United Airlines

With so many carriers to choose from why would anyone fly United. We flew from San Fran to Boston and were never offered a glass of water. There was no entertainment offered. On the flight out it cost $7.99 for DirectTV and it was not worth it. The 'food' offerings were terrible (Pringles? Trail mix?). There is no leg room and seats barely recline. Is this airline for real?

We set out from Omaha NE approx. 6am to arrive in Kona HI on Feb. 5th at approx 2.30pm. We had connecting flights in Denver and LAX. We sat on the runway in Omaha for 1.5 hrs with maintenance issues and paperwork past our connecting flight departure time out of Denver. At Denver they shuffled us back and forth between customer service and the boarding gate finally they ended up booking us on a flight to Oahu then Hawaiian Airlines to Kona. When we arrived in Oahu they had no record of us saying United did not have us booked to Kona. After waiting for everyone to board they were able to get us on. We arrived in Kona approx. 6.5 hrs after we expected to missing a 1/2 a day of our vacation time any activities we had booked and no luggage! Our luggage arrived about 11pm at night. Our return flight was not any better. We arrived at the airport early and was told they had a flight leaving shortly and room on it. With our Kona bound experience we thought it may be a good idea to have more time. Before we boarded they had hydraulic problems and the flight was delayed. We were told our tickets were gone for our originally booked flight. So we waited and for once we made it in time for our connecting flight to Denver until we boarded the plane and the starter went out on the plane they brought it back in fixed it but not before we missed our connecting flight from Denver to Omaha. By now we were wondering if this was normal for United? At Denver again we were shuffled around until they finally found a flight into Omaha for us. Our flight experience with United was well below satisfactory levels. The maintenance issues should be a concern for United. I wonder what their Preventative Maintenance plan looks like if they have one at all and or if they should reconsider their Union as paperwork should not take that long. Not sure we will ever Fly United again. On the positive side we made it there and back!

I have never experienced such horrible service as I did this past weekend. I purchased my tickets on Jan 30 2015 for a trip on March 8 2015. Arriving at my destination was a pleasant experience the return was horrible upon receiving my boarding passes I did have a seat assigned in which when I bought my tickets I choose my desired seats. All of this occurred at the Washington Dulles Airport First of all I did not have a seat due to no seating being assigned to me and was told I may not have one due to overbooking. The flight ended up being cancelled due to the crew being late so therefore I was not able to get home because no other flights were being booked for my destination. Spent the night in the airport and when I did reach my destination the next morning my luggage had not yet been shipped. This is terrible service being that this was my first time using United.

This was my first time flying with United. I took a trip from Kona HI to Salt Lake City UT. After 30 minutes and not taking off we finally discovered the fuel pump was out. Problems happen so that wasn't an issue. But they continued to have us sit on the airplane for 3 hours and got upset when people stood up even though the plane was not moving. After the three hours they confirmed the flight was canceled. They set everyone up with a hotel and a new flight which was excellent. My next two flights were delayed for over 25 min of the original take-off time making people rush if they had a connecting flight. I was not at all satisfied with how the trip went. My one day of travel turned into three days. On the newer planes the seats were comfortable. The staff were always well mannered and helpful. The food and beverages were good and the inflight entertainment wasn't great but there were a few options on the bigger planes. The small planes only had magazines which are not entertaining at all. I would not recommend United to anyone I care about.

Flight 1570 to Tampa 3/2/15. It is absolutely unacceptable to make everyone board and say final boarding call almost half an hour early and then not have the plane prepared with food and beverages and make us sit on the plane waiting for food. Still sitting here when we should have left an hour ago. Why would you not have what is always needed on the plane? It's not a surprise. Why do we need food and beverage when the flight is 2 hours and everyone wants to leave without it? This is poor service poor planning and poor management. We will not be flying United anymore. I have never had this issue with such a short domestic flight. Unfortunately we had to fly United because we had to travel for a funeral and these were the only flights. Now we just want to get home but now we can't because we need stale pretzels that someone may want to purchase and no one can prepare or tell time. Never fly United the Unfriendly Sky's.

