Uzbekistan Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 60 reviews
4/10
3 star Skytrax Rating
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3/10

Uzbekistan Airways customer review

LHR-TAS return and UGC-TAS. International flight operated by B757. Legroom poor by scheduled flight standard more like charter. Plane only half full both ways so room to spread out. Food and drinks service okay. Both flights on time. Internal flight by Ilyshin 114no problems. No food but 2 drinks on 1hr 45min leg. My concern is security at Uzbeck airports - people allowed through security with all manner of liquids sealed and open. Security appears second to form filling and stamping.
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4/10

Uzbekistan Airways customer review

Riga to Tashkent then on to Lahore and back. This airline's routes are excellent. Food excellent with copious amounts. Service fine and nice to get different tasting beers than the usual. FAs fine once they trust you are not going to be another difficult passenger. Uzbekistan Airways suffers from poor ground operations and officialdom at their airports which means that by the time people board the craft they are not always at their best. This is taxing on cabin crew who respond with professionalism even if they are not the greatest smilers. I understand Uzbekistan Airways are joining Skyteam. They are easily in the class of some other members of Skyteam now so hopefully this will mean more good connections in an area of the world they serve well.
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2/10

Uzbekistan Airways customer review

Two stars is an average of 3 stars for international a 1 star for national flights. I experienced Frankfurt-Tashkent-Frankfurt Tashkent-Chiva-Tashkent and Tashkent-Bukhara- Tashkent. Airplanes on international flights are mainly Boeings 757 quite new ones national manly Tupolevs 155M probably from 80´s. Space in planes is comparable to any other airlines service is quite pure. Local people do not look for right seats very carefully so the staff ask you to sit anywhere at the end of boarding. You also have to know that there are two separate buildings at the airport – national and international. The business lounge at Tashkent airport has improved a lot – if you travel in business or with gold cards look for business check-in counter which is located in the corridor next to main hall.
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3/10

Uzbekistan Airways customer review

Took two flights with this outfit a return TAS-ALA-TAS. The outbound flight went well booked it online via Opodo and was given an E-ticket. The aircraft was a Boeing 757. The return was a different matter and it all went wrong from here! I was not able to get the return flight I wanted but was advised to go to the airport in Almaty before the flight as they usually hold a couple of seats for every plane. My girlfriend is Russian and spoke to the staff on our behalf. We were informed that we could have two seats - but we would have to pay a bribe on top on the standard seat charges! I took exception at first but then worked out that it would be cheaper than paying an additional day for accommodation. However it then transpired that the staff were in-fact refusing seats to another couple telling them that check-in had closed for them when in reality there was 30 minutes left for check-in. Clearly they were being denied boarding so that the airline staff could collect my bribe! I felt terrible but did not have to cancel my deal with the staff as the couple being denied boarding work out that they would need to bribe the staff too! They did so and where allowed to proceed to check-in my girlfriend was then told the seats were not available after-all! She also informed me that they ground staff were really very rude indeed to this couple having threatened them with “trouble” if they complained about the flight being closed early! We went to a travel agent and book a normal ticket on a later flight without any bribes! That flight to Tashkent was then not on a nice 757 but on a Russian Tupolev 155 aircraft. While it is quite special in a way to have the full Soviet Union flying experience it is not comfortable quite or smooth! With no turbulence this thing rockets up and down like a fighter jet; the noise is such that you may as well be sitting on the wing! While we took off on-time we were met with fog in Tashkent and diverted to Sarmankand only landing in Tashkent some hours late. As such I missed my Aeroflot connection to Moscow and spent hours killing time in the airport. The funny thing was the only bar in the departure lounge does not take the national currency – just Russian Rubles and dollars! The cherry on the cake was again the ground staff coming back for bribes! I was well overweight for my Moscow connecting Aeroflot flight but $50.00 was exchanged and the matter resolved! In London the extra weight had cost me $300 which Aeroflot lost on my return thanks to the Uzbek business culture. Corruption has two sides it can be very disruptive and also very convenient but on the whole I can do without it in future.
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3/10

Uzbekistan Airways customer review

TAS-FRA surprisingly was on time. Old A-310 was put for this flight with old seats and poor entertainment. Entertainment always a lack of Uzbekistan Service. Crew was ok they were friendly enough but nothing extraordinary. For money they charge Uzbekistan Airways can be bit more concerned about their services.
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3/10

Uzbekistan Airways customer review

London to Tashkent and back. Once again the inflight experience was OK. Flights were on time both ways despite the usual Heathrow problems. The aircraft interiors are getting a little scruffy especially the seats. They have upgraded the IFE to a DVD system. According to their magazine they have ordered 2 Dreamliners and 6 A320's so things could improve after a couple of years.
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2/10

Uzbekistan Airways customer review

Tashkent-Urgench-Tashkent. Staff try to get your money for everything even if most of them knows me personally after 5 years of same destination - extra baggage better seat etc. When you want to reserve a seat mostly you'll get a negative answer first. They will tell you that flight is full. What they do is reserve some seats for artificial names. That way the flight seems full when you attempt a reservation. If you pay an under-the-counter fee she will change the name on the reservation on your name and you got your seat. Same during check-in : they will ask you to put your hand bag/computer/whatever on to the scale. If you are somehow +20 they will start to make faces and convince you that it will be too expensive if you pay official fee. They will ask you to pay half of the money that you'll pay officially directly to check in staff. I don't do that now as the official fee is also is not that much. I simply ask them to write the extra weight which I check each time and go to pay to the counter. The officer in the counter is also surprised as this is not very common. If you'll ask for a specific seat they will make you understand that it is available against a small tip (2-3 USD). Don't as usually no one sits in accordance with the assigned seats and it is almost impossible to convince the person who have sit to your place to move. In the past you might also tip (20-50 USD) in the cabin and ask for a Business Class seat but I do not know if this is still possible.
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3/10

Uzbekistan Airways customer review

I have flown Uzbek air extensively including international regional and domestic flights. They are not a great airline by world standards but are great by regional standards. That said if you want to fly to Uzbekistan or fly within Uzbekistan you probably won’t have much of a choice but to fly Uzbek Air. If Uzbekistan is not a destination then they are probably overpriced for the service and I would use another carrier unless your schedule requires a transit though Tashkent. For international I would give them a 3 star overall and a 2 star for domestic flights.
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3/10

Uzbekistan Airways customer review

ATH-TAS return. Both flights on time. The personnel were friendly enough and eager to help you. The food was good only food presentation and trays were standard. There were two servings of drinks on each flight. The only complaint - inflight entertainment system was outdated (overhead screens with two outdated movies and some channels with music). The planes were old but clean. Overall a good experience with no troubles.
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2/10

Uzbekistan Airways customer review

LHR-TAS. My experience with this airline has been OK. They seem to keep to the flight times reasonably well at least out of Tashkent. There are some problems with the cabin crew - using mobile phones during take off being one example. A real issue I have with them is the chaotic check in at LHR. The last two times at LHR the queue has filled one end of terminal 2 and takes 2-3 hours to get through. The flight is typically delayed by an hour because of this.
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