United Airlines

I was never so angry and heated in my life. First of all United Airlines had me sit there from 11 am and kept delaying even though the weather was fine in both locations. Then they told us that they were waiting for the crew - then leaving - and then by 4 they just canceled my flight home. I had to wait in line for 2 hours even though I was the 5th person in line, because 3 ladies were helping only one person at the time and the 3 ladies were rude to customers. I was put on standby but luckily found another flight to get home. When on that flight the flight attendant told me that there was another flight to Buffalo canceled due to the same reason of not having enough staff. Really United? How do you not figure this out in advanced! Very disappointed, better off spending the money and going on a different aircraft.

We flew United Airlines to Honolulu from Heathrow via LAX (connecting flights 2 hours apart), later from Honolulu to Seattle via San Francisco (connecting flights 2 hours apart), later San Francisco to London Heathrow via Chicago (connecting flights 1 hr. 24 hours apart). It was our first time with United Airlines. Every flight was on time, connections easy due to the helpfulness of ground staff. During the flights the attendants were helpful and friendly. The food was so-so but we don't expect gourmet on planes. Due to the duration of some flights we had upgraded to Economy Plus seats, a must for longer journeys, and we had gone online to select our seats as soon as we received booking confirmation - go for the exit seats within your booking class of seat for 2-3 times the leg room of others in the same class. I have seen complaints from somebody who turned up at check-in and expected to get four seats together for his family and complained when they weren't available. Do it online to avoid problems. I sympathize with people who have had bad experiences, most of which are totally unacceptable, but felt that we saw a different side to report and show it is not all negative. We have no ties to, or preference for, United Airlines or any other airline, and hope our 'luck' continues regardless of who we fly with. To those who have suffered, may your future journeys be as trouble free as ours was.

Having only flown United Airlines a few times on this route I never really took notice of the service provided. However this time it occurred to me that United Airlines are in a time warp that goes back to the late 80's. Their inflight customer service, food and entertainment are so poor that they lag behind other airlines by years. Wake up United, get into the real time and update.

Dublin to Kona via San Francisco with United Airlines. We had six flights and they were all on time with no hassle. Check in staff were efficient, planes were comfortable and clean, the food was airline food so I would suggest bring your own food. Cabin crew were efficient - not very friendly but they got the work done. All flights were full and they offered to take cabin bags free of charge in the hold, despite Cabin Crew telling passengers to stow large bags overhead and small bags under seats - people just do not listen. I would fly with United again.

United Airlines from London to Orlando via Houston, and it was fantastic. Our flight was on time both flights, plane comfortable, food nice, entertainment the best we've had. We will fly again with United.

YYZ-IAH-LAS On United Airlines in First class. CRJ-700 on first leg with excellent attentive service and dinner flight on a Boeing 757 on 2nd leg out of Houston. The dinner was surprisingly excellent (thai chicken) and service was superb. Hopped to Reno on Southwest which is the only direct carrier from LAS and is fine for a short haul. Returned RNO-DEN-LAS again on United and was again amazed at service on both flights. Dinner flight (Buffalo Chicken Sandwich) from DEN not as good as out of IAH but better than average and better than I remember Air Canada dishing out domestically.

FRA-ORD was the return leg of an ORD-FRA flight 11 days earlier that had to turn back to Chicago due to failure of a navigation component. United staff handled the situation efficiently, arranging a hotel for the night, meals, etc, then put on a flight the next day. On the return flight we had the same flight attendants and shared smiles and recognition. Both flights had good service, no hassles. All-in-all, kudos to United for taking good care of us.

I have been saving up my airline miles for the last two years to use on a trip for my husband and I. I thought I had plenty of miles to get us two tickets. We weren't even going across country, staying on the same coast. They took 35k miles + $86 for just one ticket. And the only options in seats you get are all the way in the back, unless you want to pay extra to "upgrade" on an old uncomfortable aircraft. And don't forget I pay a $95 annual fee! What's the point of being a club member again? United Airlines program is less than satisfactory. It's misleading and I feel like I got scammed. The worst program I've ever used. I think I'll go back to Alaska Airlines.

I print my boarding passes to find out they changed my flight departure with a 30 min connecting time from a 50min initially! No notice, nothing - just changed it. I spent then another hour on the phone to switch it to a different time only to be told "oh 30mins is a decent time to catch it". Had to tell her while booking the flight it said the flight was overbooked. By the time I run to the connecting flight I will have no seats. Finally I convince her to switch it. I had initially booked a window seat. Told her specifically to book the window seat again. She agrees, and I get the email only to see its the middle seat. I asked again is this the window seat and she said yes. Went online to double check it, she did give me the middle seat. Then tells me there are no seat available! This is not the first time. This is the final straw!

Horrible choice for passengers with disabilities. I called to ask what their procedures were for requesting a pre-board, and after 45 minutes of being routed from place to place and being asked to provide unrelated information, I was told that I would need to prove my condition before my question could be answered. I spent nearly $600 to change my flight to another airline and will not fly United again.