United Airlines

Every flight departed one hour late and we were unable to make reconnecting flights and were given a $ 7.00 meal voucher. Try buying a meal in Chicago for $7.00. Will not fly United again. The service representative did not seem concerned over our missed flight as it must happen over and over again.

Worst airline ever. Four + hours of delay for a one hour flight. Two other flights to Burbank were cancelled. Worst experience with an airline I've ever had. The airlines offered no explanation, compensation, or anything. The most ridiculous flight experience I've ever had. The amount of waiting at the airport plus the flight time is equivalent to how long it would have taken to drive there. Ridiculous is the only word to describe the experience I've had with this airline. I recommend using a different airline.

Seats are horribly uncomfortable, as the headrest is poorly designed, especially for short people. The crew were impolite. The connection flight was delayed for over 3 hours, and they kept making it longer and longer. At first the departure time is 8, and then 8:30, then 9:30, then 10:30 - with an absurd reason: air traffic. Will try my best to avoid at all cost. If I'm a little bit richer, I'll definitely go with another airline.

Flight on December 19 from Dulles to Paris CDG was mediocre. The check-in and boarding process was quick and expedient but I rarely check in luggage so I cannot speak to that. In-flight service is definitely not one of United's strengths. The flight attendants look annoyed and rarely smile. Anytime you ask for something, you are greeted with a sigh and a look of discontent. Also, there is very little professionalism. A passenger a few seats ahead of me made a request to use the restroom before the seat beat light was turned off citing a medical concern and the flight attendant nearby repeated the medical issue out loud to another flight attendant so that everyone could hear it. I always end up taking United not for the service but because it is in the Star Alliance and I gather miles. Otherwise, I would fly another carrier.

Newark to Munich with United Airlines. The worst customer service ever. Entire problem started at check-in with electronic non-working registers, no representatives to assist. Finally one arrived, asked lots of irrelevant questions - you definitely do not want all this when rushing for a plane. 2 planes where delayed. Onboard awful service, inappropriate attitude and language, hearing 2 stewardesses chatting loudly about dates and boyfriends, not to mention small details like no greeting on plane entrance and presonnel chewing a gum in front of the passengers. The only professional in service crew was its manager who took my complaints in very friendly and respectful manner. It seems that top-management of the company does not their job properly, do not motivate employees - very easy to run out of business.

Orlando to Newark return. Flight to Newark was delayed 1 hour while we sat onboard due to a mechanical failure but kept well informed every 10 minutes. Both flights on Boeing 757-200 with international business first cabin with lie flat seats. Food brilliant quality, a wide variety of beverages available. Flight attendants couldn't do enough for you. Seats very comfortable with nice personal space, good inflight entertainment. Wifi available for a cost. I did use this feature but it was fairly slow even to load basics like emails and social media sites.

Yet another cancelled United Airlines flight with a few shifted delays in between. Cancelled after 4 hours total delay. No hope for customers with international connections. Poor communication - cannot guarantee the seats you paid thousands for the next day. Employees always claim they can do nothing. Not the first time this would happen. They simply tell you flight is cancelled and you miss your connection. You are on your own. Why does the Government still allow them to fly? This airline is a big time rip off.

Never again will I use United Airlines. I always used Continental for this trip from Belfast to the northeast Coast of the US and had not major problems. But they merged with United and not for the better!! There were only two toilets on the plane, something I had never encountered before and I was in an aisle seat right near them so that for 7 hours people streamed past me, brushing into me. Screaming children in front of me and to the right for the entire flight and a crew that looked like they had staggered in off the street. The return flight was delayed by 2.5 hours with nothing on the PA nor the board so we all were running about trying to get information. The officials dealing with it were curt and in some cases rude. We kept getting bits and pieces of information as to what was going on. And both flights there was problems with the videos onboard which all did not work. The return flight had no room for my overhead and I had to wait till almost lift off for someone to take it from me and put it in the hold. Most nightmarish flying experience in my life.

Houston to Honolulu. Never again will I fly United Airlines. Cabin crew that I struggle to describe in polite terms. Friendly in a folksy manner. Premium Economy worth the price for the extra leg room, but many of the seats were in need of repair. On a 8.5 hour flight I was offered complimentary drink service twice. No food service - they offer snacks and light bites for sale. What I saw was less than appetizing and overpriced. The flight was on time, the pilot landed smoothly and safely in HNL, and my luggage arrived on the same flight. In the future I will make every effort to avoid United Airlines.

Just flew in yesterday December 17th at 10:30 am from Fort Myers to Newark airport. I was pleased with how the crew and pilot handled the horrible weather conditions we had and also turbulence. I would like to thank United Airlines on an excellent job. Thank you so much for such a great experience.