Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 11 reviews
No Skytrax Rating
Filter Reviews by :

"never use this airline again"

(United States)

Trip Verified | Horrible customer service when there is a problem. ViaAir canceled our flight last minute and told customers to find another way home. They offered to pay for us to get another airline to take us home, which we thought was awesome. After we did this and sent them the receipt they refused to pay it. They first said that all was approved and that they were sending a check. 100 days later and many e-mails back and forth checking on our payment, they then said that they were not going to pay for our flights. There is no way to talk to upper management and their customer service reps do not help you talk to those that make the decisions. Their flight cancellation process was extremely disappointing and they do not do what they say. We will never use this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHayden to Austin
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
11 to 11 of 11 Reviews