Houston to Tokyo in Business Class. Five hours before landing in Tokyo when most people are sleeping the fasten seatbelt sign came on and the following recorded announcement was made very loudly. "Ladies and Gentlemen the captain has turned on the fasten seatbelt sign. Please return to your seat and fasten your seatbelt." I can't imagine anyone being able to sleep through the announcement. I was never able to fall asleep again during the flight. Can't United find a better way to alert passengers to the fasten seatbelt sign like a message on the television screen? Many United pilots turn on the fasten seatbelt sign when they need to use the toilet so it does come on a lot. Otherwise the food wine and entertainment were excellent and the seat made a very comfortable bed.

Economy FLL-IAH-GRU-IAH-SFO - typical USA airline nothing special space between chairs is minimum service is the bare minimum. SFO-ICN paid 500 dollars for an upgrade plus some miles and it was worth it. Sat on the business class on the upper deck (B747) really needed for such a long flight. Service was good. Scores would be much higher just for this part of the trip.

We traveled from the United States to a resort in Punta Cana. On the return trip our flight was delayed out of Punta Cana by an hour. This created a very short window of time to catch our connecting flight in Philadelphia. A plane was too close to the baggage area which delayed our bags and caused us to miss our connecting flight. We were then told there were no other flights that evening. (It was 8.30pm). The next available flight was at 9.45 the next morning. We were then informed that since the delay was because of "airport traffic" United was not responsible for paying for a hotel room for us-she did provide us with a pink card that would allegedly provide a cheap rate for us. After calling the number on the card that this upstanding United Airlines representative had so generously given us we learned that the nearest hotel we could stay at was 50 miles away. We were fortunate to find a "Parking Spot" driver who took us to a nearby hotel where many other stranded United Airlines customers ended up that evening. I hope to never have to give another dime to United Airlines and have told the travel agent to avoid them if at all possible.

I flew from Puerto Vallarta (PVR) to DC with a connection in Houston. There were literally thousands of people waiting to check in to United flights in PVR with lines stretching the length of the entire terminal. Only four check in desks were open one was even closed. There were no announcements and a United rep went through the lines asking for passengers on the next flight only once. Flights out of PVR were delayed by as much as 2 hours or more. There was no help in Houston for people who would miss their connections. I arrived at my gate just before the door closed and the sullen attendant at the desk refused to ask permission for me to board. A few minutes later the door even opened to let out a passenger who had been checked into the wrong flight and the (now two) attendants refused to try to get me on board. This was the last flight out to DC and as a result I had to stay overnight in Houston. All told it took me 26 hours to travel from PVR to DC entirely due to United's incompetence and non-existent communications. A true nightmare.

We booked a flight from BWI to IAH for 2/22 at 7.10 am and were scheduled to arrive in Houston at 9.45 am. Instead we did not arrive until about 8pm. It was an all day ordeal and we lost an entire day of our vacation. United had mechanical issues on flight 234 but after many delay announcements it took them until about noon to cancel the flight. We sat on the plane for a short while then for many hours in the airport until they cancelled it. Then we had to go all the way back out to check-in to wait in a line for about another 2 hours to be told there were no flights at BWI to Houston that day. United employees were few and far between not nearly enough to handle the re-booking of an entire flight. Eventually we were bussed to the Dulles airport for a 4.30 flight to Houston. We were not given any food and United employees were short-tempered and quite helpless. I heard other passengers say they received food vouchers so I couldn't help but wonder why we were not given anything. Maybe it was because we were Travelocity customers rather than direct customers with United or maybe it was because we were very easy and never mouthy or difficult with anyone. On our flight from Dulles to IAH I was seated in a middle seat separated from my husband which was very difficult because of all the turbulence and my motion sickness. Our experience with United when flying back started out much the same - computers down very long lines and few United employees to help. After check-in the process finally improved and our flight back to BWI was smooth and uneventful.