United Airlines

What a ridiculous flight. My husband and I had to first had to wait over an hour to check our bags from Colorado to Alaska. Then our flight was over an hour late because of delays loading luggage. We missed our connecting flight and we had to wait in Anchorage with our three month old son for 8 hours. We didn't get a meal voucher or anything. The staff that worked for United told us that we weren't entitled and it was too bad. They gave everyone free movie on the plane but my husbands didn't work. I had already paid for a movie so it didn't matter on my screen. Will not be flying United again.

United looks appealing simply because it offers more choice and times. In previous years it has been my first choice. Each time I was hoping the problem was just a fluke. The last 3 United flights all had huge delays and poor handling of the situation. The delay was not reported until after boarding time and passengers were not assisted with missing their connecting flight. Staff were rude and the planes were not very clean. United has grown too big to properly handle itself. If your looking for quality not quantity United is not the airlines to pick any more.

NRT-SFO upper deck B747. Check-in was quick and easy going. Avoiding UA depressing lounge went to ANA one which was not so so better. Wines not good. Food really uneatable (chicken). Desert: high calories ice cream with artificial flavor dressing. All of this to be avoided by healthy persons. Nice IFE but much more limited than on B777. Old seat but much more comfortable than B777 ANA's.

SFO-SAN. B737-800. Everything fine quick and easy but luggage did nor make it. It arrived two flights later. Mysteries of UA/SFO.

I flew BFS-EWR on November 3rd and returned December 3rd 2014. United is one of the worst airlines that I've ever travelled with. IFE was broken on both flights the cabin crew were indifferent and some were down right nasty the food was horrible. I will never fly United again.

Flew to Cancun in early December from NYC. To return to NYC we arrived at the airport in Cancun more than 2 hours before flight to find the United service desks in complete chaos. The line to check in stretched the entire length of the airport. No one was sure if they were on the right line as the signage was very confusing. No other airline had such problems. Very stressful and unpleasant. Will not fly United to Cancun again.

I recently returned from a round-trip from Charlotte-Rochester NY with change of planes in Dulles on the outbound and Newark on the inbound. The trip was fine. Flight attendants on all flights were very professional. Ticketing crew in Charlotte and Rochester were nice. I used the lounge in Newark and was pleasantly surprised. Food was limited to snacks but that was to be expected (why US airlines do not have lounges with food selections akin to those of international airlines is beyond me). But two unexpected plusses were the presence of showers (which I did not use) and free alcoholic beverages (albeit of limited varieties). Still the lounge was a pleasant alternative of the hub-bub of Newark. I am a fan of propeller planes and was not disappointed. Both flights in and out of Rochester were on props. I will fly United again.

The first leg of our flight was substantially delayed so when we landed in Houston there was no time to eat. Had we known that the next leg was also going to be delayed we would have just delayed boarding and grabbed something. From Houston to Aruba the flight attendants were unfriendly and cranky. They began to offer food for purchase only to find that there was only enough food for the first 1/3 of the plane. On this long flight they only came through the cabin once for beverages. A week later found us at the United counter because one member of our group of three had mysteriously been dropped from the reservation. It took over an hour to get United to see the error. Then of course the flight from Aruba to Houston was delayed but at least we didn't have to wait on the plane this time. Flight attendants were at least cordial and offered beverage service twice. They offered food as well but we had learned our lesson and ate in Aruba! Late getting into Houston so had to run (again) to catch our next plane for our final destination. The gold has definitely worn off the United name it's just sad that they have taken Continental (which I used to love to fly) down with them.

Right now sitting at LAX on the taxi way for 40 minutes waiting for gate to open - ridiculous. This is after 5+ hour flight from Lihue HI. This is very poor management.

Hong Kong to Newark in Business Class. Good flight attendant and a very comfortable bed. Unfortunately the Fasten Seatbelt Sign came on at least 8 times during the 14 hour flight and many times for the smallest turbulence which most passengers ignored. However a very loud recorded message came on every time that said "Ladies and Gentlemen the captain has turned on the fasten seatbelt sign please make sure your seatbelt is securely fastened". Because of this announcement I could never sleep more than 90 minutes at a time.