United Airlines

Used United for a recent trip to USA - starting from London to Boston, plus some internal flights to destinations (with stopovers). The timing of all flights were impeccable, and the airline staff were friendly. Customer service was good. Flights were of varying quality - some a bit cramped. But in general, they were fine, with decent food.

Flew United Airlines from Ottawa to Chicago. Friendly flight attendants, clean airplane and flight was on time.

I found myself on a United flight bak to London by accident recently after British Airways had to change aircraft from an A380 to a B747 which meant they had to re-book quite a few passengers onto alternative flights. I must say when I heard I was going back on United I was pretty disappointed as I've always thought of them to have a pretty mediocre reputation. However, I think that mainly applies to their domestic US operations. Perhaps because my expectations were low, I was pleasantly surprised. I think I ended up in United's Premium Economy, Economy Plus. The main selling point here being the extra leg room, which I have to say was pretty ample for economy class. The staff both on the ground and in the air were excellent, very friendly and professional. The inflight entertainment was so-so, but comparable in many ways to that of British Airways on my flight out. There was very little choice in the way of films and TV shows.Many of the TV shows only seemed to have one or two random episodes available to watch.The screen was pretty small though and it was really tricky to select the required item on the touch screen. The cursor kept on hovering over the wrong item. Although annoying, on a 7hr flight it did the job. The food was pretty mediocre I have to say - like a deeply budget ready meal. I know airline food is never going to be that great, but compared to other long haul flights i've taken recently with the likes of Cathay Pacific and even BA, it was pretty bad. Also, the wine on offer was from a juice carton which was ominous - it tasted like it was from a juice carton too. Not sure they'd be my first choice in the future, but not as bad as I was expecting. For the 7hr journey across the atlantic it did the job.

Terrible customer service, and they really just want to find any possible way to take your money. I had to switch a flight for work for personal reasons, and got charged a $200 service fee plus some other $35 fee that seemed inexplicable. I got the $35 taken off, but the $200 service fee for changing the flight is outrageous. I usually prefer to fly Southwest when I can and I have never had much of an issue with United Airlines before, but I definitely will be looking at them through a different lens now.

Very smooth experience on-board with United on LAX to LHR route. Having wi-fi was a priority for me, and I had connectivity throughout my United flight. There was also a power outlet underneath the seat. The quality of food was really good and exceeded my expectations. United has a vast selection of Movies and TV shows on international routes. The only part of the "United experience" that I am not a fan of is the boarding area of Terminal 7 at LAX. It is small, congested, fewer seats, and doesn't have as many windows from which you could enjoy the views outside. On the bright side, United is planning a major upgrade for Terminal 7 and 8 at LAX.

Excellent United Airlines flight between Chicago and Tokyo-Narita on October 26. Very professional, polite and friendly flight attendants who were attentive to us, since we travelled with a small baby. Excellent vegetarian meals. The entertainment system didn't failed in the middle of the flight.

Excellent flights from San Francisco to Sao Paulo via Chicago and back. All flights on-time. Crew were friendly and attentive. Food was edible. Seat back in-flight entertainment was extensive. This was my fifth long-distance international flight with United this year, and I haven't had a single delay or problem on any of them. I think some people have unrealistic or outdated expectations of what air travel is like these days. United fulfilled all my expectations.

Flight from BQN to EWR was nothing out of the ordinary but it was comfortable and uneventful, even if it was a red-eye I would've liked some sort of refreshment or meal offered for free for a 4 hour flight. Or at least entertainment options. Flight from EWR to PVG a pleasure, flight on time, ground staff welcoming and helpful. Cabin crew was always willing to serve. Free beer that made the trip easier, also United has a 3 course meal for international long haul flights. IFE had a big selection (and the complete 007 film library as something special for October).

Worst airplane for long United Airlines flight and Horribly cramped. The plane is designed to cram in as many passengers as possible regardless of comfort and convenience. There are only 2 lavatories and the doors swing into the aisle. Absolutely stupid design. People are backed up in the aisles and the crew is impeded from serving. The crew detests this aircraft too as they can't do their jobs. Also there is very little leg room. My husbands knees were hitting the seat in front. There is no pouch to put your book or newspaper in. All end up on your lap or the floor. I will avoid this type of plane in the future.

Flew to Vancouver September 14, 2015 to visit my family. As I travel quite a bit I was impressed with the service and the friendly manner of the Flight Attendants. My return flight (September 21st) was one of the best flights I have had in many years. From the moment I stepped on the plane I was greeted by friendly staff who were joking with the passengers and eager to help those with their luggage. Even one of the pilots stood by the entrance for a few minutes to welcome boarders. Service was terrific and we were updated regularly on our schedule, route and time-lines. When de-planning once again the staff were helpful and friendly.