✅ Trip Verified
| Phuket to Bangkok. Two bad experiences with Vietjet Air My friend and I picked VietjetAir to fly from Bangkok to Phuket and back since this company operate from Suvarnabhumi airport. From here we supposed to fly back to our home country. On Sunday, November 19, our flight VZ308 was scheduled on 14:30 but was delayed till 17:00 when we have started to board. During that time we were directed to several different gates without any communication with Vietjet Air’s staff. I can accept explanation and excuse but no one from company's ground staff didn't address to us, no speakerphone, no nothing. On official display no accurate info about the flight. On company's application no update, only info was on display in front of gates. However, we finally landed to Phuket after more then 3 hours delay. We heard rumors at the airport that Vietjet Air on that day combined 3 flights in one. Hard to believe. Anyway, after this experience we contacted officials at Vietjet Air receiving from them polite answer saying almost nothing. We thought this cannot be repeated in 6 days when we planned to fly back. Lot of people need to catch connecting flights and we thought this will guarantee punctuality. But that was a mistake. On November 25, our flight VZ301 was scheduled at 13:25 with arriving time to Bangkok at 14:55. We had almost 6 hours to catch connecting flight back to Europe via Doha. But Vietje tAir announced delay: first for 30 min, then for another 30 min when we asked what for, the answer was due to bad weather, heavy rain. We were surprised with this explanation since other companies operate normally at the same time?! What is happening during monsoon season? After this explanation we were told that there is no fuel for the airplane so the plane has to go to another airport to get fuel. During 4 hours before we took-off, we were directed several times to different gates. A bunch of freaked up passengers led by less or completely incompetent personnel. Staff from other aircraft companies looked at us astonished. Plenty of different people from Vietjet Air were on the ground trying to help us. They made confusion to other company at the final gate making additional line to board. When we seated inside aircraft we could not take off since something was wrong with list off passengers?! The man from check in began to sweat. He approached to several passengers asking them to show boarding passes. He spent 10-15 min in aircraft. Passengers started to show dissatisfaction more and more. After 4 hours from scheduled departure time we finally took off. You can imagine what kind of running we, and other passengers from this plane, had at the Suvarnabhumi airport wishing to catch connecting flights. We finally succeeded to board our international flight on time thanks to excellent organization of that company and the airport itself. Since that time at Suvarnabhumi and Phuket airports we noticed different low coast aircraft companies operating domestic flights on time with much more professionalism. If we will go back to Thailand, we sure will never use Vietjet Air again. Experience with this company almost ruined our holiday in that beautiful country.