✅ Trip Verified
| Ho Chi Minh City to Taipei. Very bad customer support and service. I was supposed to fly on 19 March 2020. Unfortunately, Taiwan gov announced a day before my flight, that non-citizens of Taiwan were not allowed to enter Taiwan due to the 2020 pandemic. I tried to contact them but was unsuccessful. Then tried to contact Skyscanner through which we booked the ticket. After so may emails and phone calls, as other airlines offered options for my other tickets including vouchers and full refund, Vietjet Air response is just merely ‘NO’. The call operator kept saying they could do nothing to assist; it was totally nothing they could do; It’s Taiwan government’s responsibility for it. We didn’t ask for the full refund, we then asked how about the tax and fee, could be request back because I didn’t fly. Again, answer is ‘No’, nothing. And she even tried to argue with me when I said that I was very disappointed of how they treat their clients, there was no support at all meanwhile we tried to contacted them so many times and in many ways. I have never filed with them, and I will never do. The worst airline ever I’ve had.