United Airlines

✅ Verified Review | Flew from Los Angeles to Honolulu on a family vacation. Boarding was surprisingly quick for such a large plane. The staff that greeted us were very polite and pointed us towards our seats. The plane did not have any monitors but was fittied with wifi. Only issue with the wifi is that it doesn't work over the pacific so doesn't matter. This isn't United's fault but with the wifi provider. There was no food offered on this flight but got the stroopwafel and drinks. I love the waffel so I didn't complain and asked for one more. We were also given a blanket which was nice because the plane did get a bit chilly as our flight was early morning. Once, we took off the flight was bump free and smooth as it got. I have been on many flights and have done this flight numerous times with many airlines. This flight had to be the smoothest I have been on. Overall the only thing I wish they had was actual food on the flight and working wifi but the latter cant be blamed on United. Hawiian Airlines does offer food from LA to HNL so I wish that was offered. Other than that United has been trying hard to please their customers and I think they are headed in the right direction.

✅ Verified Review | Flew United Airlines from Chicago to Las Vegas. The employees seemed unconcerned and unmotivated that this flight was 2 hrs late. 2 gate changes and three departure delays. There was no explanation or apology. They fail to realize the hardship of missed connections and the costly time consuming consequences. United fell to the very bottom of my many choices to fly in the future.

Flew from Washington Dulles to Narita. United Business/First is fine as far as it goes. Service was attentive, food (I ordered the delicious Japanese selection) was ample, well presented and tasty. There were plenty of choices of things to watch, many of them unusual and interesting. Although there was not a lot of attention between meal services, there were always staff walking around. Water was given out from time to time. In other words, a perfectly adequate experience, but not stellar by any standard. The 8-across configuration is so yesterday. There is virtually no privacy and the seats. though comfortable are not generously sized at all. United Business/First is just not up to the standards set by most non-American carriers.

✅ Verified Review | My wife and I have just returned from a trip to the USA (Newark to Sydney via San Francisco) flying United Airlines business class. We’ve flown a lot over the years but have never experienced an airline service quite as bad as this one. After a long flight from Sydney we faced a 6-hour delay in San Francisco awaiting a connection to Chicago. At one point we boarded a plane and were preparing for take-off. The plane was actually waiting on the runway for the go ahead to fly. Astoundingly, we get a cabin announcement informing us that we were to be taken back to the terminal as the pilot had gone over his assigned ‘flight hours’ and couldn’t fly the plane. You couldn’t make this stuff up. Confusion reigned for the next few hours while United staff gave conflicting information. Firstly, we were told to stay on the plane and wait for a replacement pilot. We were then told we’d need to disembark. One said we'd definitely be flying that day while another said we might not as they might not be able to get a pilot. Eventually, a pilot did arrive and we did fly out that day. Unfortunately, the return leg didn’t improve. We were scheduled to fly from Newark airport to San Fran where we would catch another flight to Sydney. As time was tight between when the flight from Newark was due to arrive and our connection from San Fran was due to depart, we decided to arrive at Newark airport early to see if we could change to an earlier flight. We were told by a rather surly United staff member that all earlier flights were fully booked. Strangely – when I checked my baggage in, the check in screen told me that for $75.00 I could take an earlier flight. After passing security, we decided to go to the United lounge and ask service staff about any other options for taking an earlier flight. When staff saw the tight connection time between the two flights they were in disbelief. They told us that this was an illegal connection and we should not have been able to even book it. They then offered to put us on standby and as it happened, we were able to get an earlier flight. On arrival at San Fran, my wife noted that an email had been sent to her from her work. When we hadn’t boarded our ‘booked’ flight from Newark our flight from San Francisco to Sydney had been cancelled. Service staff confirmed this and notified that our booked seats had already been sold and we might not be able to get seats on the flight. We were eventually assigned new seats but we might as well have saved our money and gone economy. Passengers were walking through the cabin all night and we had to put up with a screaming baby and the stench of diaper changes. The service was woeful and I’ve had better in economy on other airlines. Our seats hadn’t been cleaned properly - there was rubbish and the screen control device was so sticky and dirty my wife had to wipe it down herself. Finally, when we arrived in Sydney we went to the baggage claim. After waiting an hour for our baggage we decided to check where it might be. Surprise, our baggage was still in San Fran. This despite asking United staff numerous times that our luggage was on the flights and receiving their full assurances. The service person in Sydney noted it was a common occurrence with United. When we turned around there was a line of United customers with the same issue. I realise others have had far worse flight experience, but ours wasn’t great. You come away with the feeling that the dollar is definitely a priority over the customer.

