United Airlines

First Class, Seat 4-D with United Airlines, comfortable seat, middle solo row, AVOD screen nice size and good selection of movies and programming. Aircraft was clean however my game controller was jammed and did not work, could not be repaired in flight. Good on time performance. Before departure first class flight attendants eating while boarding process. No service until almost 60 minutes into flight. The meal served, Dim-Sum was the worst I have ever had, dry and tasteless. Flying United is always a gamble and the service by the cabin crew was extremely poor and not attentive.

I just tried to make a reservation with United Airlines. It has been years since I have flown with them because they were so awful then. It appears they have muscled out JetBlue and Virgin for this direct route. And they know we have little alternative to flying with them. I tried to make two reservations. They say on the website to call to request certain things. I called. I stated my request. They said please hold - then they put me on hold for 37 minutes. When another person picked up there was no apology or explanation and I was told there was a form I had to fill out and send in for disability related issues. She acted indignant that I didn't have my personal medical info "on file" with them. Please God give us a different airline to fly.

After having flown on United Airlines 4 times, I can honestly say I hope I never have to use them again. The co-pilot was late for 2 of the flights which caused us to be late for our connecting flight. Almost missed my plane home - I made it, but sadly my baggage did not. As I was waiting for my bag to arrive last night at the baggage claim, I finally grab it only to notice that the carry strap at the top is missing. It had hooks on it to secure it to the bag and it has endured flights before, just not this one! Someone must have needed the strap more than me. As I picked up the bag and headed for the claims office, I find the bag is covered in grease which now has gotten on me...The claims woman's response to my question of "what are you going to do about this?" was answered with "I don't know". They said I could bring the bag back up, a 50 mile one way trip for me, to have them send it out for cleaning. All I can say is don't fly with this airline - if you can avoid them, do it.

Pittsburgh to Colorado Springs via Denver. Substandard service all around and it pains me to write this since I have Premier status with United Airlines. However, it's clear that there is a problem at the top because everyone associated with United, whether it's an attendant, customer service representative, or whomever appears apathetic and frequently rude toward their customers. And as a Premier member I can only assume that non-Premier members get even worse treatment. The service on the flights is inconsistent. The cabins are frequently dirty with used napkins on the floor or in the seatback pockets. It's really unfortunate and I'm looking for alternatives.

My carry-on bag fit easily into the overhead bin on the United Airlines Boeing 737 from Mexico City to San Francisco. After clearing U.S. immigration and customs in San Francisco, I was forced to then check my bag and pay $40 in San Francisco for my next flight to Portland.

London to San Francisco return. We have flown with United Airlines several times, but I think they are giving a poorer service now than they have ever done. The food on our return flight was terrible, and most passengers did not eat it. The cabin staff, especially the female staff, were scruffy in appearance and not very helpful.

I used to love Continental, the service was consistently above average and the flight experience was satisfactory, if not enjoyable. Since the merger with United I feel the benefits have been reduced, the services have been cut or monetized. This has created a tough environment for your employees to maintain good service. That being said, I was very impressed by the agent at the gate during boarding. Our flight was overbooked and my 8 year old son and I were seated in different rows. With no incentives to give to other passengers she found a way to get us seated together. Once aboard I was surprised to find that the flight did not include any type of in-flight entertainment, no screens and no audio. I gladly purchased it on the 5+ hr flight from EWR to PHX, but this was not even an option on the return. I was also surprised that there was NO safety demonstration given on the flight, which is definitely unsafe and possibly in violation of FAA rules. Lastly, the variety and quality of food available for purchase was poor. After flying over 250,000 miles with Continental/United, when possible I now actively avoid and will pay higher fares to select other airlines that offer better service.

I had flown in from Amsterdam on KLM and I was connecting on a United Airlines flight into Chicago in the early afternoon around 5pm. I had plenty of time clearing both customs and enjoying the AC Maple Leaf lounge at Pearson but the United personnel at check-in failed to explain that after checking in on my UA flight I had to check the bags myself prior clearing US customs - so my bag remained in the departure area for some 4 hours without having anyone page me! 40 minutes before departure the person at the gate called my name and asked me to go back to departure to check my bag. It's useless to mention that I rushed downstairs, found my bag, missed my plane and had to clear both customs again with thousands of people waiting in line. There is something wrong with United Airlines! Why don't they tell passengers that they have to check their own bags prior clearing customs? I had a business class ticket and of course the 7:15pm flight only had economy - at least I made it to Chicago that same day but not one word of apology for misleading me or even, check my bag so that I won't miss my flight. I will not fly United Airlines again.

Check in at FSD was quick and uncomplicated. All flights were on time. The small Q400 was amazingly comfortable albeit a little noisy compared to a jet. The two FAs were efficient and courteous. It was a long walk between gates at Denver (B79 to B17) for the connecting flight so glad I allowed more than the legal connection time when booking. The Houston plane was full and there was the usual problem of pax bringing on too many/oversized carry ons but the crew handled the situation well. Cabin service during the flight was adequate with trainees helping out. Only minor complaint was that the volume of the announcements from the cockpit was too low to be useful. Obviously our bags made an earlier flight as they were waiting for us in Houston. United informed us about this situation via email as well as an announcement at baggage claim. Happy with UA service as usual.

San Francisco to Frankfurt in United Airlines Business Class on the upper deck in an old Boeing 747 fitted with the new flatbed seats and TV screens. The seat was the only redeeming feature of the product. The interior of the aircraft looked so worn down. In-flight service in United was efficient and friendly, but did not have the touch of class you get with, say the Lufthansa Business Class product. In-flight wi-fi worked quite well. The flatbed seat made the flight comfortable, but everything else about it was forgettable.