United Airlines

United changed our outbound flights to our vacation destination so we missed 1/2 day vacation. Return, cancelled our flight from Newark to Detroit. Yes, gave us a room, and a whopping $14.00 for food and booked us on a flight to get us to Detroit 24 hrs later. Cost us additional parking, 1 full day of eating in airports, and a full day not spent with Family as planned. I will never again fly United if it is up to me.

Excellent service in PS. Seats were comfortable. Entertainment system was the best I have seen, and wish it were available on all United flights. Ground crew at JFK and LAX were courteous, professional.

You just spent $1800 on a Economy R/T flight to Spain. The initial snack was a small piece of cheese and two crackers. The meal hours later was bland tasteless turkey loaf, canned over cooked green beans, puree sweet potato, brick mango sorbet. Remember you paid $1800 dollars for this. 2 hours out of SFO on the return flight breakfast was served. A small sandwich arrives. It is extremely cold, practically frozen. One small slice of cheese and ham. Interestingly the outer wrapping states: warmable! Remember, this is a $1800 flight. Few fellow passengers are thrilled with this breakfast treat. What is wrong with this picture? Would you fly United if this happened to you?

First flight from Tampa to Houston was delayed by only a few minutes. But by the time we got off the plane to run down to our connecting flight, we were alerted (via the schedule boards, not staff) that our flight to Portland suddenly had a 4.5 hour delay. It was 8.30 by this time, so by the time the plane had arrived (late) and let its current passengers disembark (which was not guided), they made an announcement that there was no flight crew for the plane and that the flight had been cancelled. What kind of company works this way? A completely full flight, not only shows up hours behind schedule, but all of the sudden has no crew? Complete blasphemy. Rude attendants. And not to mention lack of organizational skills. Never planning on flying this airline ever again, even though I signed up for their loosely promised rewards system. Not to mention the maze of an airport we got lost in just trying to find a taxi! Absolutely terrible.

A very enjoyable flight in Business Class from YVR to SFO. We had priority check in, which was great as the economy queues were really long, thus we were given much more time to spend in YVR airport. However, I was a bit disappointed that Business Class passengers didn't have a priority security check lane in YVR. The seats were wide and legroom was great for a 2.5 hour flight. We were served a pre-takeoff drink and then a two course meal, which consisted of mushroom soup and a beef salad/egg chicken sandwich. The cabin crew were friendly and I couldn't really ask for more on this flight. We had Personal TV's on the flight and a wide range of newly-released movies. Wifi was available but I did not use it. We had 4 checked bags and they were one of the first to come out due to priority baggage, and helped us make use of our limited amount of time in San Francisco. I will definitely fly this route again on Business Class with United.

This is probably the worst airline I've flown. No entertainment, only a drink and peanuts and the worst service I have seen. The seats had little legroom and were very uncomfortable. This was a very disappointing experience, and I would not recommend this airline short-haul.

I am sitting on the floor at gate 52 as a standby with my family to get on the plane. My 6 year old son is laying on his father because there is nowhere to get a proper rest. I understand the weather has been bad in Denver but we were in the customer service line for 2.5 hours after we missed our connecting flight due to the flight being diverted to Cheyenne Wyoming due to need of fuel and to get back to Denver airport took additional 2 hours. Everything was shut down by the time we were done with customer service and all hotels were fully booked, mind you its 12.00 midnight, how to get transportation to any hotels - no such arrangements were done by the airline. I did not mind paying for hotel out of my pocket but at least give proper directions or some guidance to help the people who were diverted not only due to weather but also due to low fuel. The hostess was so rude when my son asked for some water and was sent to his seat and told that they would be serving in few minutes. My 6 year old had been asking for water since we sat down on the plane, and only asked over 50 minutes. Total disregard for a little child.

Stuck at Chicago airport waiting, and waiting, for my flight to Toronto. I will be bypassing United's cheap two or three-leg fares in future. In fact, I will be bypassing United altogether. Totally unreliable. Each of my three flights in the past 12 hours has been delayed extensively.

The ticket was quite cheap. But the price you pay for that is a three-leg journey. Reading United reviews I was worried about on-time departures and making connections. Sure enough. United was late leaving Salt Lake City, late leaving Los Angeles and I will miss my connection in Chicago, arriving much later in Toronto. Its just as well I didn't check in luggage. There is no such thing as a cheap ticket.

On our connecting flight they had to change the plane and 46 people lost their seats. The lucky ones who did not lose their seats ended up having a seat change. They boarded over 30 minutes late. My husband and I were separated because they allowed other passengers to take our seats. When trying to get seats near each other the stewardess didn't even attempt to fix the problem and basically told us that we could take a mother away from her kids to sit next to each other. Poor customer service, terrible timeliness, and complete lack of communication and urgency. If I could give this airline a zero rating, I would.