VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 633 reviews
3/10
No Skytrax Rating
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1/10

"Terrible flight experience"

(Netherlands)

Trip Verified | Terrible flight experience. Took an 8.5 hour flight from Sydney to Ho Chi Minh City and apparently we had to order food on the plane before hand. We didn't know that so we didn't get a meal or a drink. We could buy meals in the plane separately but they only accepted cash. No credit card (never experienced that before on a flight). As we were only on a 3 hour transit in Sydney we didn't have cash. The cabin crew did not help at all. They basically mentioned that this was our problem. For more than 8,5 hours we didn't eat or drink. There was also no inflight entertainment. The toilets were dirty and no soap to wash hands. Never ever flying with this company again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Ho Chi Minh City
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight is a complete joke"

(Australia)

Trip Verified | Bought 2 tickets from this airline, one domestic from Ha Noi to Dan Nang and another international from Da Nang to Hong Kong. Hong Kong flight got cancelled and they moved us onto a flight 2 days later 10 days before we were to fly. Rang all the Vietnam office numbers and only the Da Nang office picked up despite saying they were open. Da Nang office confirmed they had cancelled all flights for the 2 days, our original date was 5th March and the following day 6th March, we can either fly on the 4th or 7th no other option, but no compensation on our already paid accommodation and tour if we fly out on the 4th or anything about putting us in a hotel for the 2 extra nights we have to stay (not to mention our already paid hotel in Hong Kong) They also confirmed the other offices won't pick up non-local calls - why bother to have it listed for all travellers with international code? We ended up giving up on VeitJet and bought another ticket to go to HK on the 5th of March. We were told we can request a credit if the changed flight was not suitable - but the credit cannot be used to upgrade our other flight and can only be used for the same route - why would I want to travel with VietJet again? 2nd ticket was domestic from Ha Noi to Da Nang - after having trouble checking in, had to use 4 device as it kept saying system error cannot load. we checked in at 10pm for our 10.30am flight - got an email at 3.30am local time to say our flight have been changed/delayed until 12.30pm - who checked emails at 3.30am after everyone has checked in?? Airport baggage drop off had a long line where only 3 counters was open (2 for baggage and 1 for check in but they had another 3 staff just sitting at the 4th and 5th counter chatting (do they get paid just to chat) When I was only 3rd to the counter the lady sudden put up a counter close sign - had to move the the 1st counter, only for it to reopen 5 secs later (she was just done with her sift - could have just left the counter open and swapped staff) Had a local resident jumping the queue speaking their native language with 10 ID cards, must have been a group or tour thing and the counter was about to serve them if I didn't loudly question why do they get to jump the queue when we've been waiting for 40mins - she had no choice but to ask the local resident to line up. After all that, and getting through customs we were asked to board at 12.10pm for our 12.35pm flight, 12pm we were all lined up at the gate but the gate with staff still wouldn't allow us to board until 12.40pm. Did not get seated until 12.55pm and the plane finally took off at 1.20pm Crew and staff are mediocre at best but flight is a complete joke, scam and not worth the "savings"
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHa Noi to Da Nang
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Do not use Vietjet"

(Thailand)

Not Verified | Passport renewed and visa was other passport and like that we flew other country and inside Thailand couple of time in about 2 months did not happened any problem. But Vietjet air made problem for get more money from people. They charged us and did not accept paid ticket and push us to buy another ticket! We paid double second with very expensive. Also inside aircraft toilet no water, soap, dirty. Horrible air! Do not use Vietjet Air.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang rai to Bangkok
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"customer service is horrible"

(Canada)

Not Verified |   The customer service is horrible when I would like to change the flight. Not recommended. To change the flight you need the original phone number on the ticket. But then the international phone number can not call to vietjet hotline number. And Yet the help line agency will not mention it ( that your oversea phone number can not go through) until you did, after that I called back the help line then they admited it. Then your reference flight number and your ID is not good enough. They acted like they help you by giving many solutions but they know they will not work. When you buying ticket they will not say you must buy weight for your checked bag online is much cheaper at the checking counter, which is approximately about 650$ for 28Kg. It is ridiculous.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTokyo to Ho Chi minh City
Date FlownFebruary 2024
Ground Service 12345
Value For Money 12345
no
3/10

“Have very low expectations”

(Canada)

Not Verified | I have been on almost 200 flights, this was by far the worst experience I have had. The Vietjet people like to call it a low cost carrier but in honesty it is just a cheap airline that does not care about what passengers think of them. I think they are a profit based/oriented company and customer satisfaction is of no significance to them, based on my calculations they make more money than some of the larger carriers when you compare the ticket cost and in flight services they provide. An 8.5 hour flight plane does not have in flight entertainment system, no food or snacks unless you are willing to pay like $3 for a small bottle of water. Have very low expectations if you decide to fly with this airline or you will definitely be disappointed.
AircraftAirbus
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Melbourne
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"seat spacing was very cramped"

(United States)

Trip Verified | It started with massive crowds at the ticket counter with no organisational system. They would close counters with the huge crowds trying to make their flights. I was very surprised to learn that they do not provide free water or snacks on a 5 hour flight. Several of the stewardesses knew very little English. Most of the flight were Westerners. The seat spacing was very cramped. Thankfully, few people tilted their seats back because I would have had less than a foot between my face and the seat in front of me. It was the only direct flight from Hanoi to Bali, but I would rather spend more money and have a layover
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Bali
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I prefer AirAsia"

(Vietnam)

Trip Verified | I flew with VietJet Air few times. The flights were always delayed. There was one flight changed from the morning to the afternoon. I prefer AirAsia.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Hue
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I recommend you to avoid it"

(Slovakia)

Trip Verified | This airline is terrible, I recommend you to avoid it. Also avoid booking app mytrip. I booked flight through the app with them 2 months Ago! First, they cancelled the original flight and moved us from 1pm to 5:25pm. I am currently at the airport and we should've been already on a climb but no. Cancellation at 1 PM flight was not enough, now i am still waiting at the airport frustrated and the flight was delayed to 6:45pm.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhu Quoc to Ho Chi Minh
Date FlownFebruary 2024
Ground Service 12345
Value For Money 12345
no
1/10

"toilets did not work"

(United States)

Trip Verified | Terrible! We we packed like sardines in the bus that took us to the plane. Actually, I was gasping for air and had to squeeze out of the bus to wait for the next one which was nearly as packed. Second, the seats on the plane were narrow and extremely uncomfortable (the flight lasted 5 hours 10 min), with no individual entertainment system. Everything, even water, was for sale. Third - attention! The toilets did not work! When I tried to use the lavatory, the toilet was full. I addressed a flight attendant about it (she was sitting nearby checking her phone), and received the reply that the toilets were "inoperable" and they (the crew) "had no choice." I though it was the passengers who had no choice. I used the lavatory anyway, and you can imagine how pleasant it was. Finally, the huge baggage sticker was glued to my suitcase in such a way that I had to scrub it off, and there are still traces of it on my suitcase. How can such an airline still keep flying?
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHo Chi Min City to Tokyo Narita
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“nothing good to say”

(China)

Trip Verified | Do not under any circumstances use this airline, total joke. One cabin bag, make you check in valuables without a care. Should not be in existence or allowed to fly. Discourtesy abounds, nothing good to say, plane is late 3hrs every day no compensation.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no