VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 633 reviews
3/10
No Skytrax Rating
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1/10

"Worst airline experience ever"

(Indonesia)

Trip Verified | Taichung to Bangkok. Delay 1 and a half hour without any prior announcements and reimbursements. Appreciate how the Thai cabin crews of Thai VietJet trying to help me and the other passenger that got a connecting flight by another airline to Singapore. However the information provided by the source to them about the latest checkin time of my connecting flught was not exactly accurate which got me rushing like crazy for checkin (5 minutes before counter closing time!! Because the initial information panicked me and made almost left my luggage behind in BKK and it turns out that the counter closing time got delayed 20 minutes because of flight delay. To made it worse to get into luggage area I still need to do some paperworks. Also I got the information that the flight delay was caused by computer system maintenance of the airline. Worst airline experience ever! Avoid at all cost in particular if you have a connecting flight. I got lucky because my Singapore flight was delayed too otherwise I would need to rebook my flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaichung to Bangkok
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"terrible customer service"

(Singapore)

Trip Verified | Hanoi to Singapore. Rubbish airline that always delays the flights, does not announce delays and has terrible customer service. Avoid even if given for free.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Singapore
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely worst airline"

(Russian Federation)

Trip Verified | Phu quoc to Hanoi. Absolutely worst airline. The flight was 1,5 hrs late, we had a connecting international flight from Hanoi next. We asked the staff on land and on onboard to notify the staff in Hanoi about our situation and they promised that they did. Then the luggage with a "priority" tag arrived last. We asked a lady at the counter of domestic arrivals to call the international departures and notify them about our situation so they could hold the registration for only 5 minutes more. She promised to do, even took pictures of our passports. When we arrived at our counter it closed and staff told us they didn't receive any calls or notes. It turns out all this time people were just lying to us. Because of this airline we missed our international flight and had to pay for the change of tickets and 1 night hotel.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhu quoc to Hanoi
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

" the worst customer service"

(Thailand)

Trip Verified | Chiang Rai to Bangkok. Had an issue with rescheduling a ticket booked for the wrong date. This airline has absolutely the worst customer service. They don’t answer the phone. If they answer they’re not helpful. If they try to “help” it’s never in your favor. Flights with VietJet Air are almost always delayed. They are cheap, but definitely for a reason. If you try to reschedule, you’re charged the same or more than your original ticket-or, they ignore your calls, emails, inquiries and hope you miss your flight so they can collect free cash. You’re better off just missing your flight and scheduling with another airline (definitely a cheaper option!)
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChiang Rai to Bangkok
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst Budget airline"

(United States)

Trip Verified | Osaka to Singapore via Ho Chi Minh. This is the worst Budget airline in the world! We wanted to take a cheap flight from OSAKA to Singapore via Ho Chi layover for 24 hours. We found out at the airport that we needed a visa and then the VietJet didn’t let us board the flight! We had to Pay $250 for a rush overnight visa for a layover then had to pay $150 for a change fee to HCM and another $150 from HCM to Singapore! And the staff yelled at us when we said we had already paid the change fee once. Please never take this airline and make sure that if you even just have a transit you may need a visa. The airline never told us we needed a visa for 24 hour layover and this experience was the worst flight and most expensive flight I have ever had. We ended up paying almost triple the amount than we originally paid due to all the changes. And the staff are incredibly rude. Never take VietJet.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOsaka to Singapore via Ho Chi Minh
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"my flight has cancelled"

(Singapore)

