United Airlines

✅ Verified Review | On all legs of flight, Atlanta to Chicago to Hong Kong and finally Singapore, flying business class, we had nothing short of a very good experience/trip. The attendants were wonderful and accomodating, the food was satisfactory, plane was clean, restrooms very well maintained and Flat bed comfortable enough to sleep well with headphones on to reduce plane noises. We were prepared to be disappointed because it was not our first choice and cheaper than other similar airlines offering. I will post again after our return to the US to report if the return was as good as the outgoing.

✅ Verified Review | When I booked this flight I thought I was getting a deal. This flight was booked in Dec 2015 for a departure date of 20 May from Milwaukee to Honolulu. The seats I initially selected were not provided even though I paid the bill. What a mess and a headache going on for 3 hours getting this cleared up. I did not like the method for the WiFi connection. I had to pay an additional charge just to receive a video and still no Internet connection. The use of my own device and no way to maintain power. When I purchased food it was awful. I have traveled to Hawaii and back 6 times. This was the worst. Never will I utilize United Airlines again. At one time it may have been good, not anymore.

✅ Verified Review | Houston to Pensacola with United. The lack of punctuality is very disappointing for a multi-billion dollar company. Communication is essential in today's thriving consumer market which United Airlines fails to display on the event of delays. As a "valued" member of other airline companies, my first trip with UA is very disappointing. I am very dissatisfied and will not recommend this poor airline service to any of my colleagues or family members.

✅ Verified Review | Quite simply the worst in cabin service in the industry. Catering - meagre, mean, and distributed across the flight in a way that makes no sense and leaves you wondering who from United has actually been involved in this experience. 14.5 hour flight from Melbourne to Orlando via Los Angeles - 1st service less than an hour into the flight - a tiny main meal at 10.30 am in the morning. Eat it because you will be waiting another 12/13 hours before you will see any more food, and when that finally comes - look at what is delivered - a bread roll and an egg frittata. I thought I would distract myself with movies and TV but no, the entertainment system was not working - so was hungry and bored for 8 hours. The actual aircraft was nearly brand new and was terrific - a pity the only variables that United have to differentiate themselves with are all to the negative.

Montreal to Mexico via Newark. I was not looking forward to flying United Airlines but was positively surprised in many aspects. The flight out of Montreal departed on time. The small Embraer was in very good condition and the short service and snacks was enough for this short flight. Connecting through EWR from Canada is not an issue as immigration is pre-cleared, so I headed directly to the lounge. The food offerings are not that great and the lounge is crowded, but drink variety is good, lounge is clean and service very good. I have mixed feeling for the second leg of the trip: the plane was not very new, but it was clean and well maintained. Cabin crew were very friendly and nice; the purser even found out my birthday had been the day before and she said congratulations. Food portions were small, but the selection was well balanced. However, once the service was over, FAs retreated to the galley, I do not know if they did any drink rounds as I fell asleep for quite a bit. Air Canada does offer a far superior business class product on similar length flights in terms of food; service was more friendly on UA. IFE was the Direct TV product I was not familar with and I did not like that much. Pilots kept passengers informed continuously. Overall it was a nice flight and the price was amazingly cheap.

✅ Verified Review | After missing one flight to reach our final destination, United Airlines connected us to London (out of course), to reconnect again to Athens. The rep at United Airlines who booked our tickets to London said she also booked our tickets for Athens. Upon arriving in London, Aegean had no tickets for us to leave for Athens with the 12.15 (we had arrived in London at 11.30), they then put us on the 4.30 flight. Finally, we make it to our final destination at 12.30am, over 12 hours later because of United Airlines. Now we have no luggage and everyone is putting the fault on each other. United is not taking any responsibility for my luggage when the last time I saw my luggage was when I handed it over to United.

Washington to Denver. My fiance and myself were late to boarding because the parking lot driver told us he was going to the correct terminal and did not so, we were late to board. An extremely nice United Airlines employee helped us switch our flight and we only had to wait an hour! Extremely thankful for her help!

✅ Verified Review | United Airlines flight delayed over two hours into Chicago. Missed flight into Dublin by 1/2 hr. When we got off the plane the wait for customer service was about 3 hours so any hope for a rebooking the same night was hopeless. When we finally got customer service they said the earliest flight they could accommodate was Sunday arriving Monday (it was Wednesday). Our total time in Dublin was only 4.5 days. After much persistence they booked us through Delta for us to arrive on Friday. Because of their delay we lost a day of our trip and had to pay for a hotel in Chicago. Now the real fun begins when we tried to address our luggage. The luggage department said they made arrangements for our bags to be transferred to Delta. Delta didn't have them when we went to check in. They called United who said they put them on our connecting flight that we missed. 4 days and 6 phone calls later I was told our luggage was in Dublin if we wanted to pick it up. We saved for a dream vacation and paid for a nightmare.

Fresno to Pittsburgh via Denver with United Airlines. I am so tired of delays on United. 2 weeks ago I was delayed out of Fresno and missed my connection to Frankfurt, causing me to lose a whole day off my trip to Africa. Today, yet another delay, again out of Fresno, making me 8 hours late to my final destination. In the last few years I have spent 2 unplanned nights in Denver, been reduced to tears of frustration on 2 other occasions, and have been late by more than 3 hours many times. With airline profits soaring, you would think that they wouldn't be cutting resources so closely that I can pretty much assume I will be delayed on most of my itineraries.

✅ Verified Review | Taipei to San Francisco with United - absurd and filthy are what come to mind each time I step onto a United flight. The flight attendants are rude and completely inattentive. The food is mediocre and I'm not expecting much. The cabin itself is a filthy mess. A visit to the restroom midway across the Pacific and the floor is wet, it's smelly, there's tissue paper and seat covers all over the floor - I feel terrible for the individuals whom are seated next to toilets. The seat recline is next to non-existent and the seats themselves are hard and uncomfortable. I'll never fly intercontinental on United ever again and Domestic US travel is because of my desire to accumulate milage on Star Alliance carriers - otherwise I'd fly Delta.