United Airlines

I have traveled all my life and United Airlines has continuously provided the rudest service people in the business. I was on a business flight from Tokyo to Chicago and we had a large number of US Marines coming from Guam to the US. The flight attendants over-served these men alcohol and didn't care if they were under age or not. They eventually became rowdy and then set up a gauntlet along the route to the bathrooms on the port side aft and were harassing women going to use the facility including using foul language and sexually explicit comments. I complained to one of the senior flight attendants and was met with hostility that I would say anything against the US Military and these (young men who she said were not doing anything wrong). I considered taping the event with my phone, but decided that if the people being harassed by drunk service men were not going to complain, then why should I. As I exited the aircraft after arrival in Chicago and was insulted with off the cuff comments by the attendant I complained to and her coworker. In Chicago, I had been denied early boarding even though I had a disability placard and was told by a really nasty desk attendant that prevented me from boarding that "Anyone can get one of those anywhere". I have always been treated horribly by service personnel at United especially in Chicago and all I have ever gotten with a million travel miles to my experience is a rude attitude from United. I pay more to avoid United Airlines. I note in the feedback here that this must be common and I guess that the management is just like these employees.

John Wayne Airport to La Guardia via Denver, and it was one of the best domestic flights I have taken in US. There wasn't any delay and the leg space was ample. In the second flight, the beverages were served often. Did not have any problems such as missing the next flight or being uncomfortable in any manner.

Nashville to Tegucigalpa via Houston. Positive: me and my bags arrived safely to our destination. Negative: charge for snacks, charge for in flight movies (featuring arguably the worst movie of all time: Fantastic 4. They delayed our flight 30 minutes, then 1 hour, then 1.5 hours to change out a 9 volt battery in the bathroom smoke detector and didn't let us off the flight so we could give our patronage to a decent company like Cinnabon. Instead, they make us sit on their plane allowing time for everyone to get a little hungrier, so they can extort another $4 from us for a bag of peanuts. And on top of it all, they had to file paperwork for the stupid battery before the flight could take off.

I recently flew from Dulles to Toronto Pearson with United. The boarding process was smooth and quick. The flight was full and everyone was served in a timely manner on board. The plane wasn't new but was clean and the chairs were comfortable with quite a bit of legroom. A light refreshment was served during the flight. The only complaint I would have was with the flight crew. They still seem to have an attitude when serving customers. Besides that, for the cheap value of the ticket the flight was satisfactory.

The seat space is so small I could not pull down the meal tray, which probably didn't matter much since United does not provide a meal on a 9 hour flight from Chicago to Honolulu - not even a bag of peanuts - everything is pay as you go. I have never had a good experience with them, but they have many routes locked up these days. I would avoid them at all costs. Also, it used to be if you had a Chase Mileage Plus card you did not have to pay for the first bag - not any more - you have to have the Explorere Card.

I'm an American living in London. I travel often to the US to visit family. The last two times (the only times) I've used United Airlines over BA, I've regretted it. Both times, the plane was severely delayed. 1st time was delayed to the next morning and the second time 4.5 hours due to mechanical failure. Both flights were also overbooked and both flights had poor service with no smile. Never again.

United Airlines is the by far the most disorganized flight service I have ever been on. The first flight when I needed to come back to a military base, they booted me off my flight. When I went to the new flight that I was supposed to be on they tried to tell me my ticket was no good and tried to boot me off again. It took me pulling specific paper work from the military to get onto the flight. Now for my flight tomorrow, I had booked a reservation probably 5 months in advance. However, once again they somehow didn't have my reservation. When I called the airline sent me to a automatic robot thing that was no help at all. It wasn't until the supervisor actually went in and reinstalled my reservation. I'm sorry but I don't think you can just hit delete on a reservation that has been made 5 months in advance. United airlines is the most frustrating and disorganized joke of an airline and unless I am planning to use my ticket voucher, I plan to stay as far away as possible from this airline.

Mexico City to Melbourne via Houston and LAX. Worst airline I have ever flown and I am not the type to leave negative reviews. Firstly our flight from Melbourne to LAX boarded on time but then we sat on the tarmac for 4 hours due to 'computer failures'. Finally we took off, and an enormous amount of water poured through the aircraft ceiling and landed on a passenger near me, soaking her completely. We missed our connection from LA to Mexico City and were put on another flight. On the way home things really got bad. We had booked a flight from Mexico City to Melbourne with one connection in LA. We received an email from United saying they had changed our itinerary to Mexico City - Houston - LA - Melbourne, with no explanation. There were also very short transfer times in each airport. Of course, we missed our connection in Houston (where we were also instructed by United to pick up our bags and recheck them, which was ridiculous given the timeframe), and then were put onto another flight from Houston to LA, which gave us 20 minutes in LA to make our flight to Melbourne or else we would be stuck there for another day. When we asked if we would be provided with a hotel, we were told "Sorry, none of this is our fault". We rushed and somehow made the flight to Melbourne in 20 minutes, which was incredibly stressful. Arrived home thinking it was all over, and they had lost one of our bags. Worst customer service given the repeated inconveniences.

Anchorage to Taipei via Denver and Tokyo returning to SFO. This itinerary was a comedic failure of customer service on United's part. While confirming flight status with a United Rep in the Philippines the rep was constantly mixing up past, present, and future tense. I was not going to get off the phone until I understood my itinerary changes. Frustrated, she screamed at me for not understanding and disconnected the call. On the return flight from Osaka to San Fransisco an elderly lady next to me couldn't use her in-flight entertainment and it was stuck on a program she found disturbing (it is fixed into the seatback). She was ignored by flight staff repeatedly and I had to assist her for the duration of the flight. The cabin crew pointed at my tattoo and asked if it was Jewish (it's not, but who asks something like that). A glass bottle of whiskey broke in my bag and it was returned to me at SFO in a clear garbage bag with a booze puddle at the bottom. The staff didn't help, but just said "We aren't responsible for this" and set it at my feet and walked away. No napkin. No "Hey I know this stinks but here is a trash can where you can pick the broken glass out of your clothes." No, "We can't take responsibiliy for the breakage but we are really sorry this happened." Just "Here" I boarded my next flight the following day in whiskey-soaked clothes. Anchorage to Denver, I mistakenly sit on the wrong side of the isle boarding and the stewardess told me "Remember, just like elementary school, A, B, C, D" which is an inappropriate way to talk to an adult. Overall customer service was careless at best, actively rude at worst. I will not put any more miles into their frequent flyer program and have cancelled my credit card.

I flew from San Diego to Chicago to fly to Buffalo. First, they cancelled my flight to Buffalo. I reached Chicago at 4am. They gave me the next flight at 10:47 so I waited for 7 hours. Then everything started after. They kept changing the time for departures for 7 times, adding 15 minutes each time. And that woman at the desk. - kept saying thanks for your patience. I will never fly this airline again.