Uzbekistan Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 60 reviews
4/10
3 star Skytrax Rating
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8/10

Uzbekistan Airways customer review

(United Arab Emirates)

This airline is what most people say: it takes you from A to B. Don't expect anything more. I traveled from SHJ to TAS first class as there was no available seat in economy. Seats are old fashioned not flatbed but comfortable. Flight was 3.5 hours. Food was good and service was also good. Return was TAS to DXB economy. Seats were good typical for economy. Ticket is expensive (around 1100 US$ economy return) considering fight duration but I guess because it is the only airliner which operates direct flight from UAE to Uzbekistan.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Uzbekistan Airways customer review

(United Kingdom)

I travelled from New Delhi to London via Tashkent on 23 Aug 2013. An untrained person was issuing boarding passes on check-in counter at IGIA taking ages for a routine task and asking his colleague for each and everything he was supposed to do. Flight from New Delhi to Tashkent (HY 422) was satisfactory. Extremely slow (waited for almost 2 hours in queue) check-in at Tashkent Airport. Check-in staff were talking on mobile phone while people were waiting in queue. In flight from Tashkent to LHR (HY 201 duration 8 hours) no vegetarian food was available. Food quality was very bad. Only cola and water was served in the second food serving. No TV no juice. Crew members don't say sorry or thank you.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Uzbekistan Airways customer review

(Switzerland)

I used to travel with my family (incl. children) on a regular basis from Geneva Switzerland to Tashkent and we are particularly satisfied with the quality of booking and ground services we receive from Uzbekistan Airways in Geneva as well with the flight conditions in general on this route.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Uzbekistan Airways customer review

(United Arab Emirates)

HY brings you from A to B. Best not to expect anything else. SHJ-TAS HY332 with A320. On time departure and arrival. No entertainment system. Poor food quality. Crew not motivated. Airplane more or less proper. Toilets rather dirty. Seats standard. TAS-DXB HY333 with B767. On time departure and arrival. IFE does not offer films in English. Poor food quality. Airplane proper except toilets. Blankets smelt. Crew unmotivated. Standard seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Uzbekistan Airways customer review

(Kazakhstan)

Flew from Tashkent to Almaty. Cabin conditions were ok staff were pretty uncaring with no genuine courtesy. Flight was on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Uzbekistan Airways customer review

(Malaysia)

Tashkent to Kuala Lumpur on 23/5/2013 at 22.15 by HY 551. One of the crew was very rude served coffee without creamer and sugar gave wrong drinks request blanket given after several requests no pillows given out. Seat was uncomfortable. Toilet and sink dirty. Most passengers did not finish the food.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Uzbekistan Airways customer review

(United Kingdom)

Return flight London-Tashkent. Easy check in and access to Business Lounge at Heathrow good choice of food on board. Cabin Crew very friendly. Both flights on time. Given Fast Track voucher on arrival to LHR which saved me a good hour avoiding the queue. The only complaint - I could not get miles for Star Alliance.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Uzbekistan Airways customer review

(Germany)

TAS-UGC (Urgench) domestic flight on an almost new A320. Everything clean and ok in the front cabin. Flight was fully booked but all procedures at the airport started early so boarding and take off were early too. In the front cabin they had a kind of welcome drink (non-alcoholic) before takeoff and coffee/tea during the flight of 75 minutes. No meal available but this was the only reason for criticism the other marks for Uzbekistan Airlines are (surprisingly) high. Good plane safe procedures (although time consuming at the airport) excellent on time performance - good value for money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Uzbekistan Airways customer review

(Malaysia)

I traveled Kuala Lumpur to Almaty on 24 Oct. For the transit at Tashkent I requested for wheelchair assistant as I had a surgery and was unable to walk long distant nor carry my laptop bag. The airline didn't provide the service when I was at Tashkent boarding the plane to Almaty. When I requested for the service the staff instead asked a passenger flying to Almaty to carry my bag (he had to carry his own laptop bag as well) and I need to walk at the new terminal. I'm very disappointed with the service of the airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Uzbekistan Airways customer review

(United Kingdom)

I flew to Tashkent on 5 October return on 12 October. Flights both ways were excellent. Boeing 757 on the way out and Boeing 767 on return. Planes were clean the flight crew helpful and friendly. Neither flight was full to capacity and thus I was able to have the entire seating row to myself each way. Was served dinner on both flights they were substantial and satisfying nice warm blankets were also on the seats on boarding. Both flights took off and landed at time. My only criticism is that the inflight entertainment was in Uzbek/Russian even though the films being shown were English/American. I would recommend this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes