VietJet Air

✅ Trip Verified | I traveled from Mumbai to Ho Chi Minh City (VJ-884) on September 27, 2024, with my 80-year-old mother. It was our first time flying with VietJet Airlines and experiencing Vietnamese culture. Unfortunately, we encountered a particularly rude male flight attendant. When my mother asked him for water upon boarding, he curtly informed her that it would be served later with the meals. About half an hour later, when the meals began arriving, we received one bottle of water each. My mother requested an extra bottle, which the female flight attendant provided. Shockingly, the male attendant then demanded the extra bottle back, snatching it from my mother’s hand. This behavior was both unprofessional and disrespectful. He could have asked money for the bottle of water rather than snatching it. This encounter left a very negative impression of Vietnamese hospitality. Such behavior is not fitting for the airline industry and reflects poorly on the country. Such an unprofessional airline staff does not fit into hospitality sector as what he did was completely inhumane. If anyone had a similar experience, I’d like to hear how you would react if someone snatched a bottle of water from your mother. I didn’t catch the name of the attendant, but I would recognize him if I saw his picture in the future. VietJet can easily identify him based on the flight details I've share with then on email sent on 7th October 2024. Additionally, I found it bizarre that they required a boarding pass from each passenger before serving meals. My boarding pass was in my bag, and I had to retrieve it, which I’ve never experienced in my many travels. I will not fly with VietJet again and will strongly advise others to be cautious as well.

✅ Trip Verified |   The staff at Check in counter is the worst. Even this is budget Airline, the customer still have the right to be treated well. They are not even give you smile, they have to consider retraining their staff. Service was very bad.

✅ Trip Verified | We booked our flights to Vietnam through VietJet Air.com. We both paid for E sims for our departure flight and for our return flight (VJ997), we did not receive any information or emails with a QR code for us to be able to use the E sims. Prior to our flight we made several attempts to log on to the online system in Manage my booking, only to be presented with an “Ooop’s error” message. This of course was extremely frustrating. We also attempted to call your Customer Service line, but again had no success with this. We advised this to the Counter staff who knew nothing about the process as they are not VietJet staff only handling crew and therefore could not provide any assistance or advice on how to resolve the issue with our E sims. There was no issue with our contact details as we received all emails with regards to the several changes to our outbound flight VJ900. We then boarded the flight and advised the flight stewards of the situation, and they too could not help. They then advised that they will be putting through a complaint on our behalf, and they also gave us this email address to contact, so we can follow up on the complaint. The meals we did receive after waiting for 7 hours for the flight to take off, having an emergency landing at Ho Chi Minh City due to the Typhoon, were so dried up and not what we ordered and paid for either. We also did not receive any priority check in either that we paid for. We also paid for HOT SEATS extra leg room on the A320 NEO, we never received this, and our seats had been moved forward with NO EXTRA leg room at all, we were in seats 5A and 5B. we tried the seats in front of us and they had plenty of leg room. We advised the flight attendant that we had paid for extra leg room, and he didn’t care at all and all he wanted us to do was take our seats. The ground crew at the check in desk in in Hanoi were extremely rude and non-cooperative. They just kept quoting policy with no customer service at all. We were extremely disappointed with the service that the airline advertised but did NOT supply. There was no empathy at all given to us about our situation on both flights. Your customer service, well that does NOT exist at all, the staff never smiled never said hello or welcomed us on any of the flights, it was as if they really did not want to be there and would rather be out with friends socializing, not at work.

✅ Trip Verified | I used to swear by Vietjet and I am so disappointed with them now. The seats used to have good legroom and are now some of the worst I've ever seen. The service used to be friendly and polite and now just cold and not very efficient whilst overcharging for luggage at the airport. They have become the Ryanair of Asia. Avoid if there are other options.

Not Verified | I took my mother for a vacation trip. I had Vietnam Airlines before, so I wanted to try Viet Jet to see how private airline operates. I really do not have anything good to say about this airline and I tell you why from A to Z. 1. I booked online, however, when I made payment online, the address box for country doesn't have United States. I called them and they told me to pay at an authorized store. They surcharged 5% fee on my total amount. 2. When we arrived at the airport, they stopped us to weight our carry-on bags. I was careful on carry on but who knew they asked us to put all the belongings to weight, way far below to airline standard about carry-on bags. We didn't expect that, therefore, we had to pay for check-in bag just because my kate-spade back bag + carry-on was 1lb over their limit. It cost another 10% of my total price. Moreover, I asked to carry since it's light, but they forced us to get in line for checked bag. I was waiting for 45 minutes to get it done. 3. Next was security check, this was really a nightmare. I put my name carefully, first, middle and last. However, if you have US passport, you know that it shows middle name and first name together. They said that my name was incorrect and asked me to pay $4 to issue a new ticket. I kept running up and down and stressed out because of the time limited for 45 minutes, totally exhausted. 4. Finally, we came to the aircraft by bus. It's so horrible that we had to climb up 2 floors during the summer heat. My most concern was my mom since her leg are weak but had to climb into the plane in a narrow and steep ladder. 5. The plane at that time was only waiting for the last group which was us. It was delayed 45 minutes. 6. The seat was firm, no cushion at all. It was small, old and not in a good shape. The tray was too small to hold on anything. My tray was even broken. 7. Food on the plane was terrible. I really have no good points to recall.

