"unbelievably unprofessional"
Naomi Yousefi (Australia)
Not Verified | Ho Chi Minh to Hanoi. VietJet is unbelievably unprofessional. They forced us to pay money for an extra 1Kg baggage to the cabin. They just care about money and will suck it out from people by any means. Poor customer service. Terrible Airplane bad pilots. Do not fly with this garbage.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh to Hanoi |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"ground service is horrible."
Thanh Nguyen (Vietnam)
✅ Trip Verified | Ho Chi Minh City to Hanoi. I will never ever use this airline again, their ground service is horrible. They keep delaying the flight from 7am to 12pm for 3 times with only 1 notice on email. They checked my luggage 1st, allow you in, and when you line up to board they come and want to weight my luggage again and asked me to pay for overweight (2kg). If they did not let me in at the 1st place, I would not have to pay double price for my luggage ($25). Their staffs were very rude and awful.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh City to Hanoi |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"2 flights - 3 changes"
W Mealer (Austria)
✅ Trip Verified | Da Nang to Saigon. With this airline it is simply impossible to plan a serious trip! 2 flights - 3 changes, we also didn‘t get any pre-information. This is not what we expected!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Da Nang to Saigon |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the worst flight ever"
L Meares (Thailand)
✅ Trip Verified | This was the worst flight ever. The gate changed twice it was delayed at least an hour without any explanation, and then they got us on the bus to go to the plane and kept us stuck on the bus with a ton of people for 20 minutes before they let us off. We are stuck on the bus there was no explanation why we were there, And we haven’t even taken the flight yet. Let’s hope we get there
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangkok to Chiang rai |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"do not care about customers"
Harry Beirnaert (Vietnam)
✅ Trip Verified | Cam Ranh to Ho Chi Minh City. Its the fifth time this year I fly this airline and always there is a huge delay, they have extreme problems with organisation short of staff and recently a lot of safety problems. If you're taking holiday in Vietnam, please choose another airline if you don t want your holiday disrupted. They do not care about their customers.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Cam Ranh to Ho Chi Minh City |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
" Everything is just terrible"
D Jardhami (Netherlands)
✅ Trip Verified | Chiang Mai to Bangkok. Everything is just terrible, extremely high prices for a low cost carrier. Both on my flight from BKK to CNX and CNX-BKK the cabin crew ordered me to sit down quickly since they felt i was blocking the aisle storing my hand luggage overhead. It is not like I was reaching for my bag to take out items whilst people were queuing up behind me. Just simply putting away my luggage after I arrived to my row like everybody would. Seems like the cabin crew here just gets selected based on having a pretty face, instead of looking for good looking girls who actually use common sensea. On the inbound flight to BKK we were told there would be a 10 min delay, no big deal I thought. But after arriving at the boarding gate the delay jumped up to a good 40 minutes without any further announcements/apologies made. When boarding started it was like all hell broke loose, people jumping queues, ground staff terrible at crowd control and we were standing waiting for 10 minutes in the jetway to the airplane for no obvious reason. After a good 10 minutes I saw one of the ground staff brining in a bag of Burger King(probably for the overworked captain/FO/cabin crew, it seemed to be the reason we had to wait so long in the jetway after boarding started for this “special delivery” There was also no special assistance nor attention for the very elderly lady seated next to me so after lading I helped her get her stuff from the overhead compartment before I ran off to find myself a taxi at Suvarnabhumi.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chiang Mai to Bangkok |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Flight departure changed"
Peter Meikle (United Kingdom)
✅ Trip Verified | Hai Phong to Da Nang. I have not yet flown yet. Couple of days before Flight email sent advising schedule change, with unopenable attachment giving new flight details. I have now received check in email. Flight departure changed from 10.55 to 18.35. Rubbish.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hai Phong to Da Nang |
Date Flown | December 2018 |
Value For Money | 12345 |
Recommended | no |
"denied to check my husband in"
E Huang (United States)
✅ Trip Verified | Bangkok to Phuket. When I tried to check my husband and I in for our 6 am flight from BKK to Phuket for a short trip, VietJet air denied to check my husband in saying his name did not match his passport because we left out his middle name. The only way for him to board is getting a new ticket. This did not make any sense because I did not include my middle name either and they checked me in without questioning my identity. Now mind you that, we just flew in from Detroit to Paris and to Bangkok with the same passport even being granted entry through Thai government, without any issue regarding my husband’s middle name. We requested to spoke to a manager. It took a good 15-20 mins for the manager to show up. The manager was not understanding and helpful at all. He merely told us the same thing and offered no assistance. I requested to see documentation regarding the middle name, the manager browsed through his phone for a good 10 mins and couldn’t pull it up to see me. When I finally had enough and decided to record the conversation, the manager refused to speak to us and sent airport securities and police to remove us. This horrifying experience shook me to the core. A low budget Vietnamese airline removed my husband from me in Thailand. I was forced to fly to Phuket alone.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phuket |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Always late"
F James (Thailand)
✅ Trip Verified | Bangkok to Krabi. I am used to low cost companies in Asia and VietJet Air is the worst. Always late. My last flight was delayed 5 hours on the outbound flight and 2hours on the way back. No excuse from crew. Poor service. Not recommended. Better to take Lion Air, AirAsia or Nok if possible.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Krabi |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never been so disappointed"
Martinus Scheutjens (Thailand)
✅ Trip Verified | Bangkok to Phuket. As a regular traveler in Thailand, have never been so disappointed in this return trip from Bangkok to Phuket 07/12/2018. First of all we received notification by text message out flight VZ 308 was delayed from 1625 pm to 1905, no reason given! Then after checking in we were advised boarding at 1815 no gate info available?. Then announcement broadcasting another hour delay !! Again no reason given, finally departed at 2030 - but the most disturbing issue was the airline stewardess refused to give my 18 month old baby girl a little milk to keep her calm unless I paid for it. Needless to say I was totally insulted as it was not our fault for such a long delay, on principal they have a duty of care! Which was not displayed at all, Shame on them. Warning for others.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phuket |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |