VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 633 reviews
3/10
No Skytrax Rating
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1/10

"Poor service behaviour"

(Malaysia)

Trip Verified | Ho Chi Minh to Kuala Lumpur. Is my first experience with VietJet Air and also my last. Poor service behaviour. How can you weight almost everything including the things I bought from duty-free shop. Is definitely going to be overweight with the things I bought like coffee, peanuts & etc. This is really ridiculous & worst Airline experience I ever had before. The staff who weight my luggage was reluctant to let me go until I pay the extra baggage fee. She even told me if i am willing to leave my duty free item behind maybe she could let you pass. After I have decided to leave the things behind and did not exceed the maximum weight limit. She look unsatisfied and ask me to weight things that is in my small pouch that I’m carrying with me. I believe she just want me to exceed the limit so that I have to pay for the fine anyhow. She force me to pay the fine and if not I will miss my flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Kuala Lumpur
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I wish I had read all other reviews"

(Malaysia)

Not Verified | Dalat to Ho Chi Minh City. How I wish I had read all other reviews on Vietjet before going with them. Now I am the victim. My flight VJ365 was 3 times delayed on 13 Dec 2019. Original was 20.40 depature, then it was delayed to 21.10 and again delayed 21.50. Delay notification was sent very last minute. The counter staff seem very used to the delayed and don't entertain the guests. It's was my wrong decision to go with Vietjet. If you are to go with Vietjet, strongly think twice.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDalat to Ho Chi Minh City
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"They are so greedy"

(United Kingdom)

Trip Verified | Taipei to Hanoi. Sometimes you can get a cheap fare, so you buy a ticket and regret about your decision. Why didn't I pay more and fly with some decent airline instead? They are so greedy. The plane was half-empty, I was unable to sit in these tiny seats, but I was not allowed to change my seat. They would have a satisfied customer for nothing. Never again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Hanoi
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Consistently delayed this flight"

(United States)

Not Verified | Ho Chi Minh City to Hanoi. Consistently delayed this flight (4 times). We are now over 3 hours past the original flight time. They had the audacity to charge extra fees for 2kg over on our bags. We both weigh at least 20kg less than the average person on this flight. Not only did they wreck our plans with delays in the flight, but they also charged extra for weight! None of the other southeast Asian flights did that so far. Only this one. Worst ever.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Hanoi
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly Vietjet Air again"

(United States)

Trip Verified | Denpasar to Seoul via Ho Chi Minh. I will never fly with Vietjet Air again. Everyone should be aware that you leave the transit zone when entering a country and you require a visa. We ended up having to pay $200 just for an EXPRESS VISA. Don’t make the mistake of dealing with this company. Unhelpful employees and despite “saving” at first you will lose money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenpasar to Seoul via Ho Chi Minh
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst experience I've had"

(Singapore)

Not Verified | Ho Chi Minh to Singapore. I've flown a lot of the cheap airlines in SE Asia - but this was so far the worst experience I've had. It started with huge queues at the check-in counters and wasting almost an hour waiting to get through that. But it really culminated with the airline ripping me off for 950k VND for overweight baggage right at the gate. They did not warn me at the check-in counter - but instead pulled me aside at the gate and confiscated the ticket away until I paid the ridiculous amount for going 2kg over their 7kg limit. Never had any issues with other cheapo carriers in SE Asia - stay away from VietJet Air.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHo Chi Minh to Singapore
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst service"

(Taiwan)

Not Verified | Ho Chi Minh City to Taipei. Ground staff are beyond disorganized, they are standing around not organizing this long queue and people are complaining. They are not helping at all. The worst service I've ever experienced.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Taipei
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"they try to weigh everything"

(Vietnam)

Not Verified | Ho Chi Minh City to Bangkok. Decent flight. It's just an airline to get you from point A to point B. Both flights coming and going were late but not by too much. The seats are uncomfortable to sit in in anything over an hour or so. Leg room is decent. The worst part is the long and tedious check in process where they try to weigh everything. If you have a glove in your hand they will try to weigh it to see if you are over or not. It is completely ridiculous
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Bangkok
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Stay away"

(Portugal)

Not Verified | Hanoi to Da Nang. VietJet Air changed our tickets to a cheaper and later flight without any notice and, besides refusing to return the flight cost difference, they also charged us more for luggage. While we were waiting to complain, 3 more passengers reported the same issue on different flights and routes. Stay away.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Da Nang
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never fly VietJet Air again"

(United States)

Trip Verified | Do not use this airline. Terrible service process management. My flight from Hanoi to Danang was delayed 2 hours with no explanation given. No offer for discounts or other ways to make up this failure to customers. I will never fly with VietJet Air again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Danang
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no