VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 633 reviews
3/10
No Skytrax Rating
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5/10

"a hassle for bookings"

(Vietnam)

Trip Verified | Hue to Hanoi on 4th February 2020 by VJ568 on A321. Airline is a hassle for bookings, additional fees and taxes, and flight changes are extortive expensive to make and implies better to forsake old ticket and buy a new. Tried to postpone my travel a day but they then let you pay for luggage and food once more which in my view is a pure theft. A ticket for 100 dollars will cost you 60 more to change for just 1 leg out of 2. Flights always delayed in this route, this time it became 30 minutes only. Meals sold on board were OK with many options. 40 kg luggage handled well.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHue to Hanoi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not recommend this company"

(Italy)

Trip Verified | Hanoi to Delhi. Zero informations about the rules of the company about the transfer flight, never heard before about point to point. With vietjetair it's doesn't work as well and the worst is that you can figure out during check-in in the airport and loose your flight. For this reason we left Vietnam very unsatisfied and for sure we will not recommend this company to nobody. We cannot understand how an international company hasn't the same rules of the others.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Delhi
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"such an awful airline"

(United Kingdom)

Trip Verified | Ho Chi Minh to Chiang Mai with VietJet Air. My luggage was 4 kg over. I would have been OK about paying a reasonable overweight fee (although it was fine on my flight out and weight allowances and penalties were not very clear when I booked). Before I could even establish what that was the two men checking the weight had started to behave in an aggressive manner as if I had done something criminal. Despite maintaining a respectful attitude towards them and the other airline staff they continued in this unpleasant fashion, to the point I thought one of them was going to start physically pushing me, and I decided I would rather leave the overweight part of my luggage instead of giving such an awful airline any more of my money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Chiang Mai
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline is truly the worst"

(United States)

Trip Verified | Tokyo to Hanoi. Worst airline I have ever been on. Vietnam offers on-arrival visas, but this airline would not allow me to board until I paid $250 US dollars for an express visa online. They did not tell me to purchase one via email before my check-in process. When I asked for assistance in buying one online, the staff were extremely rude. When finally purchased, the manager said I purchased it from the wrong website. When he pulled up the "correct" website, it was the exact one I had used. They wasted so much of my time that I missed my flight and they refused to allow me to check-in. I missed my flight, lost money on my hotel reservation, and an adventure experience I had booked in Vietnam. I hope this airline goes out of business because this is the worst business model I have ever seen. I am a very frequent traveler and have been to 20 different countries in the past 6 months. This airline is truly the worst I have ever been on.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo to Hanoi
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"Delays are very common"

(Singapore)

Trip Verified | Singapore to Ho Chi Minh City. Delays are very common on this airline. So it wasn't a surprise to find my flight delayed by 2 hours as well. Legroom was acceptable for a budget airline. Other than that the flight was fairly uneventful. I suppose if a traveller snags a good price travelling on this airline then it would be worthwhile, otherwise it pretty much isn't.
AircraftAirbus A321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Ho Chi Minh City
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Still waiting without any information"

(Australia)

Trip Verified | We were flying from Hanoi to Ho Chi Minh / Saigon with Vietjet and the flight was delayed over 2 hours. When asking for information, only the locals in their own language were responded to and no answer given to us. Alright, thought it is one time delay only. Now returning to Hanoi, same thing has happened. This time the screens are not even showing any delay although we are over time already 20 minutes. Still waiting without any information. Very poor customer service and terrible way to do business! Do not suggest this airline!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSaigon to Hanoi
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely terrible airline"

(Vietnam)

Not Verified | Hanoi to Danang. Absolutely terrible airline, flight constantly delayed and no information displayed on departures screen. When asked staff they were not helpful and just rude. Haven’t a clue about customer service. Don’t fly with these unless you enjoy severe stress and terrible service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHanoi to Danang
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline is below all standards"

(United States)

Not Verified | Ho Chi Minh City to Singapore. My carry-on exceeds 1 pound of weight, which included my small passport bag. They forced us to pay more than $30 to check in my carry-on. Besides, the flight was delayed for more than 2 hours which made us miss our train to Malaysia. This airline is below all standards you can imagine.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Singapore
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Delayed 1hr 45 mins"

(Vietnam)

Trip Verified | Ho Chi Minh to Tokyo. Dont do it! I know the price is cheap but please dont. Fly with any other airline. Delayed 1hr 45 mins and that always happen when you fly Vietjet.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Tokyo
Date FlownJanuary 2020
Ground Service 12345
Value For Money 12345
no
1/10

"don’t care about their customers"

(Australia)

Trip Verified | I am at Cam Ranh International airport waiting for flight VJ607 to take me to HoChiMinh City. My flight was originally scheduled at 7:00AM then was sent an SMS by Vietjet to change to a 5:00AM flight for no obvious reason. We had to fight with them as we have young children and there is no way we wanted to wake them up at 3:00AM to catch the 5:00AM flight. After much hassling, they agreed to put us on the 10:00 AM flight, When we were on the way to the airport, we were sent another SMS saying flight now changed to midday, after waiting several hours at the airport, another announcement saying flight now changed to 12:30PM. I am really loosing hope of getting to our appointment in HCM city at 2:00PM. Our flight last week from Danang to Cam Ranh was also delayed. Vietjet really don’t care about their customers. Please think hard before you book your flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCam Ranh to Ho Chi Minh city
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no