✅ Verified Review | Another huge disappointment with United. I was traveling to Sao Paulo on August 13th. I understand weather related issues and the 1 hr delay but once again the communication with United is just terrible and don’t get me started on the attitude from the United personnel. They kept us on the plane for more than 1 hour because they couldn’t move the gate bridge and maintenance was working on it. After weather and Gate Bridge delays, we left 140 minutes late but the problem is that 40 minutes after takeoff, pilot announcement was extremely disconcerting. “Ladies and Gentlemen, we have a problem because we are getting some warning signs and the Autopilot doesn’t work so we will have to get back to the closest mayor airport but we will not declare any emergency”. Once again having problems, I don’t know if it’s just me that I travel too much or just bad luck. Unfortunately I have had more and more issues with United and for once I realize status doesn’t mean anything as some United representatives are rude and disrespectful and they can’t resolve problems. I guess I didn’t get any compensation because I decided to cancel my trip as I was only going to be in Brazil for 36 hrs after all of this issue. I had 3 customers by themselves in Brazil and this was really costly to the company but I guess United doesn’t really care about it. If this was a onetime thing, from time to time, it would be fine, but its almost every international overseas flight a take (7-8 a year) and then, several domestics as well.

✅ Verified Review | Flew Houston to Ottawa via Newark. The previous reviews I can vouch for. This airline is uniformly dire and I question why Air NZ places its passengers on this carrier if not for Star Alliance. In same league as Air China, which is also Star Alliance. On the plus side, my bags made it from NZ to Ottawa. Now for the negatives: overbooked cramped flights (offered usd 400 and usd 150 on both flights to take later flight - no thanks). Service with a snarl. Thanks to unexplained delays at Newark, my trip became 26 hr ordeal rather than a 23 hr ordeal. Zero service on the late night flight to Ottawa (like I said, just glad my bags arrived). Star Alliance should enforce minimum quality standards amongst ifs members. Clearly there is a disconnect.

✅ Verified Review | Baltimore to Los Angeles via Chicago. This was one of the worst travel experiences of my life. They overbooked the first flight by 19 people and even though I was in group 2 for boarding did not give me a seat number forcing me to be the last on the plane and making me check my bag due to there being no storage space. Once we arrived in Chicago we were out on a very old dated plane with torn seats. We they say for hours as they tried to out safety signs onto one of the doors. They for some reason did not have these signs and stickers in stock so they had to manufacture them. Completely unacceptable. The cherry on top being the rude agents working the gate area that could not be bothered to answer simple questions or do anything but okay on their cell phones.

✅ Verified Review | A domestic flight from Memphis to Chicago with United Airlines in Economy class. The aircraft was quite clean and also quite comfortable too. The attendants was polite and efficient and offered soft drinks, juice and water for free, which was well appreciated when it was over 30C outside. An ok medium range domestic flight.

✅ Verified Review | 1st June. Domestic flight with United Airlines. Economy class. The aircraft was an Embraer 175, it was not that comfortable for an almost 3 hour flight from Newark (EWR) to Memphis (MEM). They did serve some types of soft drinks, juice and water for free, but if someone wanted a beer, it was expensive (7.99 USD). The cabin was ok and quite clean, but not up to the standards I am used to. The crew were anyway polite and efficient.

✅ Verified Review | Atlanta to Chicago, got to the airport, went to Premier Access to check my bags and didn't need to wait in any line. For some reason, I was not assigned TSA PRE on this flight even though I am Global Entry, but I was accomodated in the First Class/Premier Access line (Atlanta doesn't have an official United Premier line. United Club was nice and cozy. It is much newer than other United lounge. Boarding process smooth, I showed up just as the last First Class/Group 1 passengers were boarding so I walked right in. Plane was new and modern. Seats were extremely spacious, food was good, and the DirectTV displays were free in United First. Overall, great experience.