VietJet Air

✅ Trip Verified | Bangkok to Ho Chi Minh City. The worst airline ever. Avoid them at all cost. We arrived at Suvarhabumani Airport 2.5 hours prior to the plane take off. The check-in process for me took almost 1.5 hours because they claim "we cannot verify you", what is this? I am traveling to Ho Chi Minh City Vietnam with Visa Exemption Certificate and they said "we cannot verify you". They did a bunch of verifications and then asked to sign a waiver that said you are responsible if you are denied entry into Vietnam. I have visa exemption, what a bunch of idiots. To the management team of Vietjet, you need to reevaluate your management of the business and also of your employees. Your plane has many vacant seats due to your unprofessional service that your provide to customers, please take care of this. Customers, avoid them until they get better.

✅ Trip Verified | Ho chi Minh City to Bali. I booked ticket with 23 Kg baggage allowance from Goibibo. But at time of check-in they denied to allow same. They gave reason that we can allow only 20Kg, If you want to discuss anything you can talk with your booking website. Then they also denied to allow my hand bag due to 1Kg more weight. They forced me to pay full 20Kg baggage amount which was 35 USD. That was my first experience with any International airline. And you may get surprise that at time of my travel Bali to Ho Chi Minh City just before 1 week, Vietjet staff of Bali allowed me same baggage and same hand bag. I will never travel again with VietJet Air in future and I also suggest you to stay away from Vietjet. Specially when you have departure from Vietnam.

✅ Trip Verified | Ho Chi Minh to Singapore. Best avoid Vietjet. They can be hugely annoying with their baggage policy of 7kg carry-on. They had a scale at the gate and weighed everyone's carry-ons. I got there holding my laptop in my hand, which is slightly larger than an ipad. They weighed my bag and (after tossing out an orange and a banana), it was under the 7kg weight limit. Then they insisted I put my laptop on top of my bag, bringing the total up to 7.5kg. "You have to pay 950,000 VND [45 USD] to check you bag, sir." I answered "I'll just wear a shirt from my bag." "Sir there's no time, the plane is leaving, you have to stay here in Vietnam or pay 950,000 VND." In the end they let me through, but left quite a sour taste in my mouth. Other passengers in line were not so lucky; one girl had a small-looking bag and had a heated exchange with the staff, but to no avail. They made her check it even though in the end there was plenty of room on the plane. The legroom was also tight, I'm about six feet tall and have normal-length legs, but my knees touched the seat in front.

✅ Trip Verified | Ho Chi Minh City to Tainan. Appalling experience, bad software, multiple charges not fixed, no response from customer service. Do not book them. Ticket is cheap but it will cost you so much in money, bugs, time and frustration. Most people say I wish I'd listened to other reviews first and the same thing happened to m. It will happen to you too. It's systematic and everyday policy for VietJet Air. Our experience in just one trip resulted in: 1) 4 full ticket charges for 1 ticket needed (due to bug in their system which as far as i know is still there). Still they refuse to return our funds instead trying to push the problem on to us and our bank. This is a theme you will know well if you book with VietJet. Extra charges on baggage - not applied on checkin but they wait to do this at the gate where they hold you to ransom. You don't get laptop as separate weight, they will weigh every single thing on you and add it up to 7kg. Customer service awful, slow if you get any response at all. they will get back to you in "3 to 5 days" but they won't. If you can finally get a dialogue they won't return your money, fix their extra transactions, or admit faults in their buggy system. Both flights delayed by more then an hour. Expect to arrive late wherever you go.

Not Verified | Overall great experience with this airline. Check-in staff were friendly, efficient and clear in giving directions. The in-flight experience was also lovely. The seats were comfortable and the in-flight staff were nice and always eager to help. There were no concerns during my flight, would definitely recommend and will definitely fly with Vietjet again.

✅ Trip Verified | Ho Chi Minh to Bangkok. When I checked in, they weighed my carry on bag. I’ve flown from Los Angeles to Bangkok, to Hanoi, to Da Nang and this was the first time they even try to weigh it. I weigh 115 lbs, so if my carry on bag was over 7kg but I could carry it, I guess they assumed it wasn’t a problem. Flying out of Saigon on vietjet air, they not only weighed my bag but also my travel wallet (glorified fanny pack). I ended up throwing out a lot of the stuff I came with for an hour flight! I was still 2kg over but the lady let me pass, at the behest of her supervisor (I assume). When I got in line at my gate, they picked me out, as well as two other couples in line. I guess my bag looked extra heavy? I had five books I’d been traveling with, including my 23 hour flight from Los Angeles to Bangkok, and they made me throw out all of them. I had to wear my motorbike helmet and gloves, as well as some of my clothes to bring the weight down. I’d also been traveling with a walking cane because of a motorbike accident, and they made me leave that behind as well for safety reasons. I wasn’t drunk, hostile or difficult, I complied as directed. This was an hour and a half flight. I’m never flying with this company again and I recommend spending a tad bit more for a flight from literally any other company. I never write reviews but this flight left a dull end to an otherwise amazing trip, so I felt inspired. I hope I helped out someone.

✅ Trip Verified | Singapore to Nha Trang via Ho Chi Minh. This airline should be shut down. When I booked the trip through google we had an option of paying for 1x15 kilo bag. They only accept cash and they charge for every kilo overweight limit the bag is. They ask you that pay cash and charged me $550 for Luggage. They make you pay cash. I felt they did this to rip us off. They have no customer service managers and the flight was 3 Hours delayed. We have to catch another flight also warned us to have locks on our bags as if they were going to rob us. Horrible experience from start to Finish. I don’t know how they have customers

✅ Trip Verified | Ho Chi Minh City To New Delhi. Till boarding gate everything was all right but at boarding gate, my hand baggage was overweight and airline staff told me that for 0-20kg I had to pay 50 USD. When I give him 100 USD for the same he tried to refund me in Vietnam Dollars. I refused as I am giving in USD. I told him to return the balance in USD, he denied it and when I asked him to charge via my Credit card then he denied with saying that Card Machine is not working. At the end because of airline staff unprofessional behaviour I couldn’t board the flight and they charged me 90USD for next day flight and when I have asked for accommodation they have denied it.

✅ Trip Verified | Singapore to Ho Chi Minh City. Flight is delayed 2 hours without letting passengers know. Condescending ground staff. General bad vibe as expected from this joke of an airline. This is entirely my fault, I was tempted by the cheap price and totally forgot how I was treated like an animal on the previous flight with VietJet. Will not make the same mistake again.

✅ Trip Verified | Danang to Hanoi with VietJet Air. I should have read what other people said, because they are absolutely right. This is the first airline I can say I'll never fly again, and I've flown some very sketchy, low cost airlines. Both of my flights were delayed, to start. When I checked in for the second flight, the woman at the check-in counter made me weigh not only my carry-on, which was under the 7 kg weight limit, but proceeded to make me weight my satchel, 1.5 kg. She then proceeded to say that it was a combined weight of 7 kg for everything. She refused to let me remove my sweater, and demanded I check the bag, and pay the extra fee. Frustrated, when I asked to pay the fee and carry both bags in the cabin, she refused, and demanded I check it. I told her my connecting flight was a tight international one, and that I'd prefer not to wait, but again she refused to let me carry both with me. I was really close to missing my connecting flight as a result, and out of pocket for .2 kg. The flight, despite being delayed was as expected for a low cost airline, you could buy food and drink on the plane, cabin crew was fine.