ViaAir

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2 reviews
1/10
No Skytrax Rating
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1/10

"never recommend this airline"

(United States)

Trip Verified | I was to fly out of Austin to Oklahoma City. Flight was scheduled to leave at 12: 15 was delayed 2 hours. At 2: 30 our flight took off and we went to an altitude where we could lower our lap trays at that point the captain came on the speaker and said that we would need to turn back to Austin because of cabin pressure. When we return to Austin we waited another 4 hours and then we're told that the flight was going to be cancelled. At that point we were offered a refund but we're not given the option to use another airline. I ended up having to find another flight out which cost me three times the amount that I had paid. Customer service was awful! I would never recommend this airline to anyone.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAustin to Oklahoma City
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never use this airline again"

(United States)

Trip Verified | Horrible customer service when there is a problem. ViaAir canceled our flight last minute and told customers to find another way home. They offered to pay for us to get another airline to take us home, which we thought was awesome. After we did this and sent them the receipt they refused to pay it. They first said that all was approved and that they were sending a check. 100 days later and many e-mails back and forth checking on our payment, they then said that they were not going to pay for our flights. There is no way to talk to upper management and their customer service reps do not help you talk to those that make the decisions. Their flight cancellation process was extremely disappointing and they do not do what they say. We will never use this airline again.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHayden to Austin
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no