we wanted to check in again, we were put on another flight, yet again which was to depart one hour later again. There was no notification about that, neither via airline, nor travel agency. Shortly before boarding there was an announcement that boarding will be delayed another 2 hours because of late arrival. So from our initial departure, we were delayed until past midnight with the departure. We reached our hotel at around 3 am. Never again Vietjet!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh to Hanoi |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I would fly with them again"
24 reviews Alan Sargeant (Australia)
✅ Verified Review | Bangkok to Ho Chi Min City. I was a little apprehensive about taking any flight between these two cities. The reviews seem to indicate problems with unreliability with timeliness or cancellations at short notice. Check in was quick and I finished with Emergency Row exits on a flight which did not have a full load. The flight left a few minutes late but landed on time in Ho Chi Min City. A light meal was served but there was no in flight entertainment (not unexpected on a one hour flight). The interior of the plane was clean and everything seemed to work. There were no significant delays in getting luggage from the flight. The performance was much better than I expected so I would fly with them again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Ho Chi Min City |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"polite and friendly crew staff"
Wilmann Alleny (Vietnam)
✅ Verified Review | We booked the tickets from Ho Chi Minh City to Thanh Hoa through the tour company, I had never heard of Vietjet Air before this trip. And it was also the first time I’ve flown in Skyboss class. They provided new flight concept with quiet and private spaces to relax. Moreover, they gave us the professional services with polite and friendly crew staff. Thank you for making this experience so much impressive.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh City to Thanh Hoa |
Date Flown | April 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"decent for a low cost airline"
5 reviews Sudheer Borra (India)
✅ Verified Review | Ho Chi Minh to Chu Lai. Booked on this as Jet star Pacific flight BL 226 cancelled as an alternative it was decided to travel on Viet jet. as I had only hand bag did the Kiosk check in very hassle free and completed Security check, it has to be noted in security check Boarding pass checked along with ID / Passport. Boarding gates opened at 20 Min Prior to departure every one is queued up but at aircraft boarding all hell broken out as if flight will taken off without them - boarding boarding staff could managed better. Onboard seat comfort is good leg room also decent for a low cost airline. Took off in time Arrived at Chu Lai hassle free de boarding as I didn't have a checked in bag, I didn't have any experience on baggage handling.
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh to Chu Lai |
Date Flown | May 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"VietJet is always delayed"
Mike Tatarski (Vietnam)
✅ Verified Review | Taipei to Ho Chi Minh City. I have flown with the airline numerous times since their fares are affordable, but their flights are almost never on time. I understand that Vietnam's airports are very busy and, in Saigon's case, operating above capacity, but VietJet's consistent inability to stick even close to schedule is extremely frustrating. There is rarely any explanation beyond 'the plane arrived late,' and never any effort to apologize to passengers. It has become a running joke among people living here that VietJet is always delayed. I also hate having to use a bus to get to the plane for nearly every flight to/from Saigon, even when there are jetways available.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Taipei to Ho Chi Minh City |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |