| Flights rescheduled. Chose this airline just because of their departure time (I’m traveling with a baby, so I tried to schedule the flight to my baby’s nap time). VietJet offer flights to Phuket (from Bangkok), an hour a flight which at that time I thought was incredible. Turned out, it seemed like they tried to fool people that they offer a lot of flights with different departure times, but in the end all those flights are combined into the same flight. Booking number doesn’t work on their website, had all the booking number, but can’t do anything about my flights on their website. (I wanted to book and pay for additional luggage) - called the call center dozens of time, wait more than 10 minutes every time, and they never picked up my call. I sent an email asking to book and pay for an additional luggage. Told them on one picked up my call, yet they insisted me calling the same number to make a payment. Again, called them dozens of times; no one picked up. - Booked and paid for 3 persons, but upon checking in, the data showed only 2 person and I had to go through their process, which took about 1 hour, just to confirm my payment. Since I couldn’t call and make a payment for an additional weight, I packed my luggage light (even I’m traveling with a baby). However, I had to pay for the weight I didn’t carry, or else I wouldn’t be able to check in.at that time I thought “ That’s it. That’s enough. I had had enough, I’ll just pay and get this thing done”, so I paid. Now that armed me whose stuff are in the bag? I said all 3 of us (my wife my baby and I) are sharing the same bag. You wouldn’t believe what the ground staff told me. “Passengers are not allowed to share the same luggage”. A father, a mother, and their baby can’t share the same luggage? That’s’ it; I yelled at the staff and told them how ridiculous they are. A moment later, after that staff talked to her boss (yes, she did ask if 3 of us can share the same luggage), everything was ok. I got my boarding pass. Had my bag loaded. On the plane, I had my baby sat on my lap over my seatbelt, and cabin crew walked up and told me “the injury occurred to your baby is not our responsibility” and walked away. She didn’t even wait for my response. Seriously? Is that the first thing you would say when you see a baby in the flight? Not the first low cost airlines I flew, but definitely the first low quality airline I flew. In conclusion, there’s nothing good about this airline apart from the plane arriving safely.