United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3873 reviews
3/10
3 star Skytrax Rating
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1/10

United Airlines customer review

(United States)

UA5713 New York City NY - New York-LaGuardia (LGA) to Washington DC - Washington-Dulles (IAD) on 3/13/14. The new round of checks on size of carry on is being handled in a way that has convinced me that I should never fly United again. While my bag was not over the size the agents take joy in making you size it and have the "got you" attitude. I am convinced the lack of space in carry on bins will no longer be a problem because any business traveler or preferred customer will have enough sense to fly with another airline. It is amazing how far United will go to alienate it's good customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

United Airlines customer review

(United Kingdom)

Birmingham (BHX) to West Palm Beach (PBI) via Newark (EWR) Business Class. Outbound 25 Feb Inbound 10/11 Mar. Reading some of the reviews about United it would seem to be an airline to avoid however as it flies from my local airport I am more than happy to fly with them. The flights listed above all departed on time or within 10 minutes of schedule all arrived early allowing for hassle free connections. The service by both check in staff and onboard staff was perfect a lot of passenger complaints for this airline relate to staff attitudes well the attitude question works both ways some passengers are downright rude to check in and cabin crew. I have one or two gripes about the flights I am amazed at what is allowed on board as hand luggage are these people so important that saving a few minutes by missing baggage reclaim is of paramount importance to them. The entertainment system was not fully functional on the international legs. All in all the whole experience was a pleasant one I would recommend this airline for people in the West Midlands flying to the US albeit travelling in Business makes a difference but the premium economy and economy cabin looked to be ok as well.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

United Airlines customer review

(United States)

On return flight to Denver plane waits for 15 minutes at DIA as ground crew is on break and between shifts even though docking space is open and available for our plane. The one checked bag I had on a direct flight from Calgary did not make the plane even though I arrived for check in at Calgary in plenty of time. As this was a small United plane it was oversold. With so many carry ons checked in below I and multiple other passengers had their luggage shifted to another plane. After waiting at the baggage carousel for 30 plus minutes all 3 lost baggage claim stations at DIA were unattended on a Sunday afternoon for over 30 minutes. When staff finally sashayed out the baggage reps stood for several minutes behind their computers talking to no one. The last 6 United flights in the past year that I and my family have taken have all resulted in some form of delays lost luggage or rude staff. I did not receive my luggage until 50 hours after my flight landed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

United Airlines customer review

(United States)

Flew SLC to ORD then ORD to DCA both flights were great. The crew on both were very friendly and professional. We arrived early on both flights. I was in economy plus so plenty of leg room. Direct tv was available on ORD to DCA leg. I have flown a few of the discount airlines lately and was reminded how nice it is to fly United. Great trip!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

United Airlines customer review

(Canada)

Travelled to Mexico with a family of 5. United changed our flight to Mexico at the last minute causing our arrival to be over an hour later almost negating our travel to our resort. The morning of our return I received email confirmation indicating that our connecting flight from Newark to Syracuse was cancelled. During several hours of trying to reach them and receive a new flight to get home we were finally told that we would have to stay in Newark until the next available flight. Our flight from Cancun to Newark we wanted the inflight entertainment and wanted to pay for 3 screens. Between the armrest functions not working or the unit not recognizing cards we were only able to get one screen to work. My seat was actually broken and kept reclining back on its own. When we arrived in Newark on Wed March 12 2014 we were advised that we would be able to come to that airport to standby over the next few days in order to get one or two out at a time. We are a family of 5 with two daughters. We then were told that we could fly out on the 17th of March 5 nights later at our own expense. The cancellation 13 hours before was apparently for weather but when we landed the weather was a little bit of rain. We ended up renting a vehicle one way to Syracuse from National and a 4 hour drive later we were in Syracuse. I have flown United before without issue and were extremely disappointed with the airline on this trip. I will not be flying United next vacation that is for sure.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

United Airlines customer review

(United States)

Flew VIE-FRA-IAD on 5 Jan 14 all economy. First leg was on LH1237 on a A321 second leg UA933 on a B777. Was prepared for a steerage experience on UA but felt the economy seat was surprisingly comfortable and the dinner ok as well. However there was a charge for wine/beer on this international flight of 9 hrs. I contrast this with the LH flight from VIE: complimentary sandwich and complementary wine/beer on a 90 min. flight! Try getting that on a US domestic flight!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

United Airlines customer review

(United States)

I flew to Nashville via a connection in Houston. The first flight a 60 seater was overbooked by 7! The gate agent was totally overwhelmed. When I said I might "volunteer" to give up my seat she asked what the code for Nashville is. Agent came on and off the plane a dozen times before we finally left 15 minutes late. Return flight from Nashville to Houston was cancelled and the robot computer rebooked my for 5.40am the next morning. All flights on original travel date were overbooked. Got to Nashville Airport and half of UA's Expressjet flights were cancelled or delayed. Every gate had the wrong flight posted and they reshuffled right before departure. Aircraft taxied for 15 minutes then sat on the runway for 20 minutes. Not one word from the cockpit. Upon arrival in Houston we sat for 10 minutes until someone showed up to pull up the boarding bridge.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(Canada)

We had a connecting flight from Chicago to Montreal at 7.30pm and boarding time was at 7.00pm. Got to the airport 2 hours before our flight and decided to get a bite to eat in the terminal but first we checked the screens and our flight was on time. Left the restaurant 30 mins before boarding when we go to the flight screens we had seen that it said cancelled we did not understand why? Told that the crew had not shown up and that there were no other flights available meaning we were stuck in Chicago until the next morning. 5am wake up to catch the new flight they had scheduled us on. Got to the agent at our gate and saw the agents panicking told it would take 30 minutes to get the problem sorted. To top it off my father booked a first class seat the plane did not have a first class so he asked for an exit row seat however they wanted to charge him almost 40$ when he had already had a first class seat to begin with.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

Booked a flight in December 2013 for a trip to Palm Springs in March 2014 - at that time had seat assignment - little did I know that booking in advance does not guarantee you a seat on the flight - they over booked the flight and I was bumped off my 7 am flight and spent 15 hours in San Fran airport compliments of United Airlines. Waited all day to get on a standby flight (7 that went through that day all over booked) - would have been bumped from the 11 pm flight they rescheduled me on (after bumping me in the am) had I not checked to make sure I was "guaranteed" on the flight. Make sure that when you check in your ticket has a seat assignment - if it says "see agent" make sure you go early and hopefully get it taken care off - What a terrible disregard for peoples time from United. Feel bad for the ticket agents who I watched all day get yelled at by others who were bumped unwillingly!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

Possibly the worst airline to fly internationally. Such a shame compared to other European and Asian airlines. Traveled on the ORD-MUN. Flight was delayed due to leakage in cargo. Apparently they found it after every one boarded the plane. Planes are ageing. Entertainment system kept rebooting automatically. Each reboot taking 5 minutes. Service was pathetic. FA's never tried to help. Beverage rounds were few and in between. Overall has been a very bad experience whenever I have flown United. Avoid it like plague.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no