Ural Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 19 reviews
4/10
No Skytrax Rating
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1/10

"I am so disappointed!"

(New Zealand)

Trip Verified | Moscow Zhukovsky to Tel Aviv. We booked the tickets for 27 August 2018 and have just received an email saying that the flight was cancelled and out trip postponed for 24 hours. That is unacceptable. Nobody is answering my email while calling the airlines is quite difficult due to time difference. I am so disappointed!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMoscow Zhukovsky to Tel Aviv
Date FlownJuly 2018
Ground Service 12345
Value For Money 12345
no
10/10

"The seat was comfortable"

(Germany)

Trip Verified | Kazan to St. Petersburg. At the airport we checked in. The staff was not so friendly they forgot to print our boarding pass. The boarding procedure was quick and organized. The purser welcomed us on board polite and professional. The seat was comfortable with much legroom. We got a blanket and a pillow on a 2h flight! Wow! When we reached the cruising altitude we got a sandwich wich smells very good. On time we arrived at our destination. All in all it was a amazing flight.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKazan to St. Petersburg
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"love to fly again with them"

(Germany)

Verified Review | St Petersburg to Moscow Domodedovo. The flight was suprisingly really great. Since it is only a 1,5h journey I didn't expect much from this flight. The flight attendents were very friendly and also spoke perfect english. They served a muffin alongside with tee or coffee and a drink (water, juice or a soda). The plane was very clean and tidy and the legroom was also pretty good. Even though the flight was fully booked there was enough space in the overhead compartments. The flight took off 5 minutes ahead of schedule and landed 20min early in Moscow. The online check-in worked perfectly and even though I booked a promo fare there was a checked baggage included. Overall a very pleansant and cheap flight with nice staff and a great on-time performance. Would love to fly again with them.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSt Petersburg to Moscow
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"good service we felt"

(New Zealand)

Verified Review | St Petersburg to Moscow. Our flight with MOD was canceled and we had to navigate virtually on our own through the Airport. Little support, but once we found Ural Airlines they were good. We had to pay for another bag, annoying, but still composed. Check in twice because of ext bag staff helpful and cheery, departure through gates fine. Good flight, with on board snack and coffee not expected. English instructions on board, good service we felt.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSt Petersburg to Moscow
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"crew were polite"

(Israel)

Yekaterinburg to Novosibirsk with Ural Airlines. They made me check my carry on bag for no reason as aircraft was half empty. This caused a 30 minute wait in OVB in a terrible bggage area (no WC, crowded). The flight boarded on time, but we sat 30 minutes past departure time without any explanation. A minute before we finally pushed back, the pilot said something in Russian, I understood one word "cargo" so the delay was probably related to that. However no English version for the reason. After takeoff we were served a sandwich with drinks which was OK. Crew were polite, and spoke English. NO IFE of any sort - seems to be the norm in Russia. I'm flying Aeroflot tomorrow, and hoping for a surprise with the IFE. Bussed from aircraft to terminal in freezing cold (-20c), while many jetways stood empty, but they must had their operational reasons.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSVX to OVB
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"they are not bad at all"

(Russian Federation)

I flew with Ural Airlines not very long time ago, and for a regional airline they are not bad at all. The aircraft seemed to be a second-hand one, watching at the seats of different textile, but it was clean, and without any tapes around the windows. The food was good enough, the only thing angried me, that there were no fizzy drinks available, compared to the last year's flight, but crisis, what can we do. The cabin crew seemed tired, but I could see passion in helping people, I saw how the cabin crew attendant helped one person to eat, who's hands did not work properly. This is actually the best thing I can mention in the cabin crew. The flight was straight away on time. Of course it is slightly worse than Aeroflot or S7 Airlines.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteUlan-Ude to Moscow
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

Ural Airlines customer review

(Australia)

PEK-SVX. Check-in was fine with minimal fuss. Extremely annoyed at the near 3 hr delay for take off with no explanation offered. Plane was an older A320 but in ok condition. Once onboard I was again disappointed to find most padding missing from seat and a lump under my leg that made the flight nearly intolerable. Luckily my wife was able to swap to a spare seat in another row and made some extra room for my son to sleep. The cabin crew were polite and quite attentive responding quickly to calls. The meal was not great but acceptable although strange that you had a choice of wine but no soft drink choices other than water or juice. I would definitely not recommend Ural Airlines to anyone unless you like airline lounges. I am writing this at SVX waiting for my return flight to PEK the delay on this flight just passed the 3hr mark. I wonder how long this one will be.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Ural Airlines customer review

DME-SVX . Check in quick at Moscow although I did arrive early and was surprised to find the check-in already open. Pleasantly surprised to find we were flying on a Boeing 737 rather than an old Russian aircraft. Service and aircrew nothing out of the ordinary but polite and courteous. Cold Meal provided even though the flight is only 2 hours - again a typical Eastern European meal not to everybody's liking but filled a hole when arriving late at night.
no
2/10

Ural Airlines customer review

DME-SVX. Arrived two hours before for our flight for Ekaterinburg to discover they had merged it with another to Chita leaving us stuck there for an extra three hours. When I finally found the Urals desk after 30 minutes of searching I asked why they had merged the flights. Well everyone does it why have an empty plane to Chita when we can have full one to Ekaterinburg. Makes sense so why have it on the timetable at all. Everyone does it she insisted. When I asked what we were supposed to do for three hours she shrugged her shoulders said 'Do what you want I don't care' When we started boarding they had put everyone onto a Il-86 and from there the service improved. The plane which was a bit worn but well looked after was big enough to accommodate our stroller in its cargo hold rather than the luggage hold and the cabin staff made an effort to be friendly and helpful. The food was superb and had a well thought out meal. There was plenty of reading material and if it wasn't for the attitude on the ground this would be a glowing review but the unannounced merging of flights the rudeness of the desk staff as well as getting into Ekaterinburg 4 hours later than planned spoilt an otherwise excellent flight.
no
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