VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 395 reviews
3/10
No Skytrax Rating
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6/10

"decent for a low cost airline"

(India)

Verified Review | Ho Chi Minh to Chu Lai. Booked on this as Jet star Pacific flight BL 226 cancelled as an alternative it was decided to travel on Viet jet. as I had only hand bag did the Kiosk check in very hassle free and completed Security check, it has to be noted in security check Boarding pass checked along with ID / Passport. Boarding gates opened at 20 Min Prior to departure every one is queued up but at aircraft boarding all hell broken out as if flight will taken off without them - boarding boarding staff could managed better. Onboard seat comfort is good leg room also decent for a low cost airline. Took off in time Arrived at Chu Lai hassle free de boarding as I didn't have a checked in bag, I didn't have any experience on baggage handling.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Chu Lai
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"VietJet is always delayed"

(Vietnam)

Verified Review | Taipei to Ho Chi Minh City. I have flown with the airline numerous times since their fares are affordable, but their flights are almost never on time. I understand that Vietnam's airports are very busy and, in Saigon's case, operating above capacity, but VietJet's consistent inability to stick even close to schedule is extremely frustrating. There is rarely any explanation beyond 'the plane arrived late,' and never any effort to apologize to passengers. It has become a running joke among people living here that VietJet is always delayed. I also hate having to use a bus to get to the plane for nearly every flight to/from Saigon, even when there are jetways available.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Ho Chi Minh City
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"staff were happy to help"

(Vietnam)

Verified Review | Flew from Buon Ma Thuot to Hanoi with VietJet Air. Flight was mostly full but the service from the staff was still fine - frequently offered water and other drinks, food came at the right times and staff were happy to help with whatever was needed. Overall, very pleased with this airline and would recommend.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBuon Ma Thuot to Hanoi
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"staff would not give any explanation"

(France)

Verified Review | Our flight was more than 8 hours late. We firstly boarded a flight and waited for more than one hour on the flight without AC and the staff would not give any explanation. There were also young children, babies and elderly passengers and it was 40 C inside the flight. Then we were asked to change flights and had to go back to the airport - a total mess. It was obvious that no one was handling the situation. We had one free and very poor meal and had to wait again for hours, meanwhile the gate number kept changing. We finally boarded a second flight and again we waited almost two hours before it took off. This experience left a very negative impact on me of VietJet Air. I spent one day of a ten day trip at the airport without any one being able to explain in proper English what was happening.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Hue
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"best choice in price range"

(Singapore)

Verified Review | Singapore to Ho Chi Minh City. My recent experience and this was the best choice in price range for our holiday trip, particularly with regard to customer service. The flight on a new and modern aircraft and enjoyed their good standard service. We will travel with Vietjet Air in the future.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Ho Chi Minh City
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"a terrible experience"

(Singapore)

Verified Review | I am on a business trip from Bangkok to Ho Chi Minh City and when checking in at the VietJet Air counter, the ground staff was very rude. They were demanding a return ticket which my company have not booked yet as our conference in Vietnam date is not confimed or should there be a delay. This is my first trip to Vietnam for business and VietJet Air has given me a terrible experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Ho Chi Minh City
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"they are the worst"

(United Kingdom)

Verified Review | Hanoi to Hue. Delays after delays. We have made the mistake of flying with VietJet Air several times. The flights themselves are a classic example of budget airlines. Basic service but cheap tickets. Of all the budget airlines in Asia we have used they are the worst. Our flight was delayed 3 times today, totalling 5 hours. We even paid more for the earlier flight that didn't leave much earlier than the cheaper evening flight. All the VietJet flights out of Hanoi today were delayed as well. This seems to be a trend as they are not punished for persistent delays. Avoid and pay the few extra few dollars for a reliable airline!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Hue
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Be careful with VietJet"

(Thailand)

Verified Review | Chiang Mai to Bangkok. Be careful with VietJet Air. Evening before flight I tried to check in online, but system said that my booking number was not found even I checked it many times. Chiang Mai airport is not big and I live just in 5 minutes from the airport. So I arrived to the airport 50 minutes before my flight, which is domestic and I had no baggage. VietJet Check In counter was absent (I know airport pretty well). It took about 1-2 minutes to figure out where it should be. No signs, just a couple of VietJet employees who told me that I'm too late for Check In. If you have no baggage, and at checkin counter exactly 43 minutes before domestic departure - it is too late for VietJet and they can do nothing with it. In Chiang Mai airport it is just 5, maximum 10 minutes of walk to the boarding gate, including security check from checkin area. So I missed my 2 flights with VietJet and business meeting in Bangkok. I never had problems like this before and it was my first and last experience with VietJet.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownMay 2017
Ground Service 12345
Value For Money 12345
no
6/10

"fed up with the many reschedules"

(Vietnam)

Verified Review | Travelled 11 May, Saigon to Hue. Price was cheaper, but Vietnam Airlines can still be cheaper and would be my first choice whenever schedule fits. As for VietjetAir the price of ticket was fine but I am fed up with the many reschedules, cancellations, and combining (merging) two flights into one) of their flights. Further, the risk of delays is always high. In my case, they reissued my ticket three times in the week up to departure and forced changes to my original schedule. The original flight “disappeared” 4 days prior to departure. So they gave me only one option of a very late flight (arriving Hue 23:30). However, they eventually departed on time according to this latest change. In the Airport they tried to put me on an earlier flight, but it did not work as it was closed 40 Minutes prior to departure. Without luggage I could have made it. On board good service and fresh crew. Luggage service fine and they were not fuzzy with excess hand-luggage.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSaigon to Hue
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Below any acceptable standards"

(Vietnam)

Verified Review | Ho Chi Minh City to Danang. Purchased tickets for a weekend away with Vietjet as they had very convenient prices. At the gate we were surprised with a delay. No extra information provided. Then another delay was informed. Overall, under two hours delay but nobody from the airline was able to provide information. When finally managed to speak with someone, the reason, at first was late arrival of the aircraft which then changed to servicing the aircraft. Eventually upon boarding the plane, we had to change seats as the storage/pocket area of my daughter's seat was filthy. The plane had litter all around which was very unpleasant. Waiting for our return flight from Danang now and this flight is also delayed. No one from ground staff around to provide any explanation or updates with new flight time. Needless to say we won't be flying with Vietjet Air again. Below any acceptable standards within the industry.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Danang
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no