VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 703 reviews
3/10
No Skytrax Rating
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1/10

"Such a terrible airline"

(Germany)

Trip Verified | Such a terrible airline, the flights are always late or simply canceled! It's better to take the bus or walk! You don't even get an apology! So eine schreckliche Airline die Flüge sind immer zu spät oder werden einfach gecancelt! Besser man fährt mit dem Bus oder geht zu Fuß! Noch nicht einmal ein Entschuldigung bekommt man!
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo chi minh to Hanoi
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Delay upon delay"

(Australia)

Trip Verified | Delay upon delay. The flight got delayed for 3 hours pushing from 11.40pm to 2.55 am. When we arrived at the gate 2am, no aircraft was in sight and we have to wait until 3.10am to start boarding. Is this a trick so the airline don't have to compensate for customers? No more again
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Ho Chi Minh city
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

“crew did everything possible”

(Australia)

Not Verified | Although all my Vietjet flights (5) were delayed the ground crew and flight crew did everything possible to try to make up lost time. Well done team, great job. The delays appear to be occurring at a higher level beyond your control.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Perth via Ho Chi Minh
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“this airline is inefficient”

(Australia)

Trip Verified | Worst airline ever! Flew VietJet twice and both flights were delayed by 3hrs, never flying again! Recommend avoiding if possible as this airline is inefficient and not worth it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Hong Kong
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"delayed without any communications"

(Australia)

Trip Verified | Twice we flew with Vietjet and twice it was delayed without any communications. We arrived 3 hours before our departure time, only to find it was delayed by 4 hours. Then it was further delayed by 1 hour, and then there were technical difficulties so add another hour delay. Then we had ‘refuelling’ while we were all in the plane. Our 5pm departure time ended up being actual departure of 11:40pm. I would’ve accepted the delay if Vietjet had communicated but zero communication. Not via phone or email. Very terrible.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Sydney
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"missing connecting flight"

(Australia)

Not Verified | Delayed 5hrs from Melbourne to Ho Chi Minh result in missing connecting flight and had to purchase another ticket from Ho chi Minh to Danang with Vietjet as no other ticket from any airline available. This Flight was also delayed by 5hrs. Our Vietjet flight back from Danang to Ho chi was also delayed by 8hrs resulting missing connecting flight. Can not get refund and cannot talk to anyone as they do not pick up for phone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Ho Chi Minh
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"refused to refund the ticket amount"

(India)

Trip Verified | Worst experience ever. The flights were delayed at the last moment. They also refused to refund the ticket amount despite the request being raised timely.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to DaNang
Date FlownDecember 2024
Value For Money 12345
no
1/10

"poor customer service"

(Spain)

Trip Verified |   Airline changed my flights 15-20 times 3 months before my trips. We paid for seats months in advance. They removed my wife’s seat. I sent complains by email 3 times. They do not answer. When we arrived at the airport they lied on the kgs of our luggage. They sent some of them on purpose but she assigned 12kgs to a luggage that was actually 10kgs. We refused to send it and confronted her with it, the lady said she cannot do anything. She said ill bring back your bags but you have to wait 30 mins. This is a scam done on purpose. We ended up paying the 3 usd not to wait. Like probably everybody does. It is not for the money, but the attitude, the poor customer service are what make this airline a company to avoid at all cost!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDanang to Ho chi minh
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never recommend this airline"

(Australia)

Trip Verified | I specifically purchased tickets for a later departure to accommodate my family, and they had the audacity to charge me extra for no reason. I paid the agreed price, and just two days before my flight, they randomly changed my departure time by 3 hours earlier. And to make matters worse, they refuse to honor their "no refund" promise! I paid extra to fly later, and now my flight is earlier — what a joke! I will never recommend this airline to anyone!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDanang to Ho Chi Minh City
Date FlownDecember 2024
Ground Service 12345
Value For Money 12345
no
1/10

"too old to have an exit-row seat"

(Thailand)

Not Verified | I couldn't check in online. It was always unavailable. I tried to call a few of their numbers, but none of them worked. When I got to the airport, they told me I was too old to have an exit-row seat. I'm 67 and in good health. This has never happened before, and I travel a lot. So I told them I'd expect a premium seat with extra legroom. They refused. The manager wouldn't help either. When I got on the plane, I asked the flight attendant if the first row was full. She said, "You can sit there." The row was empty! Besides exit rows, it's the only row with extra legroom. So how is it that the manager couldn't see that on her computer? I will never go on this airline again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Phnom Penh
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no