United Airlines

✅ Verified Review | Los Angeles to Washington. Terminal 7 at LAX in the early morning, welcomed by the gound staff with a friendly smile at the premier access desk. The cabin of the B777 was nothing special. The IFE screen was an appropriate size, the system offered more than fifteen languages, and selection of movies was good. Likewise, the breakfast was a good quality and they provided chocolate chip cookie before we landed in Washington D.C. The crew did its utmost to meet passengers needs. The one big letdown is the coffee: Even on a four hours+ flight, only regular coffee available in the premium cabin.

✅ Verified Review | Nashville to Houston. Literally every time I fly United it is the worst flight experience. Not only are their planes horribly outdated, but the staff and flight attendants are rude. I flying to be at a wedding this weekend and I'm horribly sick. I asked a flight attendant for help lifting my carry on bag and she rudely said if I couldn't lift it myself I'd have to go back and check it because lifting baggage isn't her job. I politely told her I'd take care of it. But seriously, where is the excellent customer service and just general kindness anymore? I don't plan on ever flying United again after the multiple bad experiences that I've had with them.

✅ Verified Review | San Francisco to Kauaʻi. What a way to ruin the start of my vacation! To be laid over 6+ hours, first "maintenance" and now the cleaners! I was willing to overlook the first 2.5 hours but now? I am Not happy and to hear just "sorry". Not good. I read the reviews before writing mine and was convinced to add my own dismay! No mention of how any of us will be compensated for this situation. The difference between a first class business vs second class. Lost a whole day thanks to United.

✅ Verified Review | Los Angeles to London Heathrow. Upon check-in, I was extremely surprised to see that my seat hasn't been assigned and it said 'see agent' instead. I spoke to one of the customer service representative who informed me that this is what happens when the flight is oversold and that they will assign me a seat at the gate. She also said that the only seats available are middle seats. It is the first time something like this happened to me and I was really shocked, especially when buying the ticket I requested for a window seat. Does that mean that request are then being ignored, the company oversells flights and does not care about their customers (while flying 11 hours)? Well, that's how it looks like.

There are not enough exclamatory adjectives in the English language to describe how I feel about United Airlines. The airline - specifically its customer-facing operations - is simply terrible. My flight was from Moscow to New York on August 31st. On August 30th I get an automated email saying that my flight is scheduled as planned. I noticed that they had the wrong time of flight in the email. So, I went online and verified the correct flight time (a flight at the time they sent me didn't exist). When I arrived at the airport and began the check-in process there was no record of me in the system. The kiosks gave me "not found" and the personnel at the counters confirmed the same. My flight was in two hours and I was starting to panic. I called United Airlines and got an agent. I explained my situation, told the agent that it was urgent and I was about to miss my flight, and asked if I could speak to a supervisor. The agent put me on a very long hold and then disconnected me. After a number of similar calls to the call center I finally got an agent - an hour later - that told me that somebody at UA had deleted my record from the system on the morning of my flight and I no longer had a seat on that plane. Really UA? Wow. Given the number of long holds, disconnects, and agents not able to correctly diagnose and resolve the problem from the start, I missed my flight. I had to take a later flight that day which made a mess of my plans. I will not use United Airlines again. It bends my mind that an airline could simply remove a paying customer from a confirmed flight without notification and leave him to sort out the mess at check-in. A mess that was met, not with any apologies or concern for my predicament, but with endless hold times, disconnects, and supervisors that are "too busy at the moment". With so many choices, why chose an airline clearly doesn't give a damn about its customers? I certainly won't.

✅ Verified Review | Newark to Cincinnati. I have now flown with United three times, the first was delayed 4 hours. The second was cancelled, then had to wait for 5 hours for another plane that was apparently overbooked then flown out on a plane the next morning. Finally the fourth time, I am here sitting in the plane delayed 3 hours and sitting next to the gate. I have had horrible experiences with United, there will not be a fifth time. They cannot keep a schedule and do not offer anything in recompense. Do not fly United unless you do not value your time.

✅ Verified Review | Salt Lake City to Chicago O'Hare. Terrible at keeping flights on time or listening to customers. I came four hours before my flight, I was going to work from the airport. When I arrived at the airport I received an email saying my flight was delayed, this delay was going to make catching my connecting flight very unlikely. I approached the counter and told the woman of my concerns, if there was a flight I could catch sooner, fly to a different hub, etc. she said I would be fine. My reply was that if the flight was delayed even 1 more minute I would miss my connection. 4 hours later were supposed to start boarding and I get a new notification saying my flight was delayed another hour. I was going to miss my connection. I approached the desk, there were now no more flights that could get me to my destination, none even in the same state as my destination! So I had to rebook for two days later. I wasted my PTO of two days, shortening my vacation, wasted money on cab fares to and from my house and back for my next flight, they don't reimburse and just frustration that they couldn't be proactive in the situation to find a solution. So here I am two days later, didn't get to choose my seat, I'm checking in and notice there are aisle seats further up than mine that are open and I ask the woman at the desk to please change my seat. She said to do that at the gate. By the time I got through security and up to the gate all those seats were gone. More frustration. One small change could have improved today but the lack of care and sense of urgency from the United team has made my respect for the company vanish. They don't care how you feel, they don't care about your time, your money, your enjoyment of their services. Somewhere along the way they must have forgotten it's their customers who make them.

I purchased a ticket for my daughter from Oslo, Norway to Seattle, via London and San Francisco. Her United Airlines flight out of London was more than five hours delayed, which made her miss her flight in San Francisco. The plane from London to San Francisco was without any entertainment, on a flight that took more than ten hours. I joined her on our flight from Seattle to Oslo, via San Francisco and Frankfurt. The flight out of San Francisco was almost two hours late and they managed to arrive late in Frankfurt. We barely made our flight to Oslo, but our luggage did not. The worst part of the UA experience was the flight from San Francisco. There was no entertainment and the promised wi-fi did not work. Some of the flight attendants promised to help with the wi-fi, but never returned. Some of the flight attendants were nice, but some were also rude. In the future, I will go to the greatest lengths to avoid UA and will definitely warn others against using this airline.

Our flight was supposed to be leaving Washington DC at 8.15am. Once we boarded, the captain informed us we would have to get off because they were having some problems. First the re-boarding time was 9am, then it changed to 10.30am, then to 1pm. Upset, I went to the help desk to see if they could put me on a different flight or give me any information at all. The woman I spoke with was extremely rude and no help whatsoever. Halfway through our conversation she actually walked away from me to go ask someone when she could take her lunch. She gave me a food voucher and shooed me away. Extremely upset and disappointed.

✅ Verified Review | Newark to Las Vegas with United Airlines. Check in was a bit awkward as they have self-checkin terminals even for First Class. We needed assistance as I wanted to change my FF card and this took some time as not all agents seem to know what to do. Boarding was on-time. Seats absolutely OK with fine recline and space. Plane was full in First and Coach. Due to some issues with baggage flight was boarded but delayed by nearly 1 hour. Captain updated us frequently on the procedure which was very much appreciated. Crew over all very friendly and attentive. My expectations on food were low reading all the bad reviews about United - but I was positively surprised. We got salmon and this was absolutely fine. On my next trip to US I will for sure fly United again - and invest the extra money for First as this might be the difference.