United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3515 reviews
3/10
3 star Skytrax Rating
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1/10

United Airlines customer review

(Australia)

Arrived Tullamarine (Melbourne Australia) for long planned family holiday to USA. Informed flight cancelled and next flight was two days away! No apology no explanation. Flights through to LA and then to New York uneventful. Flight home from JFK - baggage issues plane delayed on tarmac for close to two hours no amenities from staff water etc. LA connection end then delayed by non appearing traveller. Flight to Sydney diverted to Brisbane due to low fuel missed connecting flights and luggage 'lost' (arrived 11pm four days later). United never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

United Airlines customer review

(Canada)

YOW-ORD-HNL-LIH and return HNL-ORD-YOW. We were lucky to have a great inflight crew both ways. Perhaps the inflight crew was in a great mood going to Hawaii and as well maybe a very relaxed crew returning home. Goes to show you what a difference in a great attitude makes. The passengers were also very co-operative. We did leave Chicago 3 hours late. We had to finally switch planes. Good thing that the replacement plane had the same seat configuration which avoided a lot of chaos. Wish all my flights were as positive as this one.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

United Airlines customer review

(Canada)

Worst airline and worst customer service anyone can ever imagine. 4 hour delay on the plane then cancellation next morning again 4 hour delay while sitting on the plane and then cancellation. 3rd day waiting for an hour to get my luggage checked in when there were only 3 people in front of me. Staff had no idea. This was from Regina to Denver. By the time we were done with staff we were already late for boarding.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

United Airlines customer review

(United Kingdom)

Just returned from a 3 week trip LHR-ORD-SEA returned ACV-SFO-LHR much better flight with united then previous flights in 2013. Inflight entertainment much improved food pretty much the same flew economy plus cabin free alcohol outbound but alcohol charged on the inbound flights. Far greater than Virgin Atlantic will fly United again when I travel in two months.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

United Airlines customer review

(Canada)

Just flew United to Honolulu from Canada. Worst possible flight from Chicago. No entertainment no WiFi and absolutely no food or snacks were given. Mechanical issue delayed us for 2 hrs. Will never fly United again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

My husband's father passed away 2 days ago. We scrambled to get him on a flight that wasn't too terribly expensive and would get him there in an expeditious manner. He flew from LAX to SFO. The plane he was supposed to be on in SFO had mechanical difficulties. They brought in another plane from Vegas. This second plane had problems as well. It took an additional 5.5 hours for him to get on his way to his family.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

United Airlines customer review

(United States)

Flew LAX-SFO-ORD-LAX last week in First. Had a really enjoyable service and even with a 45 minute weather delay due to incoming aircraft off the east coast still arrived in O'Hare relatively punctual. Outbound aircraft was the 737-900 with Boeing Sky Interior - which is very calming for a 4.5 hour flight. The only drawback was it was so new that the IFE hadn't been installed yet (not a deal-breaker as I normally read/work). Return aircraft 757-200 International config with on-demand. The best part of the trip were the crew. Both directions they were attentive and intuitive. They learned my drink order upon getting settled in and never had to ask again (with repeated re-fills). Menus have been upgraded and for a domestic First it was a great experience and worth the ticket.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

United Airlines customer review

(United States)

Delay of 4 hours then cancellation with another 4 hour wait for customer service on scheduled flight from SFO to HNL is totally unforgivable and there were no weather issues involved. Date of travel was to be 18 Jan 2014 and rebooked on 19 Jan 2014. Definitely cannot recommend United ever again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

United Airlines customer review

(United States)

Took several flights in the last couple of months from EWR-HKG ORD-HKG NRT-EWR. The only positive item is inflight entertainment on the 777. Food: first meal - barely edible snack: unedible (half frozen sandwich) third meal: terrible. Now United have started charging for wine on such flights which last year didn't. Staff: terrible: I was given terrible attitude by a flight attendant didn't respond to several attendant calls for a long time. There are several airlines doing such routes all of them providing far better service than United.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

United Airlines customer review

(Hong Kong)

Flew from HKG-ORD and ORD to IAD. I had very low expectations on United. Surprisingly HKG-ORD ultra long haul flight has excellent service. Probably this is because the flight is staffed by Hong Kong-based crews. The 777-200ER aircraft has decent AVOD. Food is average but the crews offer multiple drink runs throughout the flight. ORD to IAD domestic flight is normal US standard. Only drink is served. PTV is useless unless you pay to watch Direct TV. Service by cabin crew very average. The experience is 4 star for the international flight and I would not hesitate to fly United if Hong Kong crews serve the flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no