United Airlines

Frequent traveler with United and other airlines. United has declining service reduced food reduced beverages at United Club frequent delays Service is mixed. Seems like constant crisis at the gates. Avoid them. Latest trip was DCA to ORD. Flight was delayed.

Flew from Hong Kong to San Fran and around the US in late May. I am not a fussy flyer at all and can usually go to sleep easily. I am also an Aussie meaning I am used to the 'service' Qantas provides. However after my experience with United I am going to go easy on Qantas. I'll start my review with - "wow". It actually takes more effort than less to be as terrible as United. From the no entertainment system on-board (standard I'm told on a 12 hour flight) terrible food (I live in Asia and I know what bad food is) multiple gate changes (5 in total in 1 hour) and 2 hour delay (no apology). Then there was the possibly the rudest individuals I've ever met posing as flight attendants. They were not only dismissive cold and patronising towards guests they actually made the whole flight a tense and uncomfortable environment. In summary I don't understand UA's play. They act like a‘low cost airline. Your people are your business.

I recently completed 3 trips on United DEN-LGA and EWR-DEN with 5 out of 6 segments in First. Overall the product is decent for domestic first class. Crew on all 6 legs were generally very friendly and chatty with the passengers (all were DEN or SFO based). They worked the whole 4 hour flight and were constantly refilling glasses. Food was a little bland but was served well along with fresh baked cookies. Problem is inconsistency in on-board products with old CO aircraft having in seat TV and UA aircraft with old overhead monitors. Some aircraft's with WI-Fi and some without which makes it difficult to work. Of the 6 flights 3 were right on time with early arrivals and 3 were delayed 45 minutes mainly because of ATC issues in NYC area.

Sheer incompetence to deal with cancellations. First they do not communicate them. Secondly the staff are rude and never apologizes for the inconvenience caused. Thirdly they are unable to get you onto other flights in a timely manner. How is my experience? I haven't been able to start my trip yet. A 48 hour delay so far. Two trips to the airport. Two hours on the phone. And six hours waiting in line to get a new flight plus two more to get the luggage that had already been checked in. I am trying to go on a vacation of seven days that has already been reduced to five after having paid over $3000. I am a seasoned air traveler and have had many flights cancelled in my life. But I have never come across such incompetence and rudeness. Never again.

Travelled with United on 6 flights from 23/05/2014-08/06/2014 Heathrow to Las Vegas to Hawaii and back. On the 6 flights we were only fed two meals from Heathrow to Houston and Washington to Heathrow. We queried this with the customer services and were told in Washington that they do supply food on interior (domestic) flights shame we were not informed of this before we flew with them. We changed our flight from Newark New York when we arrived at Heathrow at the start of our holiday because they asked us if we would obviously New York was overbooked which resulted in us missing our connection to Las Vegas. They were unhelpful at Houston and put us on Standby. We thought the cabin crew were scruffy unhelpful and lazy. I asked for a small bottle of water to be told that they did not have enough so could not give me one. They did serve enough drinks on the flights so what were they doing. I will never fly with them again.

We flew from IAD to BRU with United. (Boeing 777). Very nice cabin crew normal catering good flight. Flight was delayed but we got good information from the flight deck.

We took a business class flight from London Heathrow to Houston Bush round trip. On the flight to Houston the video screen at my seat my wife's seat and several other seats did not work at all. The flight crew tried to fix it but couldn't. They promised to have someone contact us for some credit. Never heard from them. On the return flight the seat would not recline the movies continuously skipped there was no music available and the food was awful. Flight crew tried to fix it. No luck. Flying BA from now on.

Very poor quality service. Lack of in seat entertainment on 5 hour flights even in Business class is simply unacceptable in this day and age. I was also refused access to a lounge on an international business class seat because my son in a wheelchair was flying economy on a school trip. Basic customer service would have seen the airline allow us to enter the lounge.

Why is it that United is the only airline that cancelled a flight from Denver to Omaha due to weather but all the other airlines going to and from Denver only delayed? Of course because we are having poor weather they can blame it on the weather which means as a customer we cannot recoup anything from them and we have to then wait until a pm flight when we are scheduled on the first flight out of OMA. I wonder how many times this airplane has been cancelled in the last couple of weeks it sounds as if this airlines has an issue with mechanical problems and only wants to bandaid the problem. I am all for a company making money but not at the expense of the customers who are paying their bills!

Flying EWR-NRT with Flight UA 79. Boeing 777. Punishing 14-hr flight in cramped seating condition. Everything about this plane is run down from seating to carpeting. Food is terrible and served in plastic tray covered with ripped aluminium foils. Breads are served out of bundles of plastic bags instead of bread baskets. What are we in jail? Ridiculous!