✅ Trip Verified | This is by far the worst airline I've ever been on. I've travelled to numerous destinations, but this airline will undoubtedly find everything to make you pay more. Furthermore, they inform us at the last minute before departure that we must reopen our bags, despite the fact that they could just call us in advance. Also, their employees are disrespectful. Please spend more money and fly with Vietnam Airlines instead. Don't go with this airline.

✅ Trip Verified | I had a very good experience on the VJ flight from Da Nang, Vietnam to Hongkong on 09-September. The flight attendants were very attentive and caring toward the passengers, and the in-flight meal (I ordered a crab stir-fried vermicelli). I was quite worried that the flight might be delayed due to the weather, but fortunately, it wasn't delayed by a single minute!

✅ Trip Verified | This airline is probably the worst I had to experience. -Space for legs almost inexistent. They don’t give water (you have to pay for it), even for international flight. -They don’t take credit card is you want to buy water or something else (only cash in local currency or dollars). Cabin temperature not regulated properly (we stayed in for 40min before flying with extremely high temperature. Some rows of the plane were empty and asked to change but they said we have to pay extra. The weight for carry in is 7kgs when most of other airlines allow 10 kgs and more. The personal is not very agreeable. After all this said, i don’t have anything positive to say ! Avoid VietJet (use Vietnam airlines, which is much better)

✅ Trip Verified |   Laughably uncomfortable seats. Flights look cheap on first, not so much if you need pretty much anything. No refunds on pre-paid excess luggage if you decide to check it in instead. A reminder that LCCs are there to squeeze as much money out of you as they can (how does and LCC get to fly such distances anyway?). The "international" and "domestic" double pricing is the icing on this cake of awfulness. Avoid if you can.

✅ Trip Verified | Money making enterprise, preying off customers with flights re-timed/cancelled (suspect consolidating passenger lists), long checkin processes, cabin baggage extras and poor meals availability. We had 4 flights with Viet Jet (Perth-HCM-HAN return) and only 1 was per initial scheduled itinerary. Not great when planning holidays end to end with international transfers. Notice always recieved by email and SMS so at least allowed decisions to be taken (at your inconvienience). If your flight is retimed by 1-5h VietJet will put you on the next flight if you front up to a ticket counter at the departing airport (no cost - but only area we saved). Cannot pre-buy more than 20kgs online nor add more kgs after booking confirmed - you have to buy at VietJet ticket desk (please fix this VietJet). Being well travelled, we bought an extra 7kgs a few days before our flights home to fit in some shopping -cost us VND2.2mil at ticket office (thought we got ahead of 20kgs check maximum and luggage dramas - so we thought). Will weigh all your personnel items ladies and combine into carry on (no more than 9kg allowed). Had 11kgs one flight with wifes handbag and had to check in a 9kg carry on bag (no choice to repack as already dispatched checked bags). Another trip to ticketing desk that cost us VND 2.8mil. We nearly missed that flight after 2.30h waiting in lines at HCM. PS. VietJet staff should keep an eye on less honest people who were leaving their carry on bags in line up or with friends and taking on board anyway without having a cabin baggage tag - at least be consistent with policies! You see multiple customers carry on 2-3 bags each (no way that 9kgs a passenger). Booked exit row all the way but lost our seat allocation on one retimed domestic flight - no refunds or explanations. My wife wanted to move from an exit row and sleep in a free row, but staff want to charge another fee per on-board seat change policy. We didnt pre order any meals, but by the time they get to selling to us in row 11, we find only hot noodles or pork bah mi available on international flights (not great when dont eat pork for a 6h flight). PS. VietJet only take cash - no cards. There is no free anything on board (incl water). With all the stress/lost holiday time and extra cost it would have been cheaper and better to go with a full service airline. CANNOT RECOMMEND.