| I flew with this airline several times. They are a very cheap airline but everything you get back will be in a cheap way too. So that's fair enough when the ticket price is very low. I give value for money 5/5 but other things 1/5. The website - Terrible UI, everything on the website based on the Vietnamese language. You may sometimes get notified something in the Vietnamese language and have no idea where to go next. I once received an email header that said the flight was delayed but the email content was in Vietnamese plain text. The service is so so, they will get the job done. Don't expect a fast response on social media or email. Ground service - most of the staff look unprofessional, always on their phone not actively asking passengers if we need anything. If you have any questions asking them, they will say only "According to our policy, you cannot." The air crew staff are average, not bad but noting impressive. I really don't care about the air service because I always fly with them only on short routes. If I have to go somewhere for a more than 2hr flight, I will definitely not be selecting this airline. Personally, so far, I have used their services several times, the flight has never been delayed. I never use their luggage service. Summary: Vietjet is a super low-cost airline that you will get everything back in a low-cost way too. If you are going to travel a short time and not time-critical, they are a fair option. Do research more on other airlines if they offer not much different price, pick them, avoid Vietjet.