✅ Trip Verified
| I would give them a zero, but that's not possible. My one complaint about the booking process was that there was no definition online about the size of a personal item. However, I didn't even get the opportunity to have a flight experience. My Thurs/Sun flights were cancelled the Tuesday before my departure. The only explanation was "schedule change." Their phone number sometimes puts you through to a human, sometimes you're only allowed to leave a message. I was issued a full refund, but was not compensated for the price difference in the Frontier flight I booked ($68 more, departing a day later on both ends of the trip at less convenient times) or for the rental car I had to reserve due to flying into a further away airport ($100, MSY instead of BTR). They offered a travel voucher for $100, but I will never be booking Via again, so I didn't bother accepting it.