United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4843 reviews
3/10
3 star Skytrax Rating
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2/10

"the worst round trip ever"

(Canada)

Verified Review | Vancouver to Chicago. Just the worst round trip ever. 6:30 am departure cancelled and have to route through SFO at 8:55. Arrived in Chicago at 9pm, a good 8 hours late. Coming back, flight delayed from 12:20pm to 1:40, then to 4:05, then 6:30. Tracking the planes flight - it was coming from Providence, RI and would have been impossible to make the 1:20. They like to slow play the delays on you. One thing is that the App is very helpful keeping track of delays, cancellations and gate changes. Which is the only thing that is for sure. Boarded the plane and waited over an hour for pilots! No air con, no wash water in the toilets. Just the most poorly managed airline out there. Could be Chicago O'Hare in general, but see lots of other planes coming and going so don't think so.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteYVR to ORD
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a vacation from hell"

(United States)

Verified Review | Los Angeles to San Francisco to Cancun. I will never fly with them again. It was my first and definitely my last time. I was 8 hours early to my flight and when I got to my destination my baggage was not there. I filed a report and they told me that my luggage is still in San Francisco! I waited over 24 hours for them to bring me my luggage. I was told by phone that I could purchase a couple of things that I needed for a maximum of $100 dollars until my luggage arrives and that I would be reimbursed once I sent them a receipt of what I purchased (along with a couple of forms). I went ahead and bought a swimming suit and a shirt. All together my total was $65. It's been a month later and they haven't got back to me! I called them over 5 times and have emailed them with all the forms they wanted 4 times. If you need to call their 1800 number don't even bother, they are unhelpful and inturrupt you before you finish your sentence. Also my luggage was 56 pounds on the way back and they charged me $168 dollars for it. I get home and check my statement online and I notice that they charged me $168 twice instead of once. Overall this has been a vacation from hell. I encourage you to spend the extra money and fly with an airline that cares about their costumers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLAX to CUN via SFO
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay a little more for a better experience"

(United States)

Verified Review | Flew from Chicago, IL to Omaha, NE. I am not particularly picky when it comes to flying, because I have flown a lot. I had to review United Airlines, though because of how bad of a trip this airline caused me. The flight attendants were rude and completely inappropriate. One attendant shouted at a little girl for tapping her because she needed a drink. If you are in group 5 when boarding, you can kiss any overhead space goodbye because it will be gone and you will have to check your luggage. This has happened to me every time I had flown with United which is at least 5 times. Yes, the tickets are cheaper, but you might as well pay a little more for a better experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteORD to OMA
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst airline and service"

(United States)

Verified Review | Chicago to Omaha. Literally the worst airline and service I have ever flown. I am not particularly picky when it comes to flying, because I have flown a lot. I had to review United Airlines, though, because of how bad of a trip this airline caused me. The flight attendants were rude and inappropriate! One attendant yelled at a little girl for tapping her because she needed a drink. If you are in group 5 when boarding, you can kiss any overhead space goodbye because it will be gone and you will have to check your luggage. This has happened to me every time I had flown with United which is at least 5 times. Yes, the tickets are cheaper, but you might as well pay a little more for a better experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteORD to OMA
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"let's standardize, United"

(United States)

Verified Review | Baltimore to Sioux Falls via Chicago. I have been flying United twice a week for business. United never seems to be proactive to check their carry on bags, so a group of people typically has to deboard the plane to go up and check their bags. Usually they have two extremes where they check everyone's or no ones. Let's standardize, United. During this flight, people asked to check their bag and the boarding lady denied them, causing a big back up. She seemed clueless and new without any help. When I got on the plane after I checked my bag, people were still trying to leave the plane to check their bag. The flight attendant yelled at me to slide into a seat when I got to my row and already asked my seat mates if I could get to my window seat. The flight attendant then gave me a dirty look-exactly how I wanted to start my morning. I just hope my return flight leaves on time, which is only on time 40% of the time (source: United.com). I have been thinking about matching my status to Delta because United has not lived up to its friendly airlines motto.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBWI to FSD via ORD
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"customer service in SFO was terrible"

(United States)

