✅ Verified Review
| Flew Hue to Da Nang via Hanoi on 18th and 23rd October 2017. VietJet Air domestic is pure gambling with departures. In this case they cancelled a midday flight 2 weeks before and put me on an afternoon flight four hours later. I suspect they cancel if loads are low and also transfer low-payers to less popular flights if full-payers are starting to fill the flights. At times they combine flights to get more load, but they hide it by giving other reasons. In this case I could manage the change – provided that it did not change again – one never knows. They are not even transparent with the changes – they issue robotically new schedules and have to re-check everything carefully. This takes time and at times these “likely re-schedulings” are sent five times prior to departure. This is stressful and time-consuming – whether or whether not there is a change detected. Tickets might be cheap (promotional fares of zero VND ends up in at least 500,000 VND) - but with add-ons and all kind of funny fees they become de facto expensive and are unchangeable for a reasonable amount (better buy a new ticket). Luggage policy at check-in is unpredictable – at times they are generous – next time rude and merciless. FA staff on board are good, fresh, and nice. Aircrafts fresh and colourful. Menu’s and sales items on board are quite comprehensive and prices are medium, not cheap, but cheaper than in the airport. Mainly bus-gating applies (leave or arrive aircraft by bus). I stopped using them for business and flights with international connections. At times I buy for fun if promotions are on and I am not busy. I then expect nothing and might get a good surprise. The chances that everything goes normal, timely, and smooth from ticket purchase to departure I will estimate being only 60% likely. On monitors in airports they hide delays and do not announce actual departures. These are even hidden (not informed to?) on most flight-tracking tools. VJ international and regional appears to be much more reliable. All the problems they tend to dump in Vietnam. Anyway, how did it go in this particular case? I was maybe luckier than normal as the two flights eventually went on-time (after they rescheduled some days in advance), FA service was good, cabin fresh, colourful and marvellous, well-polstered seats. They were not picky on very big hand-luggage. For the 50 USD paid in total it was a bargain, despite forced flight changes. Aircrafts were in both cases brand new A321s. They gave me the best seats onboard without paying extra. Check-in took 5 minutes in queue which is acceptable. No IFE, but excellent, efficient, and sociable staff on-board making passengers in a good mood. Without all these flight changes (and potential delays) they could be rated up to 9 of 10.