United Airlines

✅ Verified Review | The ground screening service in Toronto was the longest ever experienced - 45 minutes and we had not moved inches. Then the two United Airlines employees realized and felt the need to split the lines into a "Denver" only route and "non-Denver." We had started -3h check in, we were 1h20 from flight and still had not cleared check in! It is as if deliberate to be slow. Eventually, a short rush and was through. Take off was punctual, staff was efficient, but aircraft a complete disappointment. 5 hrs of flight in two legs, no entertainment and no food - Welcome to the 'new United,' where no expense is wasted. Makes no sense, and severely retrograde versus anything else in Europe.

United Airlines from Atlanta to Bangor. I am writing this from a cot in the Chicago airport. Weather in Chicago and my destination means my connecting flight was cancelled. I had to wait in line for five hours to be told that no, they couldn't do anything for me (no hotel voucher etc as the cancellation was due to weather) and my best bet was to try to hop on an earlier flight in the morning. Well, I guess I got a bag of toiletries for my trouble. The flight wasn't exactly terrible; we were diverted to refuel which took forever but it's not United's fault. The flight attendants were nice but seemed untrained or misinformed. My main complaint is having to wait in line for five hours to be told they couldn't do anything.

Newark to Las Vegas via Los Angeles. My initial flight was supposed to leave EWR at 9am. We didn't leave the gate until 10:05am and we took off between 10:40 & 10:50am. The flight staff stated that the delay was due to a mechanical issue with the door. My connecting flight at LAX left on time which I missed because the layover was one hour and one minute long. My flight arrived to LAX at 12:54pm, 1 hour and 20 minutes late. United changed my flight to a Delta flight that was to depart at 3:22pm but is now departing at 6:30pm due to extreme heat conditions. I contacted United who kept me on hold for over 50 minutes and ultimately spoke to me for less than 3 before abruptly hanging up. The customer service representative refused to make any adjustments, offered no compensation, didn't apologize, and refused to acknowledge that the initial United flight delay because of mechanical issues led to me missing my connection and subsequently being stuck at LAX. His only suggestion, before hanging up, was that I speak to someone at the counter (I am no longer at the United airlines terminal, which he was aware of) and to go to their website to leave feedback about my feelings. I should have been in Las Vegas by 2pm, the latest, and now I'm hopeful that I will arrive by 8pm. I am missing my cirque du soleil show that was to start at 7:30pm.

✅ Verified Review | Los Angeles to London Heathrow with United Airlines. A complete unprofessional airline provider that is not trustworthy. Waited more that 5 hours and they kept moving the departure time 1 hour at the time. Was supposed to leave LAX at 5.45pm. First delay was set to 10pm then 10.15pm then 11.15pm and they don't help at all. They give you a 10$ voucher and tell you to go buy a meal. There staff leave the counters and there is no crew or staff that can help you. A big failure to fly with them!

Montego Bay, Jamaica to Huntsville, AL. Absolutely the worst flying experience to date. First flight delayed 2 hours due to mechanical issue, after switching our plane, the next plane was delayed 30 minutes for mechanical issues. Missed connecting flight in Chicago. Went to United Airlines Customer service desk, was told hotels were full, they couldn't help us and "good luck" . Had to stay 45 mins out of city that night because no flights out to destination until 14 hours later. Ran up hotel bill, taxi, food bill and missed a day of work. United did get us on flight next day, but never any apologies. Horrible, non maintained aircraft.

✅ Verified Review | Very good airline. Changed from Aer Lingus to United as my main Dublin to US airline because of a couple of mess ups in my seats the last few times travelling with them. This trip was the first time me flying business with United. Had no issues very well treated on the flight, had lie-down beds so I slept for 4 hours of the 7-hour flight the other 3 hours were usually having a lovely 5-course meal provided. The amenities in business were fantastic too. Boarding was very quick it was not a hugely busy flight business class had about 9/16 seats taken. The only thing I dislike is they did not offer free wifi to their business customers! Overall they're my new favourite airline to fly with.

Flew from Indianapolis - Chicago as a codeshare of Air Canada. Since this is a short flight, there is nothing much to be said. The flight was very punctual. There was neither beverages nor food on board. Although the airplane was said to provide free entertainment through its wifi network, I did not try it because I did not download the United App.

Washington to San Diego. My last experience on United Airlines domestic flight was plesant. From booking to online check-in process, baggage drop off at the airport, boarding process - everything went perfect. United Airlines Premium Economy product is quite good and the additional legroom is very good. Overall staff experience was good!

✅ Verified Review | Flew United from Shreveport to Orange County via Houston. Flight from SHV to IAH on ERJ-135 was overbooked. They asked for a volunteer to give up seat. First offer was for $500, but no one took it. When United raised the offer to $600, I volunteered to give up my seat. After a few minutes of processing my request, United told me that I wouldn't have to give up my seat, but they upgraded me to Premium Economy for my next segment on Airbus 319 from Houston to Orange County. The extra leg room in Premium Economy was a welcome addition to my journey. Unfortunately, one of the bathrooms in A319 wasn't working, so Premium Economy passengers were allowed to use the bathroom for 1st class passengers.

✅ Verified Review | Flew United Airlines round-trip between Orange County - San Francisco during 4th of July weekend. Flight from Orange County was delayed, but the automated text messages by United on my phone kept me updated. Boarding on ERJ-175 was done from a gate that did not use the Jet Bridge. The jet-engine noise inside ERJ-175 cabin was significantly louder than what I am used to on other domestic flights, but thankfully, it was a short one hour flight. Since I was seated in the rear of the aircraft, the plane had started its descent by the time beverage service came around.