Verified Review | San Francisco to Chicago with United Airlines. What an ordeal. My first flight from Monterey to San Francisco was delayed due to fog which is completely understandable. The attendant in Monterey did an amazing job rerouting my flight and giving me back up options. However, when I got to SFO, it was a different story. The connecting flight did not make it in on time so I needed to reschedule yet again. The staff member at the customer service desk was incredibly unprofessional. They were telling jokes and speaking in a different language on their cell phone while they were with customers, and we're just downright inattentive. The customer service in SFO was terrible. Luckily the flights went smoothly from there on out, but my experience in SFO was absolutely terrible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSFO to ORD
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"amazed that my luggage was transferred"

(United States)

Verified Review | The United Airlines flight from Nashville to Houston was delayed almost 40 minutes due to a mechanical issue. My connection in Houston originally was about 50 minutes. I barely made my connection for my flight to Los Angeles so did not expect my luggage to be on my flight. I was amazed that my luggage was transferred so quickly. I would recommend no reclining seats. Passengers may not realize how confined the passengers behind are when they reduce the already small space by reclining. Maybe an announcement could be made to be courteous to fellow passengers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBNA to IAH via LAX
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"obviously will never fly again"

(Switzerland)

Verified Review | Cincinnati to Geneva via Washington / London. Worst experience ever! I knew most US based airlines were not good from several past experiences, but this time United went far below any expectations. Boarded a plane that the crew knew had a problem, and had to unboard after they could not fix the problem. - This because these planes look old, worn out and not appealling, or reassuing to fly. - Had no certaintiy whether flight would be canceled or not until 3 hours after initial take off time. Got rerouted and was not given option to take earlier connection which had a 1h40 mns transit time. Instead, I was given a connection time in Heathrow of 4.5 hours! Little details like your meal choice cannot be satisfied as they do not board enough meals to give people a real choice. When I complained about this to the hostess, I got a cold answer: "How would we do business if we board more meals than passengers to give everyone in business class a choice?". I answered her back: "well, may be you should ask all the other airlines I fly how they do it: European, Asian, Middle Eastern". I have a senator status with Star alliance, supposed to be a valued customer. The worst airline experience - I highly discourage everyone from flying, and I obviously will never fly again.
AircraftBoeing 767-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCVG to LHR via IAD
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"nice customer service"

(United States)

Verified Review | I actually am very happy with UA. I bought roundtrip tickets non-stop in July, for $199 from NYC to Austin and back. The flight there was on-time, offered in-flight movies and shows and internet access for additional cost. I couldn't get the movies to work on my laptop, but after downloading their UA app it worked fine on my android. The flight had 2 complimentary drinks, ranging from water to random juices, and a little snack. You could buy additional drinks and food if you wanted, all prices were transparent and pretty fair. The main reason why I'm writing this review is because of my flight back. I ended up being on-time but because of the TSA check point I missed my flight. The flight left exactly when it had to, and it was my fault for not arriving earlier. I called the UA phone, the lady found me a connecting flight through houston to NYC the following day. Free of charge, not the best option, but I'll take it. I ended up stopping by the front-desk so to speak of the UA before leaving the airport just to double-check. They lady at the desk found me a connecting flight that leaves in 20mins time, and because i'm a tall guy (6'4") she even gave me isle seats! I ended up getting an economy plus isle seat to houston and a normal economy isle seat to NYC, which was sold out and overbooked, but I still got on. Anyway, I'm very happy. No charge, next-flight out, I ended up getting back home a day earlier than I technically should've, because of nice customer service! The flight was great, amenities were great, and the price! $199 roundtrip, you can't beat that!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAUS to EWR
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"service and food were great"

(Chile)

Verified Review | Houston, TX to Santiago, Chile. Check-in was a easy. Boarding no problem. Upon boarding I was greeted and asked if I wanted my coat hung. As soon as I sat down in seat 2A I was offered a beverage. Inflight service and food were great. Dinner was a Turbot with 2 prawns in a lobster sauce with lentils. I never order fish on a plane and this dinner was delicious. Cocktails and Wine were served in stem glasses,. Pillow was comfy but the duvet was just ok. The purser and flight attendant were on their game the entire flight. I flew in Business from Vancouver to Houston to connect to this flight. The flight to Houston was horrible. I was in 3A on an A320. No entertainment system or cabin screens. No pillow and the blanket was like a kleenex. And this was a 4 hour flight. Food horrible but the service was good. I will never fly United within the USA.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteIAH to SCL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes