United Airlines

ORD-YEG morning nonstop E-175. United Express. Excellent flight. Paid for Econ Plus seating and had 2 seats together. Tons of leg room. Both flight attendants welcoming upon boarding and throughout the flight. On-time departure and landed 25 minutes early into Edmonton. Drink service 2x during the 3 hour 25 min flight. Wifi available and worked well. Wish all my UA flights were this good.

I flew United Airlines direct from Mumbai to Newark and upgraded to Economy Plus. I though it was overpriced, the upgrade proved to be a wise decision. It made the flight bearable. Check in went smoothly and quickly and the flight left on time. The service was decent and the entertainment center worked well. I have few complaints about the flight. I never really have high expectations for United, but the service was fine.

I understand that things sometimes happen which are beyond the control of the staff, and delays occur. However, my experience with United Airlines today was highly disappointing not only because of the delay (approximately three hours), but because of the lack of professionalism demonstrated by the staff. Our flight attendant was not apologetic about the long, expected delay at all, but was very rude toward several passengers. One of these passengers included a woman with a baby, from whom the flight attendant grumpily took a purse and roughly shoved it into the overhead. There were no apologies from the flight attendant as we de-boarded, after another smaller delay as we waited for a free gate, and she was not pleasant toward anyone, from what I observed. This is the fourth time I have experienced unexpected delays while flying United during the past four years or so, but the first time I have ever experienced such poor service.

Newark to Buenos Aires via Miami. Yesterday, upon arrival to Newark airport I was told I could not get a boarding pass as I had not paid the entrance fee to Argentina. A United Airlines employee went out of his way over the course of an hour to get me online, provided me with the website and even carried my luggage to the area where he was able to print out the proof of payment so I could make my trip. I don't know if I have ever encountered better customer service. Without him, I don't think I would have made my flight. I am beyond impressed with United's Customer service and if I have a choice to fly in the future, it will be with United.

United Airlines in Domestic First and BusinessFirst. The 737 at FLL was packed and overhead lockers were already well filled by the time we got on the plane. Cabin crew tried repacking but one case wasn’t going to fit - the other one did. The purser eventually found a hole somewhere in the galley area - it came out freezing cold at end of flight, anyway. Service was excellent, although to a European “snacks” usually means something prepared - a sandwich or roll - not packs of pretzels etc. However it kept the wolf from the door, as did the wine etc. Early landing in IAH, time in the manic Club, then boarding the 787 close at hand. Seats better than the 777 on the way out, cabin crew friendly and attentive, and ok movies etc. Food was plentiful and of good quality, drinks flowed freely. Some sort of sleep, awakened to breakfast (which I didn’t have, just a coffee and fruit was enough). Lots of info from flight deck. Early landing at LHR, several miles (or so it felt) hike around T2. Immigration fast for once. Baggage appeared pretty fast, and so off into the UK.

I had two issues flying with United Airlines from St Louis to Honolulu. Firstly they rearranged our seats after I had checked in and had moved it so that none of the seats were seated together, which I then had to waste time trying to fix since I was flying with my husband and our two infants who are both under the age of 2. The employees who were trying to fix this problem, were nothing but rude and acted inconvienced at the fact that I didn't want my 1 year old sitting by herself 3 rows behind me. My husband and I were traveling with two small infants, one who was a lap child and the other had her own seat. For her seat we brought her car seat, which for a child her age (1) is a large seat. When we asked to board first in order to avoid hitting anyone on the head with the car seat we were met with rude responses about how it's not policy to let families board first, and that we should just be more careful while boarding. Policy or not you risk people getting injured by not letting us board prior. We are just asking to get situated so others are not inconvienced by our child's needs. We in fact waited to be the last off the planes for the same reason. While traveling to St. Louis, we flew American and they had absolutely no issues with letting us board first for this reason, and were extremely nice and understanding about it.

Excellent flight. Our J class flight in a United Express (Mesa) CRJ from IAD to SAV boarded on time. We squeezed carryons into overhead lockers with crew assistance. Push back on time, ok seat pitch. Drinks and snacks passed around by friendly and helpful cabin crew. Pleasant flight, on time landing. Checked bags a little slow in reaching carousel, but in meantime I had checked in for rental car.

After reading many horror reviews of United Airlines, I was not looking forward to going to and from the US from Sydney. A 14 hour flight one way, and 15 hours plus coming back to Sydney. However United was fine. The flight stewards were friendly, the food not too bad and the entertainment system was adequate. The flight to the states left in time and arrived early, which was great as I had only a two hour layover in LA before my flight to Mexico. The flight back was delayed slightly due to some undisclosed mechanical problem, but made up the time to arrive in Sydney only 15 min late. At LA, I was able to drop my bag off four hours before the departing flight which was great. The staff at check in at both ends were friendly and helpful. I booked via Expedia, requested an aisle seat and got this for four legs of the trio with no extra cost. My seat was no more or less comfortable than those on Etihad or Emirates. I paid $1627 for Sydney - Mexico city and return Cancun to LA, with a week in LA, then back to Sydney. This was a pretty competitive price. Overall I'd be happy to fly United again.

My husband and I used United Airlines for our honeymoon. The night before we left we noticed that my husband's name was wrong on his boarding pass. When we explained the situation, the reps were very nice, they seemed to be working as quickly as possible and they got us on the earliest flight possible. The trip home: Our itinerary was SFO-Newark, NJ - Portland, ME. Our flight from SFO was delayed. We land in Newark and sprint to our gate with minutes to spare and were told "that flight was cancelled" and directed us to customer service. We wait in line for about 5 minutes before a rep states to the crowd, "we are closing, you need to go to the other customer service line." We wait for about 45 minutes in the new line. When we get to the counter, the rep asks how he can help us, I state, "We'd just like the earliest flight to Portland, ME please". He asks if we'd be willing to split up and we explain that we'd rather not. He suggests a flight to Boston. I tell him we have no way to Portland after that and he says to call family (it's past midnight). I say that's not an option, but the rep still pushed it. 5 minutes later he suggests a 10am flight for us, we ask for that and give him our boarding passes. He scans mine and says, "so how were you planning on getting to Portland?" I say, "what do you mean? with that boarding pass I just gave you." He explains that the flight was cancelled due to weather, which at this point we had known for hours. I say, "yes, that's why we're trying to get on the 10a flight tomorrow." He says that our flight ends in Newark. At this point my husband and I were extremely confused because our passes clearly stated Portland. He suggests a rental car. We sleep in the airport for a few hours and rent a car. He never gave us boarding passes, and almost lost my husbands baggage claim ticket. Our TA spent a long time going back and forth with United customer service. We were confirmed for a 6am flight, despite not receiving boarding passes. She tried to get them to refund us for our car but United stated that they "don't reimburse for rental cars". What they did was reimburse for our last leg ($45 each) and gave us each a $100 flight voucher to use within a year. We won't be using them again.

Check-in and boarding at Mexico City was fast. First class seat was comfortable and cabin was clean. I was offered a pre-departure beverage. Inflight we were served beverages and an enjoyable lunch. Cabin crew were friendly. I did not use the inflight entertainment because I prefer to read. Before landing the purser gave me her United business card with a personal hand written note addressing me by name and thanked me for flying United. Upon arrival my bags came off the carousel quickly. I enjoyed my flight.