United Airlines

London Heathrow to Tampa via Washington. This is the first time I have flown United for a number of years and was apprehensive after reading all the bad reviews. After four flights with the airline I was quite impressed and would fly them again. The Boeing 777-200s used are showing their age with one plane still having an ash tray in the toilet. Good selection of movies to watch on the seat back tvs though the screen size is on the small size. Food was rather poor but come to expect that, beer and wine is free on international flights and there were frequent runs for water, tea and coffee and a nice touch that ice cream was offered mid flight, and just before landing they give you a cold snack. Flight attendants worked well during the flight and kept the passengers well fed and watered. All flights departed on time and arrived at the destinations early, the IAD-LHR arrived 50 mins early being a 6.20am arrival meant an easy exit through border control, getting luggage and exiting the airport in 20 mins. Would fly United again if the price is good.

Worst airline ever. I have a $561 credit with the airline and they are making it impossible to use. When I finally was able to reach an agent that spoke English, I was told that I had to physically pay United $200 to just use the credit. The $200 was not taken off the original $561, rather, must have been paid via credit card. The flight I needed was $170. On top of the $200 United already wanted me to pay, they were going to charge me an additional $200 to change the flight, $100 to book the flight through United and not a travel agent. In essence, I would actually be paying United close to the $561 credit owed to me for a $170 flight. Additionally, I spoke with three agents and all of them were rude and disrespectful. I was hung up on twice and the first person I spoke with could not speak English. I'm stunned that I have to pay to use a credit owed to me. It's not surprise that the airline is rated the worst airline and will most likely be bankrupt within the next few years. This company is crooked and I wouldn't recommend this airline to my worst enemy.

✅ Verified Review | Richmond to Birmingham (UK) via Newark. Very pleasantly surprised by how good our United Airlines flight was after reading many negative reviews. Flights both ways were on time, nice cabin with great leg room in premium economy. Entertainment system was great and we also enjoyed the food and complimentary beers/wine. Crew were very helpful, particularly as we travelled with 2 young children. Would definitely use United again next time we travel to the States.

Newark to Los Angeles return. My flight to LA was fine and had no hiccups. My flight back home from LA however is another story! My flight was at 9:55, my friend and I were waiting at the gate (the gate listed on United's app which was verified by the employee's of the airport). At 10:00 we are looking at each other wondering why boarding or no announcements were made on the PA system. We go to customer service to find out that they made a last minute gate change (this happens often in airports and I've never had a problem catching flights using the App or listening to PA system). We were told we could be put on standby for the last flight that evening or have seats for an 8am flight the next day. Due to the fact that the gate change was not announced or alerted through the app we were not the only passengers having this problem. We later realized that they never made the announcement because they have over booked multiple flights and needed extra seats! After we were not able to get on our standby flight - due to overbooking, they asked for volunteers to give up their seats to be able to fit other passengers- We had to sleep in the airport (we asked for hotel accommodation and were told we would be reimbursed however the "volunteers" got vouchers right away). After sleeping in the freezing cold airport and finally boarding our flight, while giving our boarding passes we were told our reservation was canceled! The look of complete shock and anger was extremely difficult to hide and the customer service/flight attendant informed me that, "If I wanted them to help us I would have to remove my attitude"! I did not even utter a word out of my mouth towards them to be met with such a comment? I let them know that it was their job to help me and no one was doing any favor's here. How appalling to have missed your flight, through no fault of your own and to be tossed around being reassured your tickets were confirmed and that everything was going to be okay only to be served with sass?! Mind you the entire customer service experience from since we missed our flight was horrible. Everyone had an attitude and blamed the passengers for their experience. I've never had this kind of experience when I've paid for a service/goods. My recommendation would be to give customer service and flight attendants courses on how to deal with customers. Overall I will never use this airline again. My only good comment would be for the staff on-board the plane. They were very pleasant and thoughtful.

Calgary to Honolulu via Denver with Unted Airlines. We flew from Calgary to Denver on a CRJ-700. Service was very good and flight arrived on time. Aircraft was clean and seat was roomy. Bulkhead seats. 7A and B. We had a 3 hour layover in Denver and gave us time to explore the terminal building which we found very nice. Lots of eating establishments. Flight from Denver to Honolulu was very good. The flight attendants made numerous rounds for drinks and water. Originally we had booked seat 17A and B however the aircraft configuration was changed and we were seated in 20K and L. No problem as the middle seat was empty which gave us greater space. The flight was 95% + full. The crew were excellent and readily accommodated us and other passengers in a professional manner. I was most impressed when the Captain came to the front and gave us details concerning the light over the PA system. Very nice touch to the flight. Over all we were most impressed with United and will most certainly fly with them again

Our flight from New York LaGuardia to Traverse City was delayed for approximately 2 hours which caused us to miss our connecting flight in Chicago. Understandably bad weather, mechanical difficulties are things you just can't predict or change. However the reason we were given was that we didn't have a pilot as our pilot called in sick and it "slipped" through without another picking it up. After boarding we were told to get off the plane and then mid disembarking we were told we didn't have to. I will never fly with United again. Nice planes but the 66% reliability they receive as an airline isn't worth the extra frills.

