Uzbekistan Airways

✅ Trip Verified | The Mineralnye Vody to Tashkent flight was best, but Tashkent to Delhi was disappointing. Shaky seats, stale food, rude staff, and poor service requiring repeated requests.

Not Verified | My experience with Uzbekistan Airways was extremely frustrating due to the complete lack of organization during the boarding process. At the airport, there was no clear line or queue system for check-in and baggage drop-off. Passengers were crowding chaotically, and the staff did nothing to manage the situation or maintain order. As a result, we waited for over 2 hours just to drop off our luggage and get our boarding passes. The disorganization continued inside the plane. Passengers were not guided properly, leading to confusion and delays during boarding. The cabin crew seemed overwhelmed and did little to assist or streamline the process. This lack of efficiency made the entire experience stressful and exhausting. I travel frequently, and I have never encountered such poor management at an airport or on a flight. Uzbekistan Airways needs to improve its ground and onboard operations significantly to provide a better experience for passengers. Clear lines, better staff training, and effective communication would go a long way in resolving these issues. I hope the airline takes this feedback seriously and works on improving its services. Until then, I would hesitate to fly with Uzbekistan Airways again.

✅ Trip Verified | This is by far the worst airline I have flown with. I travel extensively and have flown with many different airlines. The captain switched on the seat belt sign the whole flight and the cabin crew locked the toilets and refused to let passengers use them. About 5 hours to the flight I needed to use the toilet and told the crew to open the toilet. The cabin crew shouted at me and pointed to my seat and asked me to return to the seat. There was no turbulence the whole flight but the seat belt sign was on. I told them I needed to use the toilet. While the male cabin crew was shouting at me the other female cabin crew was laughing. Throughout the whole, because the seat belt sign was on, the cabin crew conveniently sat in the galley and were not seen walking down the aisle offering drinks during the flight. The whole flight, nobody felt any turbulence at all. Yet the seat belt sign was on the whole flight, probably just a convenient excuse for the cabin crew not to work. During the meal service, the female cabin crew who recognised me, just slammed the cup on my tray table and walked away. I wrote to the airline to complain and nobody even replied to my email. I have flown with Air Koryo from North Korea. Trust me, they are better than Uzbekistan Airway. If given a choice, I would never want to fly with Uzbekistan Airway. Unfortunately, there are just two airlines flying to Tashkent.

✅ Trip Verified | Checked in online but was unable to add checked baggage. The cost if done through the app is 50 euros for 2 checked bags. At check in, I told them and showed them a screen capture of the apps error message. They had me make a payment of 189.37 euros. I had no option but to pay this. It's basically extortion.

✅ Trip Verified | By far the worst airline! I fly 6-7 times per year and have tried many, many airlines. This flight was a bit cheaper than the others so I wanted to try this, but this is by far the worst airline and I regret booking this flight. The first thing already started with the online check in not being available. I tried to check at what time I need to check in at the airport then. I searched and searched but couldn't find anything on it. On the day of the flight we went there an hour early. When I arrived they said the staff of Uzbekistan airways left a minute ago already. I tried to get ahold of someone who could help me, they called the staff and they just said they can't do anything about it anymore! There was still a lot of time left till the departure. I tried to call seat24 but they said I need to call the Uzbekistan airways directly. I called them for 45 minutes and no one even took the call. It said on the website that the support is available 24/7. I spend hundreds on this 45 minute phone call! The Communication and Support is absolutely non existent. I just had to go home and book another expensive flight a few days later. This mistake of booking with Uzbekistan airlines cost me almost 2000 euros. As a student this was so unnecessary. Please consider booking with a different airline. I am pretty sure with emirates for example something like this would have never happened or it would have been fixed in minutes.

✅ Trip Verified | As a well travelled Belgian who has been to 96 countries and used over 55 different airlines world wide, I can tell, Uzbekistan Airways really satifisfied me despite the negative reviews I have read over here and other websites. Due to the fact that the online checkin wasn't possible, not on the website nor on their app, we had to be early at the airport to make sure, we were seated next to each other. From the moment, my girlfriend and I, entered the air vessel, we were welcomed with a smile and notice some Spanish extra cabin crew members to the staff of the flight HY272 as well as the Uzbeki who also served us in English. Our 2 seats, on the left side, were spacious, the meal was suprisingly very varied and rich of side dishes such as extra fruit, dessert, some burek, sauces such as ketchup, olive oil and mustard. We were served many times with drinks during the flight. The cabin crew were very available, very caring and had a really nice level of customer service. This air vessel had the problem of non working screen entertainments. Keep that in mind if you are taking a 4,5 hour flight or longer. Also some of the locals don't really care about queueing correctly, as entering the plane as well as embarking the plane, even we noticed them being a bit rude towards the airplane staff. Also I have to confirm, the entire staff showed the safety flight procedures, so they value the safety on board. If the screens would have been worked, I would give a 10.

✅ Trip Verified | Check-in prolonged because their system was not updated concerning visa regulations. Boarding efficient, with bus transfer. Cabin crew - nice ladies, with friendly approach. Free drinks were served. There was free wi-if onboard. Flight was on time. Entertainment without headsets.

✅ Trip Verified | Check-in was fast but they gave me the boarding card of another passenger, which ended in switching our luggage. A security guard in the hall had a military approach to me when I asked about lounge access, like nobody taught him good manners. Boarding and departure were late about 30 minutes. Cabin crew was nice, they served free drinks. Standard seat, enough space. Entertainment screen available with movies but no headsets provided.

Not Verified | Extremely rude cabin supervisor. I explained her that was pregnant and and needed cabin crew assistance to stow my hand luggage into overhead stowage. To what she replied with extremely aggressive body language “my male cabin crew are not your concierge boys”. I fly very often and it is scary to observe (as I am ex-cabin crew) how often cabin crew do not follow safety rules. It is scary and unpleasant to fly with them always.

✅ Trip Verified | Overall everything went well on the 3.25 hour flight to Dubai. A large meal was presented. The small entertainment screen however did not work. But flight was uneventful and arrived on time. Exceeded my expectations