United Airlines

I was supposed to be on a United Airlines flight from San Francisco to Cancun last night at 10:45 pm. I arrived at the airport 2 hours in advance, everything was going great, I was supposed to be taking a red-eye flight and arriving in beautiful, sunny Cancun when I woke up. That was until one of the staff members announced that the flight has been canceled and it has been a downward spiral ever since. I don't even know where to begin. Let's see - the flight was canceled and not even rescheduled. I have been on hold for 2 hours waiting for a customer service representative from United to answer. Then the call got disconnected, and now I am on hold yet again, with estimated wait times of 60 minutes. I'm just overjoyed. But my personal favorite is the fact that even though the airplane never even left the airport, I am unable to get my luggage. It is almost 3am. I cannot get ahold of a representative, I cannot get my luggage, I was not offered any concessions for my inconvenience, and I cannot change my flight online. Word of advice - if you want to actually make it to your vacation and not spend your entire night in the airport terminal, fly with anyone else. Too bad there's no option for negative stars. Way to ruin my vacation.

Our United Airlines flight from Colorado Springs to Houston was delayed due to mechanical issues. The staff in Colorado Springs did a great job of re-routing everybody because we were all missing our connecting flights. We decided to go ahead and at least get to Houston because they were giving us hotel and meal vouchers. When we got to Houston, they send us to a horrible hotel. We tried to use our food voucher less than 24 hours later at the airport (the vouchers were supposed to be good for 2 days), but they were denied at airport restaurants. Also we paid for an upgrade in seats when we booked our trip and have yet to receive those seats. We will never fly United again.

Puerto Vallarta to Nashville via Houston. Poor staff management on United Airlines end caused dozens of people to miss their connecting flight in Houston. Had to spend an extra 22 hours in Houston because that was the next available flight. Started off with a 30 minute delay in Mexico, which turned into a two hour delay. The original crew told us they were, "not legal to fly". So, they swapped out with a different crew. Forty five minutes later, that crew announces they are not the correct crew and that they are bringing the original crew back. We wait some more on the ground. We finally take off. When we get to Houston, we wait on the taxi way for an additional 15 minutes because our gate is blocked by equipment. Well we finally make it through customs, but our flight left 30 minutes ago. United had the audacity to tell a couple passengers that they will not refund their money or get them on a different flight because it was US customs that caused their missed flight.

It is common knowledge that United Airlines has slipped behind both American and delta on virtually all service parameters, but their PS service decline is especially alarming as it was the market leader for a few years. Took flight 497 from Newark to San Francisco on 25 December in business first and it was very disappointing. No amenity kits, flight attendants told other passengers that there was absolutely no food available during the 3+ hour gap after breakfast, although they stood in the galley eating snacks. For a good half hour after meal service the front galley was blocked by carts so both pilots could use the facilities and socialize with the flight attendants. All passengers finished eating and trays sat uncollected. Eventually someone had to ring call button and was told off and instructed to use economy bathroom. Both front cabin attendants were unfriendly and one openly hostile to passengers. Absolutely no contact with passengers for much of the flight. Have used the new transcontinental service of American Airlines and Delta and they are much better. This is all on top of shifting PS flights to Newark which is a chaotic mess - basically a cheap mall filled with poor signage and long lines. I had the impression that every passenger in the front cabin was unhappy.

Los Angeles to Rio de Janeiro via Houston. United Airlines is the worst airline. From their seats, to their ticketing process and flight attendants. First of all, they didn't let us purchase an upgrade to business class although the class was half empty. We paid $189 a seat for "premium", which was the biggest joke. The seat barely reclined. I've never ever been so uncomfortable during a flight. I couldn't lift up the armrests between me and my kids, the seats barely reclined and when they did, they wouldn't stay, and the width was smaller than normal. I am a regular international traveler and this is the last time I will fly with United.

I have mixed feelings about United Airlines. The few upsides of the flight from San Francisco to Boston were the fact that it was direct, cheap, and punctual. Also, for some reason, I was able to use Wifi without paying. However, I was not impressed with the cabin service. We started off the flight with an announcement that there was something wrong with the plane, which is never good news to hear. My seat had a disgusting stain and felt like cardboard. There was no complementary dinner even though it was a night flight, and the price was very high. The inflight entertainment system was nonexistent, and the flight attendants did the safety introduction the old-fashioned way: acting it out in the front of the plane. Unfortunately, I was in the back. United is a so-so airline, one that should be avoided unless it's the cheapest or the most convenient. Other than that, I do not recommend it.

Chicago to Sao Paulo, and United Airlines is the worst airline I have ever flown, with poorest in flight service. Flight attendants look annoyed. After 3 hours of flying a crew member ask me if I could leave my seat for a family with a kid since there was an empty seat next to me. He was giving me the window seat behind me, but there was someone else seating there, and that person was being rudely moved from that seat, so I told the flight attendant that I would take the other seat instead, I don't need to be watching that drama. They should be a little bit more considerate, and respect people paying for their flights. Other thing I hated about that service is the fact that they charge for spirits, they shouldn't be charge because that's a 10 hour international flight. I would prevent people that I know from flying United Airlines, and for myself, this is the last time.

Vancouver to Singapore via San Francisco. United Airlines is a horrendous airline. Flight got delayed over 4 hours, trying calling to arrange for rerouting or rescheduling and after 2+ hrs of talking and waiting, they weren't able to do anything and suggested we head to the airport. Once at airport, finally managed to get rerouted through Cathay Pacific, but got stuck in airport for over 12 hours and United Airlines provided no accommodation, lounge access or compensation. Rude and disinterested customer service as well, never flying with them again.

Vancouver to San Francisco on United Airlines. This airline is a complete disaster, my flight on Christmas eve continues to get delay after delay, almost 8 hours at this point. The gate staff are rude and uninterested in helping, the excuse for the delays is laughable with the airline being unable to find the flight crew, but they assure us they are ringing the hotel!! Never again

Flew from Jakarta to Hong Kong on Cathay Pacific, and then on United Airlines to Washington DC via Chicago. Although Cathay is partner airline, could not reserve seats or obtain boarding pass in Jakarta. Arrived Tokyo and had to wait for two and one/half hours for United Rep. Only then could I proceed to upstairs eating establishments. Flight from Hong Kong to Washington was torture since gentleman next to me in aisle seat had light on all night. The light shined directly in side of my face. Food was tasteless, staff were polite throughout fight. Have been United frequent flyer for years and often fly from IAD to Far East. With recent changes in United's frequent flyer rules and United's relentless efforts to reduce costs at expense of quality, I am searching other airlines.