United Airlines cemented its place as the worst airline company I have ever had the displeasure of dealing with. Other than small things like not giving us the seats we chose or putting my wife and I together, we had multiple delays, a very hard landing, unfriendly attendants and customer service. The whole experience was horrible and my wife and I were glad it was almost done with when we landed in SFO, our transfer point back to Tucson. Unfortunately it wasn't. I am now waiting for an hour or more for my bags as our flight was cancelled and I am now booked for another flight tomorrow to Denver and then finally Tucson (lets hope). The service reps were the most rude and unfriendly I have ever met and nothing was done to help us after the cancelled our flight. To make matters worse our flight was cancelled awhile before we were ever notified. The costs we are incurring due to them is not worth any amount of saved money for a cheaper ticket and we now have 12 hours of flying to get from Cancun to Tucson not counting the several hours of layovers. Luckily our trip other than United was amazing but I would not get on another flight from this company even if it was half the price of its competitors. I cannot really come up with a good point from the company except price and its partners airlines. Breakdown of review categories: Value for money is lowest possible because I don't find any value in their service. The price was good for our flight if they met any expectation but failed in all categories. Ground and Air Service were both rude and I would have given the air service one star if it wasn't for the ground service being significantly worse comparably. Seat comfort was normal for an American airline company but still far behind all foreign flight companies I have flown with. Beverages and food options are a bare minimum. There was pretty much no inflight entertainment with a couple of movies (at least this was free because of the many mistakes and delays they had already caused but normally very overpriced and outdated.) I hate knowing that when I book with ANA (my favorite airline) I have a chance to be stuck with flights from this company and may switch my primary airline to avoid this. (Sorry ANA) This review is only regarding my recent flight. I had several negative experiences prior but the relationship with ANA and price kept United as an option until today.

✅ Verified Review | San Francisco to Phoenix with United Airlines. 7 hour delay. The plane has no phone charger and flight is 2+ hours. The plane offers personal device entertainment but there is no way to charge your phone, and no back of the seat screens. I'm a average size male and there is no leg room and very uncomfortable.

Boarding for both sectors was done early and by groups. Air traffic control delays at Bogota meant a 25 minute delay arriving into Houston. This flight was operated with a Boeing 737-700 and was packed. Cabin crew were ok if not somewhat lackadaisical. Perhaps it was the midnight departure. Announcements were barely audible. For inflight entertainment, this plane was equipped with DirectTV rather than the airline's far superior wifi delivered personal device entertainment. This meant having to pay to view the only 8 movies available - as the rest of DirectTV's content library is inaccessible outside the continental USA. Big Fail. The cabin was uncomfortably warm throughout the flight and coupled with the older seats, tight pitch and full load made it far less pleasant and also difficult to catch any shut eye. Strangely, a full meal is served on this sector at about 1.30am, which to be honest, wasn't bad. Made me wonder why our outbound to Panama from Newark of a similar duration and more appropriate departure time for a meal service, offered no complimentary catering. The crew did a few water runs until arrival in Houston. Transfer at Houston took longer than I expected owing to slow immigration clearance. However, I boarded the next flight with ample time to settle in. This aircraft was a Boeing 737-900ER with the newer seats, sky interior and wifi delivered entertainment. What a difference. It just felt more spacious. Seats were a bit more comfortable and legroom seemed to be better. Perception is everything I guess. The crew this time were sunnier, cheerful and seemed pleased to be onboard. Pushback was right on time and arrival 18 minutes early. Service consisted of the usual morning beverages and a stroopwaffel. A second round of coffees and a couple of water runs were done as well. All with a smile. This last flight was clearly the best of 3 I took with United over the last 10 days. Pity both the shorter international sectors I experienced were not quite up to scratch and felt more like domestic runs. One thing I find United has excelled at is it's mobile app. In terms of accessible information, actual usability and integrated entertainment - I think it exceeds the capabilities of most other airlines.

✅ Verified Review | Melbourne to Las Vegas via Los Angeles. All things considered, United offer a good business class service for this long-haul flight. Plane left on time and food served promptly after departure. Food quality was fairly good. Movies and IFE were also good. Service was prompt and attentive. Seat reclines flat and allows you to get a good sleep. In terms of full-blown, memorable personalised service, it probably is a little below the level of other airlines. Also, there's some cost cutting aspects which became apparent after a while. I asked for another bowl of nuts some way into the flight and was told "We're out of nuts." I asked for a snack and was told that they put out sandwiches and snacks, but only at the half-way point of the journey. So it seemed that they have some limitations, presumably to ensure that the cost per passenger per flight doesn't exceed a certain amount. The seats were good an modern. Possibly not as overly comfortable as some other airlines, though I slept very well on the way back. Wifi was good, when it worked! I have to say that I was generally happy overall. For a business class traveler on business, it did exactly what it needed to do.