VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 286 reviews
3/10
No Skytrax Rating
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7/10

" it was rather uneventful"

(Germany)

Trip Verified | DaNang to Hanoi. Friendly check-in staff with a short queue for the baggage dropoff. You can self check-in and select your seat. The flight had 30 minutes delay but apart from this it was rather uneventful.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDaNang to Hanoi
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"moved us to a later flight"

(Germany)

Trip Verified | Nha Trang to Da Nang. A few days before the flight we were notified that the time of the flight has changed. Actually, they have just moved us to a later flight a few hours later. This is like a “take it or leave it” offer, which no other options. While the online check-in did not work for this route, we could print the tickets and select seats for free at the airport e-kiosk. Check-in staff was friendly and did not weight our backpacks. The flight had one hour delay (which is kind of normal for Vietnam). The plane was an A321 Neo, brand new.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNha Trang to Da Nang
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"average no-frills service"

(Thailand)

Trip Verified | Bangkok to Chiang Mai with Vietjet Air. Flew A320 outgoing and A321 returning flight. Both aircraft are clean and well maintained. Buy on board menu is passable (acceptable price, good taste but texture is quite off due to several reheating). There are 5-10 minutes delayed departure but arrived on time both way. Staff are professional and polite. Some negative points are the very cramped seat, and the website that is very poorly design, Thai wording is obviously google translated from English menu, and on one occasion double charged me for re-assigning my seat after they change aircraft type. All in all, quite an acceptable, average no-frills service.
AircraftA320/321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Overall a good experience"

(Germany)

Trip Verified | Denpasar to Ho Chi Minh City. After seeing how their website looks like and the many bad reviews I was really worried about the flight. The check-in staff was friendly and did not weigh the hand luggage. The boarding, departure, and arrival were on time. The plane was what you expect for a low-cost carrier. Not even free water is offered. Overall a good experience.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenpasar to Ho Chi Minh City
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Will fly again"

(Vietnam)

Not Verified | Huế to Ho Chi Minh City on 29/6 2019 on their morning flight, a newer, well maintained, clean A320 leased from a company called Flyone.com (according to the aircrafts livery). I had a tight international connection 2 hours later from another Terminal in SGN and had been anxious for months where I could make it as VJ have many delays. However, I studied a lot on their delay statistics for this route: delays are recently rare and mostly not serious. Thus I took the chance instead of going to SGN a day earlier. The trip was on tine and VJ were very generous with my bulky luggage and hand luggage. Arrived before ETA time, but suitcases took 230 Minutes to arrive. Onboard fresh international staff, good care, and nice supply of drinks foods, etc, for modest prices. A mango juice was 20,000 VND. At arrival only disembarking from 1 door. Bus-gating from aircraft is annoying and lack of IFE deducts 2/10. Fear of delay deducts 2/10. Price good; adds 1/10. Total score 7/10. This flight isolated seed could be given 8, but my experience with this airline depraves them an extra point to 7, only. Will fly again. Trust their punctuality on morning flights.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHuế to Ho Chi Minh City
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"I'd rather avoid them"

(Thailand)

Trip Verified | DaNang to Bangkok. Vietjet Air was half the price of the full-service competition. Both flights were operated by Thai Vietjet, the only difference being the plane staffed by Thai crew. At check in, the line moved quickly. When I asked for an exit row seat, the agent said that she couldn't assign one because I was underage, which apparently was a lie since the website says "age 15-65" (I'm 17). So I was stuck with a regular seat. Boarding was in a word, simple. Their first announcement was literally "We invite all passengers to board now." I think this is the best boarding method. Both flights had bus gates. I did receive a nice greeting at the door, but the crew seemed to think that de-boarding was the best time to decide what to eat after their return flight. Buy-on-board on this flight had reasonable choice, and the prices were slightly higher than AirAsia. All their non-alcoholic drinks are priced at $1.5 and all meals are priced at $5 so these prices are acceptable. The seat is better than AirAsia, it is the same Recaro slimline found on many other airlines, and legroom is not good, but not the worst. On the return flight, we asked for the exit row and was given it at no additional cost. This also meant that there was misinformation between the ground staff in Bangkok and the head office. On this flight, it was almost identical, with the only difference being an actual goodbye at the gate. In conclusion, Vietjet air is essentially another option when flying within Asia, and there are ups and downs of all low cost airlines. I'd rather avoid them if you are willing to pay for a full-service carrier.
AircraftA320 Sharklets
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDaNang to Bangkok
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"told flight cancelled"

(United Kingdom)

Trip Verified | Ho Chi Minh to Chu Lai. Arrive at airport 8am for 10am flight only to be told flight cancelled. And my flight now scheduled for 4pm. This not the first time VietJet Air have done this with the standard excuse that they sent me a SMS 3 days ago to inform me. A search of my texts revealed no such notification. Stuck in HCM airport for 7 hours
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHo Chi Minh to Chu Lai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"for the price they’re great"

(United States)

Trip Verified | Ho Chi Minh City to Chiang Mai. I read so many complaints about Vietjet. We flew with them 3 times and for the price they’re great! Modern aircraft, comfortable seats, friendly and caring attendants. Essentially, they’re the Southwest Airlines of Vietnam. Just read the clearly listed baggage fees and rules and they’ll charge you no more than is written. Pay in advance and you save money because you’ll take up less of their time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Chiang Mai
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst airline for delays"

(Ireland)

Trip Verified | Phuket to Ho Chi Minh City. The worst airline for delays. I have flown with them multiple times over the past few years and every single time there is a 1-4 hour delay in the airport. They also tend to book out a flight, email you several days before the flight to tell you that they have moved the time forward or back by about 6 hours, disrupting your plans. This is presumably so that they can open up another flight and make more money. They don't care about customers plans and don't respond on social media when you ask for assistance. They are often cheaper than other airlines but you end up spending the difference waiting around the airport. Avoid Vietjet Air if you want to make it to your destination within a particular time-frame.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhuket to Ho Chi Minh City
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Last time I will fly this airline"

(Vietnam)

Trip Verified | Phuket to Ho Chi Minh City. Choosing to fly with Vietjet is a mistake I have made a few times now but won’t be making again. At the start of our holiday our flight going out was delayed, we were told via email a week before the flight. This is something Vietjet love to do. You pay for a flight at a certain time then somewhere down the line before the departure day, the change the flight time. Probably so they can free up seats to sell at the more convenient earlier time. And no on our return here we are in the airport delayed by 3.5 hours. And this is only an estimate so far! No other flight in the airport has any hint of a delay - nope just awful Vietjet! Last time I will be flying with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Ho Chi Minh City
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no