Trip Verified | Phu Quoc to Ho Chi Minh City. I flew Vietjet Airlines from 02 Jan from HCM City. It's was delayed for 30mins which my flight supposed to be at 3pm to Phu Quoc. Well, this delay is still manageable as I was early. However, while I was about to return from Phu Quoc to HCM City. I realised that my flight has cancelled at 1040am. The airline change my flight to 730am! And I didn't know at all till I checked my email on 05 Jan 20. I know that I couldn't make it in time. I always wake up around 7am as my usual timing. I tried to call the airlines directly and no one picking up my call. Without much thought, I tried to wake up around an hour earlier. I reached Phu Quoc Airport around 650am. I went to the Vietjet Airlines booth counter and asked for the reason on the cancellation of the flight. I was informed only on 01 Jan 20 thru email. Come on! No one is looking at email on Public Holidays isn't it? That was my thought that came. The officer said there are only two opinions, first is to make a refund to me within 2 weeks, second is that I gotta book another air ticket thru other airlines. So I went to ask around. There wasn't any ticket available at that moment. I have to catch up my bus to Dalat at 3pm at HCM City. I was almost lost but still calm. This is not fair. At the grasp of the moment, there is a staff at Jetstar Asia yelled: I have a ticket! At 740am! I rushed over immediately to grab that last ticket. Paid around SGD$125. But what to do. I'm up to no choice, isnt it? Then I wrapped up every bit of my energy to rush to the belt. Just another 10mins to go. I manage to get on the plane. When you wanna book a air ticket to PQ, do think about this. Just beware. Ticket can be cheap from Vietjet.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhu Quoc to Ho Chi Minh City
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely outrageous"

(United States)

Trip Verified | Da Nang to Ho Cho Minh City. Their ridiculous 7kg carry on weight policy is extremely inefficiently managed as everyone essentially ends up having to wait in 3 separate lines to pay extra to check all their carryon bags. They forced me to pay 330,000 dong to check my carryon (about $13 USD). Then upon arrival, despite it being a direct, short, domestic flight, they managed to lose my bag. The manager told me that they will only pay 200,000 dong (less than $10 USD) as compensation for a lost bag. Then I asked if I could at least get back the 330,000 dong they made me pay for the privilege of having them lose my bag, and they refused this too. So not only do they keep the bag they keep the money too, to add insult to injury. Absolutely outrageous.
AircraftAirbus
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDa Nang to Ho Cho Minh City
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly this airline again"

(Germany)

Trip Verified | Ho Chi Minh City to Bali. Will never fly with this airline again. I was queuing for the check-in when a staff member checked the passengers and their routes. I specifically queued at the desk with my flight number and destination to be extra sure and when the staff asked me where I’m flying he approved that I’m in the correct queue. After long waiting time because of inefficiency of the staff it was my turn. But they did not allowed me to check in because they claimed it was closed 10 mins before. But the flight number was still on the display and the staff member when he checked me didn’t mentioned that I had to hurry / queue somewhere else. Their explanation was that he was part of the airport ground staff - but I expect people that wear official tags from the airline to be capable to distribute correct information! And I don’t see the difference in T-shirt color and can distinguish who belongs to airport or airline staff! So in the end I had to rebook my flight with a few. No apologies nothing - really bad customer service and nobody cares about you.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Bali
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The worst airline ever"

(United States)

Trip Verified | Bangkok to Ho Chi Minh City. The worst airline ever. Avoid them at all cost. We arrived at Suvarhabumani Airport 2.5 hours prior to the plane take off. The check-in process for me took almost 1.5 hours because they claim "we cannot verify you", what is this? I am traveling to Ho Chi Minh City Vietnam with Visa Exemption Certificate and they said "we cannot verify you". They did a bunch of verifications and then asked to sign a waiver that said you are responsible if you are denied entry into Vietnam. I have visa exemption, what a bunch of idiots. To the management team of Vietjet, you need to reevaluate your management of the business and also of your employees. Your plane has many vacant seats due to your unprofessional service that your provide to customers, please take care of this. Customers, avoid them until they get better.
AircraftA 321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Ho Chi Minh City
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never travel again with VietJet Air"

(India)

Trip Verified | Ho chi Minh City to Bali. I booked ticket with 23 Kg baggage allowance from Goibibo. But at time of check-in they denied to allow same. They gave reason that we can allow only 20Kg, If you want to discuss anything you can talk with your booking website. Then they also denied to allow my hand bag due to 1Kg more weight. They forced me to pay full 20Kg baggage amount which was 35 USD. That was my first experience with any International airline. And you may get surprise that at time of my travel Bali to Ho Chi Minh City just before 1 week, Vietjet staff of Bali allowed me same baggage and same hand bag. I will never travel again with VietJet Air in future and I also suggest you to stay away from Vietjet. Specially when you have departure from Vietnam.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHo chi Minh City to Bali
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no