United Airlines

We flew from IAD to BRU with United. (Boeing 777). Very nice cabin crew normal catering good flight. Flight was delayed but we got good information from the flight deck.

We took a business class flight from London Heathrow to Houston Bush round trip. On the flight to Houston the video screen at my seat my wife's seat and several other seats did not work at all. The flight crew tried to fix it but couldn't. They promised to have someone contact us for some credit. Never heard from them. On the return flight the seat would not recline the movies continuously skipped there was no music available and the food was awful. Flight crew tried to fix it. No luck. Flying BA from now on.

Very poor quality service. Lack of in seat entertainment on 5 hour flights even in Business class is simply unacceptable in this day and age. I was also refused access to a lounge on an international business class seat because my son in a wheelchair was flying economy on a school trip. Basic customer service would have seen the airline allow us to enter the lounge.

Why is it that United is the only airline that cancelled a flight from Denver to Omaha due to weather but all the other airlines going to and from Denver only delayed? Of course because we are having poor weather they can blame it on the weather which means as a customer we cannot recoup anything from them and we have to then wait until a pm flight when we are scheduled on the first flight out of OMA. I wonder how many times this airplane has been cancelled in the last couple of weeks it sounds as if this airlines has an issue with mechanical problems and only wants to bandaid the problem. I am all for a company making money but not at the expense of the customers who are paying their bills!

Flying EWR-NRT with Flight UA 79. Boeing 777. Punishing 14-hr flight in cramped seating condition. Everything about this plane is run down from seating to carpeting. Food is terrible and served in plastic tray covered with ripped aluminium foils. Breads are served out of bundles of plastic bags instead of bread baskets. What are we in jail? Ridiculous!

IAH-PTY and reverse. Pleasant staff decent food plane rather small for business class no musical options in entertainment system.

We flew from SFO to FRA and returned from OSL to SFO on UA. The service for these international flights was good the cabin staff helpful and professional and the flights on time. The seats in cheap economy were extremely cramped and offer little hope of rest. The flight over had a large contingent of passengers from the Indian subcontinent who did not take the hint to settle down and rest when the crew turned down the lights and yakked the night away oblivious to requests to quiet down. Not UA's fault but they could have been a bit more pro- active to settle these people back into their seats for the long flight.

TPE-SFO-TPE. Economy Plus. B-777 aircraft. United has become a very average airline. Economy"plus" seats are really not much better than normal economy especially if you can get regular economy seats near exits or bulkheads. Food was mediocre. Flight attendants were considerably older than other airlines and seemed to be worn out as evidenced by their indifferent and even sarcastic attitudes. Compare them to All Nippon for example where the attendants are super friendly and bend over backwards for passengers. The return leg was late out of SFO by about 90 minutes. The one saving grace for this United flight was the price which was significantly lower than other TPE-SFO non stops. So I guess you get what you pay for. Recommended for price but if you can afford it any of the Asian airlines offer better service.

I recently flew in the first class section of a United Airlines 757 from Orlando to Dulles (about a 2 hour flight). The only things to like is that I arrived promptly on schedule and my seat was larger than a coach seat. Otherwise there is absolutely no reason to fly first class on United domestically. I asked for a blanket and was told after some time that "the supervisor said we don't stock blankets on flights from Florida". Then less than 1 minute later a different flight attendant brought a large clear plastic bag full of blankets onto the plane and put them into a closet in first class! I'd just left Disney World and the contrast of the Disney quality of service versus United's was stark. I began to wonder if the safety and evacuation training for United employees is better than their customer service training otherwise you better hope you never need them!

YYC-IAH-MUC in Y. As an Aeroplan Elite I got premier access check in and boarding which was greatly appreciated. I also like that United seems to be making an effort to control oversized carry-ons. As a result both flights even the full flight to Munich left with all bags in the cabin. Planes were comfortable and clean (A320 and 764) with adequate room for my 5'8" self. Crews were generally fantastic a real surprise given United's reputation. I like United's boarding structure as it prevents a mad dash to board and worked very well making boarding easy and comfortable. Only gripe is food on 10 hour IAH-MUC flight- small dinner and then before landing a mini croissant and small fruit cup- This is what I usually get on YYZ-MUC but that is a 7 hour flight. I expected more on this longer route and can imagine that some larger passengers were quite hungry! Connection in IAH was also very easy no security screening required no bus or train either even though I had to change terminals. Very impressed!