United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4843 reviews
3/10
3 star Skytrax Rating
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1/10

"They do not keep you updated at all"

(United States)

Trip Verified | I have had the worst experience with United Airlines. I have been stuck at Houston airport for over 28 hours due to flight delays and cancellations. If you are looking to fly choose anything but this airline. They do not keep you updated at all. They keep you waiting till the last minute then will cancel your flight. When we arrived in Houston the first time the plane landed we were pulling into the airport and the wing of our plane hit the back of a transit van. Save your money and do not fly United airlines.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteHouston to Springfield
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"attendants were rude"

(United States)

Trip Verified | I took a flight from USA to Israel, my carry on with perfect measurements was taken away from me and sent to the luggage where it was damaged. Food was terrible, attendants were rude. Coming back home to USA from Tel-Aviv: 2 hours delay, food is bad and no choice, no one cleaned bathrooms, extra money for regular end seats.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel-Aviv to Newark
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Customer service is severely poor"

(United States)

Trip Verified | From Norfolk to Newark the pilot tells us he needs to land in Philadelphia because they were low on fuel. Are you serious! So we fill up and finally make it to Newark 2 hours late but cannot park because another plane is using our terminal. We sit an additional hour in the plane. I obviously missed my connecting flight and was sent to customer service gate 91. I get there and the line is 50 people deep with only one representative. They rebook me to 0700 and put me in a hotel. I basically sleep one hour to be back to make this flight. Now my 0700 flight is cancelled too! I am currently sitting here praying I can make it to Boston. I’m rebooked again to leave at 2:38pm. Customer service is severely poor, they do not care and this is normal to them. They will get nasty with you if you are frustrated and bark back at you. I’ve flown with other airlines and at least they try to make you happy. We received $15 vouchers for food but airport food is expensive. I will never fly on this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNorfolk to Newark
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"completely disgusted with this airline"

(United States)

Trip Verified | I typically fly economy plus or first. I had a leg from Boston to Newark. Boarding was terrible, seat very uncomfortable. I have recently flown Delta and Jet Blue and they're so much better. WiFi works and is free on other airlines. Seats are better and flight attendants much friendlier! If I was young and committing to airline for status United would be last on my list. I am 1K million miler and completely disgusted with this airline!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBoston to Newark
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"on my third flight delay"

(United States)

Trip Verified | I’m on my third flight delay and a gate change just trying to get home. I could not be most disappointed in United Airlines. I have no idea when my flight will finally take off but my trust in this airline has greatly diminished.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChicago to Sioux Falls
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will never fly United again"

(United States)

Not Verified | Probably one of the worst experiences with an airline I've ever had. Not only did their website overcharge me for the seats, sending multiple credit card authorizations to my bank, resulting in over $500 being tied up in authorizations for days, they then switched our seats last minute, pulling us from Economy Plus in the front of the plane and shoving us in the back of the plane. The flight itself was delayed over 12 hours, as they had mechanical troubles. Instead of re-routing us, they strung us along for hours with the promise of a fix. It was only 8 hours into the ordeal they admitted they were bringing in another plane to take us home. On top of everything else, I've now spent over an hour on the phone with their support trying to get our money back for the changed seats, inconvenience. I will never fly United again.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteBaltimore to Los Angeles
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lies about this whole frustrating deal"

(Canada)

Trip Verified | Purchased a ticket and flights were cancelled due to weather. Was asked if wanted to rebook or get a refund. Asked for refund. Have spent 5 months trying to get over $1300 returned! I have heard pure lies about this whole frustrating deal. I and my family will never book United or any partners ever again. Disgusting way to do business. I’ve have contacted my credit card company and United says I have to prove the flight was cancelled. They have the info of that day and I can not get it!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Savannah via Savannah
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"spend over 15 hours at Denver Airport"

(United States)

Not Verified | From the first flight with Delay #1 flight crew needed to rest for an hour or so. Delay #2 mechanical issues another 1/2 an hour or so. Delay #3 claims of bad weather in Houston. Which all these delays put my flight to Houston 3+ hours late for my connection to Denver. Which they put on standby for the next 3 available flights, was able to get the 3rd one. In which put me in in 2 hours late for my final flight to Salinas and Hays. Refused to offer me a hotel voucher. Then booked me for the 2:30 pm flight to Salinas, so I had no choice but to spend over 15 hours at Denver Airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHarlingen to Hays
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never fly United Airlines again"

(United States)

Not Verified | The flight attendants were terrible, and they were very rude. The customer service rep at the gate told me I could carry on the bags I had, before I board the plane I was charged $150. I will never fly United Airlines again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaytown to Honolulu
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly through United again"

(United States)

Not Verified | Customer service is horrible! I flew into Raleigh with American I was able to bring a carry on which was a small suit case and I checked a bag! Coming back home I was put on United. When checking my bag, I was told my carry on can’t go above me it must go on the floor under my seat, which I was okay with. I get to the gate to check in and the guy immediately has an attitude! I literally told him to talk the attitude out of his voice because the way he was talking he was so rude! Immediately “I don’t know how you guys made it this far with these bags, they need to be checked and that’s going to be $65” so I try to explain to him that upstairs let us through and told me where my bag had to go! This guy had no patience. The staff do not communicate when I asked him to speak to the guy who let me in who caught an argument saying that guy wasn’t in charge! My friend had no problem, her bag was a duffel bag as mine was a smaller suitcase, her bag heals shoes and some of everything hanging out of it! He said absolutely nothing about her bag which was funny because they were the same size just different shaped. I will never fly through United again. This airline is a joke. Communication is the key, customer skills is something you should have working with guest, and not surprising at all they lacked both.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRaleigh to Newark
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no