United Airlines

Recently flew SFO-IAH-EWR then EWR-ORD-SFO. First class cabin every flight. United's 737-900 series aircraft are nice but the leg room provided hardly warrants first class. Wifi failed on every leg except SFO-IAH. If you navigate off the personal entertainment offering to wifi it is impossible to get back. So if the wifi fails - which it often does on United - you have nothing. Meals were improved over past on a couple of legs the same poor food as on the others. Wines still bad. Boarding ridiculous as Group 1 is now huge with no preference to First Class. I've flown the airline for years because of its dominance at SFO but take other Star Alliance airlines when going overseas. United had delays on both parts of return whereas others I knew on Jet Blue out of JFK (down a runway) got out on time. May be time to give up my 1K and go elsewhere.

I had my first and hopefully last experience with United Airlines this past week. I flew round trip to Orlando with a friend for spring break. Our flight down was delayed three hours because of weather which is admittedly not United's fault however we missed a connection in D.C. and had to fly standby on a later flight that put us at our destination 6 hours after we were scheduled to arrive. The return flight was the real terror though. Our first leg from Orlando to Chicago was fine except for the airline insisting on checking our carry ons through to the final destination. Once in Chicago we were told our flight to Burlington was delayed due to mechanical problems. Eventually we boarded the flight an hour late and took off. We then turned back and circled O'Hare for an hour and a half due to mechanical problems before making an emergency landing and having to get off the plane. They then cancelled that flight after leaving us sitting for two hours while they tried to find another aircraft. At that point I was told there was no way to get me to Burlington before Sunday night (my original flight was Friday morning). I tried to book a flight to a nearby city and was told it was impossible to fly anything other than standby. I was booked on a confirmed seat to Albany for Saturday morning and tried two standby flights Friday night. My friend made it out but I ended up in the airport overnight (I was not offered accommodation). When I went to board my flight Saturday morning they informed me that there had been an error and the flight was overbooked. I was bounced from that flight and booked on one departing in the afternoon. The afternoon flight was cancelled due to mechanical problems and I was unable to get out until Saturday night at 11 pm. After all that they refused to even consider shipping my bag until I had landed in Albany (it had been shipped to Burlington on Friday). It is now Monday and I still have not received my bags. Their customer service is unfriendly unhelpful and refuses to let you speak to someone in charge. I will never fly United again and I discourage anyone from doing so unless they don't mind spending hours in an airport without their luggage.

Business seats not up to international standards. The row of 4 seats in the middle feels like a dormitory. Excellent that an airline would invest in such sub-standard seating. United is my last Star Alliance choice for international travel.

I booked my trip from UK to Florida via Newark over 8 months ago. I did not realise that the flights would be regularly cancelled or changed. First flight out of Manchester was 3 hours delayed because of staff shortage. Last flight out of Fort Lauderdale was delayed by 4 hours leaving us 30 minutes to run to gate for the flight back to Manchester. There is only one flight a day and we felt we had to make it. Most of staff were not interested in helping us. The whole United experience was a nightmare not the dream holiday we planned. Also the inflight entertainment did not work in my seat.

Arrived at Calgary Airport only to find out our plane which was coming out of Denver was delayed over two hours due to weather. This will put us in Chicago too late to make our connection. This means we cannot fly out till the next morning. United will not give us a voucher for anything because the delay was not 4 or more hrs. I looked at Denver weather radar and there is no bad weather. Gate people keep saying bad weather. Maybe there was down the line but not in Denver as they are insisting. So they don't have to supply vouchers for this late leg. The week prior I was booked on flight out of Houston. They had to change equipment then we were told it would take a few minutes to do the 'paperwork'. Two hrs later they finally finished. I like being informed and being told the truth. Will not fly United anymore.

I recently flew United from Shanghai to Chicago on B747-400 in Global First seat 2A. This airline is a disaster. First the boarding. Group 1 which includes first class had about 90 people in Shanghai with the line stretching down the corridor. In fact there were more people in group 1 than in group 4 or 5. So much for First Class. The front cabin of B747 is old and dirty. Seat 2A has more privacy than most but overall the first class cabin is tight with very little privacy and people on top of each other. The seat is long and comfortable and you can sleep. The flight attendants…- one was pleasant and the other really did not care about anything. The food was horrible cold appetizer awful salad. The food lack warmth/taste/presentation. Breakfast was down right disgusting. Maybe this is because on the way to China I flew with ANA and the service is excellent and incomparable. Flying United is not really a first class experience in any shape or form.

I was very hesitant to fly United again for my family vacation. The first time I flew United I ended up sleeping in the airport when my flight was cancelled. The second time I had two delays that left me on the runway for two hours each. Today I am done. I will never fly United again. Right now I'm in Houston. I was supposed to be in Florida two hours ago. Instead my family of three is sitting in a hotel room with a 4 year old who can't sleep.

25 Jan 2015 UA993 (LX3218). 1 Feb 2015 UA992 (LX3219). I swore I'd never fly United a couple of years ago this time I didn't notice the flight was operated by United. Horrible experience. Delayed for 2 hours as always. For 9 hours flight they serve very little food cold and bad quality. Rude attendants. No legroom uncomfortable seats everything is wrong with United. I know learnt to always look very closely which airline the flight is operated by.

I booked a flight to Bahamas through United and it was their Silver Airlines. My flight over was late and coming back the plane had 20 plus passengers and we were all checked in and they delayed our departure. We all missed our connecting flights. There was no apologies no explanations. We were to depart at 2.25 finally getting off the ground at 6.25. Since I was heading to New England there were no seats and I had to purchase a new ticket on a different airline and could only get to Hartford. That ticket cost me $600 and I am very upset with their lack of customer service. My advice don't fly United Silver unless you have make your flights a day apart. This company didn't apologize and kept us in the dark.

GRU-EWR-LAX r.t. in BusinessFirst. Wife and I sat in center row (2-1-2 configuration) so had lots of room. I was dreading being in the first row since when I'd been in a similar configuration before people stepped over my feet all night to get to rest rooms but now the seats are "suites" so no problem. Very comfortable fully lie- flat seats. Food was actually pretty good. Service good. Nice array of films. We chose United for this trip due to price but were pleasantly surprised by how nice it was. Only two bags up to 70 lbs. each even in biz (some airlines allow 3) but overall we were happy. All of our flights were calm but if there was any possibility of turbulence I'd want the announcement to fasten seat belts to be audible to all even those asleep not just on video screens (as one reviewer suggested).